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Ertle Subaru

Stroudsburg, PA

4.7
2,558 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,558 Reviews of Ertle Subaru

March 21, 2020

Smooth and seemless transaction. Would recommend Kyle Beers and Ertle Subaru to all my family and friends. My family loves our new subaru and will continue buying from Ertle More

by Willymac22
Recommend Dealer
Yes
Employees Worked With
Kyle Beers
Mar 31, 2020 -

Ertle Subaru responded

Willymac22 we are very happy to have provided you with such a positive experience and will pass along your comments to our Team! We look forward to your next visit! Take care!

March 21, 2020

Need better communication Polite employees but communication is lacking. I only receive a call when there is recommended add on services - I need to call several times to see i More

by HEWITTROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Bill Finamore
Mar 31, 2020 -

Ertle Subaru responded

HEWITTROSE we are so disappointed to learn of this situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 20, 2020

Kyle helped me out a great deal over the years and I will always continue to use him with anything I would ever need! Thanks for everything! More

by Mkeasterday
Recommend Dealer
Yes
Employees Worked With
Kyle Beers
Apr 01, 2020 -

Ertle Subaru responded

Mkeasterday thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!We're looking forward to your next visit with us!

March 20, 2020

very friendly and kept up with new cleaning rules Everyone was very helpful, they wiped everything down so I felt they were trying to keep me safe. My only little issue was that though I was notified More

by MHEITMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the 2 women at the payment desk were very nice & helpful, Bill Finamore
Mar 31, 2020 -

Ertle Subaru responded

MHEITMAN thank you for your review; we are happy to pass along your comments to the team here at Ertle Subaru! We apologize for the miscommunication and will do our best to refine our efforts to ensure this issue does not happen again. Take Care!

March 20, 2020

Kyle was so very helpful & patient! Hard to find sales people like this in today’s world. He was so diligent during the entire process! Highly recommend! Thank you Kyle! More

by mkolesnik
Recommend Dealer
Yes
Employees Worked With
Kyle Beers
Mar 20, 2020 -

Ertle Subaru responded

mkolesnik thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Ertle Subaru!

March 19, 2020

recalls and service My appointment for 2 recalls was made rather easily. I called before the appointment to also schedule an oil change,but this was not noted. Fortunatel More

by SALLYFINEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Finamore
Mar 20, 2020 -

Ertle Subaru responded

SALLYFINEMAN we are very happy we could provide you with a positive experience! We hope to be of service to you again! Take care!

March 18, 2020

paid unnecessary money and no results car made a rattling noise when pressing the gas paddle. I was told it need a pump replacement, I paid for the pump/service $745.00 after the installm More

by VWILSONREALJOKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill and Service manager
Mar 19, 2020 -

Ertle Subaru responded

I am sorry to hear about this situation, I checked with the Service Advisor and the Technician working on your vehicle and the sound was coming from the power steering pump which matches the original concern you came in with (noise while turning) so that is what was replaced to address the problem. When you returned with a noise again it was a rattle coming from the head shields around the front exhaust pipe area which we repaired at no charge. I am sorry for any miscommunication however the power steering pump was noisy and on its way to failure so that was a necessary repair. Any questions feel free to call us at (570)421-4140 -James Angley Service Director

March 17, 2020

Great dealership - professional, knowledgeable and polite! Ertle is a family owned and run dealership and have done with them 10 years. Terrific in every aspect of car buying, car service and used car inven More

by Nlaffertymanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Kathy Aimer, James Angley, Bill Finamore, Jim Ertle
Mar 17, 2020 -

Ertle Subaru responded

Nlaffertymanda thank you for your kind review; we are happy to pass along your comments to the team here at Ertle Subaru! We hope to see you soon!

March 16, 2020

Walked in without a appointment , Steve took care of me right away , offered me a loaner car . I was in and out in 15 min . Great service , Steve Gets 5stars More

by PAULYBOOTS
Recommend Dealer
Yes
Employees Worked With
Steve Wildman
Mar 16, 2020 -

Ertle Subaru responded

PAULYBOOTS thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Ertle Subaru

March 16, 2020

we did get the price for oil change and tire rotation we did get the price for oil change and tire rotation for 39 was a little disappointed waiting 2 hours also we had a screw in a tire and they More

by JOSEPH.KALMAR
Recommend Dealer
No
Employees Worked With
Kathy Aimer, James Angley, Steve Wildman
Mar 16, 2020 -

Ertle Subaru responded

JOSEPH.KALMAR thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (570) 421-4140 to discuss this further.

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