Epic Chevrolet

Happy I was helped right when i pulled in and taken cared of. Had a slight issue when job was completed but i was helped right away and the issue was compl I was helped right when i pulled in and taken cared of. Had a slight issue when job was completed but i was helped right away and the issue was completed quickly and accurately. Thank you eric More

I was there for scheduled Oil change and tire rotation. All was good. i Missed the morning shuttle ride to work, so had to sit in waiting room. they rushed it so i appreciate that. All was good. i Missed the morning shuttle ride to work, so had to sit in waiting room. they rushed it so i appreciate that. More

Sloppy work on a simple oil change service. I was pleased to discover I could bring my Corvette in for a maintenance service without an appointment. Very convenient. After leaving Kuni I discov I was pleased to discover I could bring my Corvette in for a maintenance service without an appointment. Very convenient. After leaving Kuni I discovered that the hood was not completely closed...only latched on one side. I pulled off the road to close, and discovered that the technician had left a cover loose on the engine as well. I returned to Kuni where I asked to have my car rechecked....what else wasn't done. The advisor apologized and assured me a master tech would recheck everything to make sure there were no further problems. A few minutes later my car is returned where I was assured the car was ready. GREAT. At home I discovered there is no service reminder decal put on the car for the next service. This is the level of service I would expect from a "Jiffy Lube"....not a GM service center. My hat is off to the techs who worked on my car....who deserve a BOOT up their xxx. More

Lojack installation Booked my appointment 2 weeks in advance for 1pm. Arrived at 1pm and my car did not get worked on until 1:45. Other than that everything was great. Ap Booked my appointment 2 weeks in advance for 1pm. Arrived at 1pm and my car did not get worked on until 1:45. Other than that everything was great. Appreciated the car wash and vacuum when it was completed. More

Convenient location and great service. I was pleased that the service was quick and the waiting area was pleasant with amenities that were available for those who desired them, The popcorn I was pleased that the service was quick and the waiting area was pleasant with amenities that were available for those who desired them, The popcorn was a plus!! Mr. Contreras was accommodating and Mr. Vera did a commendable job. Was pleased to get a summary of the service and suggestions of future needs. More

They lost my center hub cab I went in for Oil change and tire rotation. I came home and one of my wheel center cap was missing Not happy about that But service otherwise is go I went in for Oil change and tire rotation. I came home and one of my wheel center cap was missing Not happy about that But service otherwise is good More

Mystery fan problem The problem was resolved after four days. Car works fine. None of us are sure why I broke. Communication with shop on this issue was slower than usual The problem was resolved after four days. Car works fine. None of us are sure why I broke. Communication with shop on this issue was slower than usual but car working fine More

Poor service and poor quality repairs. As soon as I got to your dealership, I drove to the far right bay to park, It took me a while to figure it out in what bay you go in for service, sinc As soon as I got to your dealership, I drove to the far right bay to park, It took me a while to figure it out in what bay you go in for service, since i did not see where to go to service i pulled in I guess in the incorrect bay. One of your guys (do not know his name) tells me please move your vehicle to this bay, that is for the out going vehicles, So I moved my vehicle to the other bay, Another guy asked me what I was in for, I said service and repairs, he asked me if a had an appointment, I said no, You will need to make an appointment for repairs. I brought my vehicle for repairs knowing that you may not even have the parts but we need to find out the issue first, so instead of so much resistant to your clients. I will think your service writers or whoever those two guys were, should be more like, great to see you today, How could we help you today, So you have repairs, lets find out what is wrong and then we could schedule for repairs. That would be so much easy to digest from the beginning. After all this I got to talk to Eric about my experiences already, he has good customer service skills, anyway we got to talk about free car wash and I was happy to get it since my Denali is very dirty. Ok all service gets done, I get a call that my car is ready. While I was paying I asked Eric if they wash the car, he already had someone getting the car and radio him to check if the car was washed, 10 minutes later waiting for the car we found that it was not washed at this point I was very unhappy for two reasons, if you tell your customer you will do something and you dont do it, your satisfactions is not good, I mentioned to Eric that he should not tell customers your vehicle is ready, and wait for last minute while the customer is there to wash the car. We all have things to do and places to be, I dont have time to wait for that, especially since you had the car for 3 days. Now lets talk about your repairs. I had you guys replaced the passenger window switch. You guys replaced it but failed to put my door panels in the same way they were. They are loose and they are not fitted correctly. I guess is my fault for keep bringing my vehicle to service to your dealership since this happened before with other repairs, I have not been very impressed with your work and sometimes your customer service. One time before I showed your service writer that my driver door is all scratched inside and it was not like that before I brought it to you, and I was told that your guys did not do it. Another time my car was leaking oil after your company did an oil changed, I brought my car to your oil lube department and mentioned to the service writer that my car is leaking and that it was not leaking before I brought it, I know for fact since my driveway is fairly new, After few minutes I was told that my steering system was leaking and it had nothing to do the oil changed, I told him that it was not possible, I checked it my self and your mechanic was wrong, I was told that your Master tech is the one that checked it. So I asked them to show it to me. So we went down the pit and he showed me the leak, yes it looked like the steering was leaking but he fail to check that the oil filter was in top of the steering dripping oil to it. So they replaced the oil filter and I went home. Here are some experiences with your company. Now I have to bring my car back to fix my rear door panels before they come off. Anyway I had to show your Master Technician that the oil filter was left loose. The correct the issue and then More

Great service! Quick in & out oil change, the guys at customer service are always courteous. Anwar is great, free WIFI on site is convenient, definitely will keep co Quick in & out oil change, the guys at customer service are always courteous. Anwar is great, free WIFI on site is convenient, definitely will keep coming back. More

Eric was very friendly, easy going and professional. Kuni really delivers excellent service and their technicians do the same. My car runs great because they took the time to double check their work. Kuni really delivers excellent service and their technicians do the same. My car runs great because they took the time to double check their work. More