Epic Ford

I have bought three cars all Escapes, and I’m satisfied with the service. Courtney is very helpful and goes beyond the call of duty. with the service. Courtney is very helpful and goes beyond the call of duty. More

Summer was great! She was personable, friendly, and kept me informed on the status and progress of my vehicle. I have used this dealership a few times now and the service has always been good and my vehicle me informed on the status and progress of my vehicle. I have used this dealership a few times now and the service has always been good and my vehicle has always been ready on or before they said it would be. I would highly recommend them. More

Friendly professional and Respectful of everyone’s time. Smooth transaction, worth the 5.5 hr trip. Smooth transaction, worth the 5.5 hr trip. More

The Service department is excellent. Best customer service I’ve had. Employees are friendly. Show Concern for customers satisfaction. I recommend epic Ford service department. service I’ve had. Employees are friendly. Show Concern for customers satisfaction. I recommend epic Ford service department. More

They delivered as promised and took care of all issues. More

Long wait for a simple oil changemake appointment got on time it took 25 min to get my car into service time it took 25 min to get my car into service More

Summer got my vehicle right in, and between her and Rene they were able to make sure I was back on the rd by the end of the week for a emergency trip. they were able to make sure I was back on the rd by the end of the week for a emergency trip. More

Had a great experience with Epic Ford from the I bought my truck and each time I gdot it in for swe vice from salesman to Service Manager and staff. Awsome service done i. A timely manner. Thanks Epic. my truck and each time I gdot it in for swe vice from salesman to Service Manager and staff. Awsome service done i. A timely manner. Thanks Epic. More

Epic ford service department was good to deal with. Got my vehicle in and out. Everyone there in service was easy to deal with. They listened to me and my issues with car. They kept me updated on parts. Go my vehicle in and out. Everyone there in service was easy to deal with. They listened to me and my issues with car. They kept me updated on parts. Got me into a vehicle while they had mine. Both service members I dealt with were super nice and helpful. Service manager even took time to talk to me about my car and the issues. More

I'd give a one star. I scheduled an appointment at 8:30am. When I showed up they said I didn't have an appointment. As I showed them my confirmation of my appointment they saw who I got scheduled with 8:30am. When I showed up they said I didn't have an appointment. As I showed them my confirmation of my appointment they saw who I got scheduled with and was told, that person wasn't suppose to have appointments. I could either come back at 1:30pm or on Monday (three days later). I came back at 1:30pm (huge inconvenience to me). I waited for over an hour for an oil change as mechanics were sitting at the front desk just hanging with the receptionist. Phones were ringing and no one was answering them. Then when my car was ready I was told they couldn't rotate my tires because of the big difference in tread depth. Which is weird because Ford has never rotated my tires. I was also told that I couldn't get my receipt/document of what was done because the parts department hasn't put in their notes. She said she'd email it to me. That was almost a week ago and still no email. Plus I have before caught them either lying about maintenance or maintenance that they claimed I declined (which I never have). Plus I caught them saying I needed new tires when my tires were a few months old. I really don't know how this place is still open. More