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Epic Chevrolet
Sacramento, CA
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Epic Chevrolet
July 26, 2016
Horrible Service in Service Department I made an appointment to have my screen fixed along with taking care of a recall issue. I arrived on time and was greeted promptly. I got checked in I made an appointment to have my screen fixed along with taking care of a recall issue. I arrived on time and was greeted promptly. I got checked in and was shown to the waiting room. I was told the repairs were estimated to take up to the whole day, so I was offered a shuttle ride, which I accepted. Expecting my car to be ready, I called later that afternoon to check on the status of the repairs. The phone service at Kuni is horrible. I was bounced around and told I needed to speak to the person assigned to my vehicle to get an update. I had to leave a message and call back numerous times until I was finally able to get a hold of the service person around 5pm. I was then informed my car would NOT be ready that day and that he would call me the next morning with an update. I was offered a rental car which I then needed to make last minute arrangements to go get before Enterprise closed at 6pm! I never received a call the next day (Friday). I even followed up Friday around noon and had to leave another message. I never received a phone call back. I waited all weekend for a phone call and update. I had to call again Monday morning and still had not received a response. I did not get a call back until Monday afternoon informing me they had to order a part for my car and that it MAY be done that evening. Since there were no guarantees it would be done that evening, I asked for them to keep it until the next day so they could ensure it was complete and I could arrange things with the rental company as well during their working hours. My husband and I have purchased two vehicles from Kuni. After this experience and from reading other online reviews, unfortunately we will never return to purchase from Kuni again. We are very disappointed with the service department. More
by KV916
Verified CustomerEmployees Worked With
Eric Soria
July 26, 2016
ac service Had the AC recharged because it was running intermitante but it is still doing the same thing, it is in your shop again . So far I have happy with y Had the AC recharged because it was running intermitante but it is still doing the same thing, it is in your shop again . So far I have happy with your service dept. Don't make me change my thinking. Thanx, Ray. More
by Ray Horn
Employees Worked With
Ed Sumiyoshi, Rick Latour
July 25, 2016
Dave is the best. I called Dave in advance to check on the availability of the car I was interested in from the Internet listing. He called me from the lot to confirm i I called Dave in advance to check on the availability of the car I was interested in from the Internet listing. He called me from the lot to confirm it was there and to give me better detail. I set up an appointment with him later in the week due to my distance from the dealership. The car was waiting out front for me to test drive. Dave even accommodated my boyfriend's request to put the car on the lift for his own inspection. The car buying experience was a little long, but I was expecting that. The sales manager kept trying to address my boyfriend when it came down to negotiating a price even though I was purchasing the vehicle. However, Dave was honest and helpful throughout the process. Kuni has great inventory and I feel comfortable in their dealership. I would recommend Kuni to friends and family in the market for a new or used car. More
by sbulleri
Employees Worked With
Dave Forget, Kassandra Sandoval, Randy Hutchinson
July 24, 2016
Frustrating Used Car Purchase Experience Pleasant sales person and director of sales is a goddess, got a good deal (I think) but this was my first time buying a used car -- and I am now reali Pleasant sales person and director of sales is a goddess, got a good deal (I think) but this was my first time buying a used car -- and I am now realizing I received absolutely no assistance from KUNI to be oriented with a non-KUNI brand vehicle. I don't care if you don't usually sell X, Y, or Z makes, but you are selling one to me now. Do a 3-minute Google search, research the vehicle and owner requirements for that brand and guide me, the new owner who's paying you. Nearly 5 months later, I was still not updated with that brand's driver care program and not-yet-expired warranty coverage -- which has now caused several problems trying to get scheduled for regular service. (Also apparently I was not updated on some national dealer sales database either -- for a paid-in-full purchase?). The frustrating part, I tried to get registered online, and every time I asked a question from my seller I heard: "I don't know, we don't sell that make." Again, I say you are selling it to me now. All I needed was general instructions on taking over a used car: call that number, register here, etc. I just got a decent CarMax appraisal, so maybe I will unload this and get something else so I don't have to think about this experience anymore. Lesson learned, never buy an off-brand car from any dealer. More
by jayesse8
Employees Worked With
Elizabeth D'Amore
July 23, 2016
Took too long. I took the car in at 7:30 am for an oil change and to do a diagnostic check including seeing how the shocks were. I had to call at 5:30 pm to see if I took the car in at 7:30 am for an oil change and to do a diagnostic check including seeing how the shocks were. I had to call at 5:30 pm to see if my car was ready. I was told it would be ready as soon as the wash it. When I got there, I was the last customer. After paying the bill and went to get in my car and noticed it HAD NOT been washed. Staff wanted to know if I still wanted it washed! I said yes and they did it. Can't understand why it took 10 hours to complete my work order and why they couldn't have had the car washed by the time I got there, which was 15 minutes after I called them!! Not "world class" service as noted on the work order!!! More
by scarli
Employees Worked With
Dan Landerholm
July 23, 2016
The entire staff is very warm but yet professional I was greeted promptly by staff; given instructions and treated with dignity and respect. The shuttle driver was really exceptional. He was friendly a I was greeted promptly by staff; given instructions and treated with dignity and respect. The shuttle driver was really exceptional. He was friendly and courteous. I appreciate the promptness and efficiency of the entire staff. More
by CMORGANOG795
Employees Worked With
Dan Landerholm
July 21, 2016
Great Service! Just purchased a new Escalade and needed some service items as well as install on entertainment center. Customer service was attentive and they took c Just purchased a new Escalade and needed some service items as well as install on entertainment center. Customer service was attentive and they took care of my needs. It was nice not to have to wait during drop off and pick up. More
by vickym
Employees Worked With
Eric Soria
July 21, 2016
Very satisfied Nice people , very patient and i will give everyone a thumbs up their. Meredith really made sure me and my kids were comfortable. They all work with y Nice people , very patient and i will give everyone a thumbs up their. Meredith really made sure me and my kids were comfortable. They all work with you at kuni. Thanks again More
by lavenalove
Employees Worked With
Dave Forget, Meredith Callagan, Randy Hutchinson
July 21, 2016
Pleasant no pressure experience. Smooth transaction. Quick and painless. Dave is very knowledgeable and helpful. I will recommend this dealership and Dave to my associates. It's ni Smooth transaction. Quick and painless. Dave is very knowledgeable and helpful. I will recommend this dealership and Dave to my associates. It's nice to buy a car and not have to spend your entire day going back and forth over small details. More
by pkohern
Employees Worked With
Dave Forget
July 21, 2016
Cadillac service I have been a Hubacher/Kuni customer for 15 years. My service advisor, Ed Sumiyoshi, is excellent; he knows me and he knows my car. I always bring m I have been a Hubacher/Kuni customer for 15 years. My service advisor, Ed Sumiyoshi, is excellent; he knows me and he knows my car. I always bring my car to Ed/Kuni; no one else works on my Cadillac. More
by Steve
Employees Worked With
Ed Sumiyoshi
