Ertle Subaru

Bring car in for air bag recall. Air bag light is now on and apparently had nothing to do with the service. Crazy how a new issue occurs on the exact thing being worked on or recalled but not a service issu and apparently had nothing to do with the service. Crazy how a new issue occurs on the exact thing being worked on or recalled but not a service issue it's a customer issue. More

I generally like this dealer I found the service manager I was dealing with to be un-communicative. I was not informed as to whether they had received my car after it was towed (I I found the service manager I was dealing with to be un-communicative. I was not informed as to whether they had received my car after it was towed (I was told I would be); I was told parts could take up to 2 days to get (it took a week to have the car done); I wasn't informed about the progress of the repair (as I said it took a week); I wasn't told that the recall repair that I suggested be done, would in fact be done; I texted the manager 5 days after the car was dropped off, inquiring about what was happening and didn't get a response. When I was told that the car was ready, I asked why I was in the dark for 7 days and I was told "I was out for a few days and so was the tech who worked on your car." I will request a different service rep next time. More

Kyle is very knowledgeable, friendly & extremely helpful in the car buying process. Highly recommended I would most certainly refer business to him & I would do business with him again. Keep up the great wo in the car buying process. Highly recommended I would most certainly refer business to him & I would do business with him again. Keep up the great work! More

Need better communication Polite employees but communication is lacking. I only receive a call when there is recommended add on services - I need to call several times to see i Polite employees but communication is lacking. I only receive a call when there is recommended add on services - I need to call several times to see if car is ready, after car was in shop for several days, even when they said it was done I arrived 20 minutes later to see it still in the garage. More

Smooth and seemless transaction. Would recommend Kyle Beers and Ertle Subaru to all my family and friends. My family loves our new subaru and will continue buying from Ertle Beers and Ertle Subaru to all my family and friends. My family loves our new subaru and will continue buying from Ertle More

Kyle helped me out a great deal over the years and I will always continue to use him with anything I would ever need! Thanks for everything! always continue to use him with anything I would ever need! Thanks for everything! More

very friendly and kept up with new cleaning rules Everyone was very helpful, they wiped everything down so I felt they were trying to keep me safe. My only little issue was that though I was notified Everyone was very helpful, they wiped everything down so I felt they were trying to keep me safe. My only little issue was that though I was notified that I needed a new filter I didn't think it would be 60.00 and that it would cost 60.00+ to install. More

Kyle was so very helpful & patient! Hard to find sales people like this in today’s world. He was so diligent during the entire process! Highly recommend! Thank you Kyle! people like this in today’s world. He was so diligent during the entire process! Highly recommend! Thank you Kyle! More

recalls and service My appointment for 2 recalls was made rather easily. I called before the appointment to also schedule an oil change,but this was not noted. Fortunatel My appointment for 2 recalls was made rather easily. I called before the appointment to also schedule an oil change,but this was not noted. Fortunately, they were able to do it. More

paid unnecessary money and no results car made a rattling noise when pressing the gas paddle. I was told it need a pump replacement, I paid for the pump/service $745.00 after the installm car made a rattling noise when pressing the gas paddle. I was told it need a pump replacement, I paid for the pump/service $745.00 after the installment the noise continued. I returned the car after a couple of weeks and they checked it by driving it and the final results was it needed a clap and not a pump at the time. More