Epic Chevrolet

Confusing to this first-time customer I scheduled an appointment for free service to replace an airbag due to a recall. When I arrived I couldn't tell where I was supposed to pull my car i I scheduled an appointment for free service to replace an airbag due to a recall. When I arrived I couldn't tell where I was supposed to pull my car into, so I parked in the parking lot and went to the front desk. They told me to drive around the building, and pull into it from the other side, and then wait for an attendant to come to my car to begin the process of signing paperwork and handing over my car keys. I sat in my car in the garage for about 20 minutes until I got fed up with waiting so I got out of my car and then some employee asked me if I was here for a service appointment. I said I was and then it was explained to me that I was supposed to approach the desks inside to being the process, rather than the employees coming out to me. Annoying and confusing. Somebody should put up big, simple signs explaining what customers need to do. Contradictory instructions were not useful. Otherwise, everything was fine. More

1st service after sale: 0 out of 10 After getting several reminders via email and text (which I appreciated), I scheduled service at Kuni EVEN THOUGH THEY ARENT GEOGRAPHICALLY CLOSE beca After getting several reminders via email and text (which I appreciated), I scheduled service at Kuni EVEN THOUGH THEY ARENT GEOGRAPHICALLY CLOSE because the salespeople were so great. Big mistake. Rude, threw his hands up at me when I came to pick up car and he denied receiving a message to proceed with the work. Other service guy witnessed it and called mgr without my having to ask (thank you for YOUR professionalism!). Victor or Vincent (supposed manager) came over, said he'd "talk" to him and call me back. That was two days ago. I haven't heard from him. Huge time waster and disappointment, not to mention I made special arrangements to spend the day helping a friend at work JUST SO I could have a ride to take and pick up (single mom---no one else to help). Kuni knows I have a nail in the sidewall of my high-performance car and did not fix it nor follow up. It takes a lot to make me angry, but total failure in their part. Had my car ALL DAY long and changed the oil and installed LoJack. I thought I was coming to pickup a car with new tires. I was trained in customer service by B of A. This was a 0 out of 10 experience. More

Quick Service with a bonus I called Kuni and they said that for an oil change I did not need an appointment. While I was waiting they told me that my car need a new something ( I called Kuni and they said that for an oil change I did not need an appointment. While I was waiting they told me that my car need a new something (just like a woman) and I accepted it right away. They did the work quickly and I drove out very satisfied. All the employees smile at you when you are there, except the ones who are busy on their computers. They ran out of popcorn and made some new popcorn. I was so relieved that the popcorn did not smell up the room. Everyone who ate the popcorn said it was great except for the woman next to me who said that the popcorn at Emigh's Hardware was better. I laughed, after all she was "know a know it all" and said so out loud. I could have written a short story on her alone, as she was so happy to be at Kuni and is shortly going to be buying her next truck from Kuni. She had great things to say other than they did not have the truck in her color so I wonder how that is going to turn out. Thank you Kuni for your great service and hospitality More

Long time to wait when I had an appt for the car. Darren was nice enough, and did let me drop of me car early as I was having problems starting it. The real reason I brought it in again was for a rec Darren was nice enough, and did let me drop of me car early as I was having problems starting it. The real reason I brought it in again was for a recall notice. My care ended up just needing a new battery but my car was in your shop for two days. I brought my car in Thursday afternoorn, by Friday afternoon I had not heard anything so I called to check on it. My call was returned and hour later and told that it was the next one to be taken in even though I had a 7:30 am appt that morning. Long story short, I was not able to pick up my car until Sat after 12:00. Just felt like it was a long time for my car to get looked at when I had any early morning appt. And an even longer time, just to put in a new battery. More

Nice people, poor results Made an appointment ahead of time, and brought my car in at 8:30 am for an oil change and two minor warranty covered issues. I got a call at 4:30 pm Made an appointment ahead of time, and brought my car in at 8:30 am for an oil change and two minor warranty covered issues. I got a call at 4:30 pm telling me they had never even touched the car. Darin, the guy I worked with, did manage to have the oil change done before I came to pick the car up at 6. While Darin tried to be as helpful as possible, it was obvious to me that he was simply the messenger and the problem lies further up the food chain. Why? Because this isn't the first time this has happened. My heater went out over the winter and they kept my car for more than two weeks while they were "trying to get the part" - on a car that is only a year and a half old? I had to call the national Chevy Volt hotline people involved to finally get this fixed. Clearly, this is a service department that doesn't want to do warranty work and/or needs better management. Either way, they should not schedule service when they don't have the capability of getting it done on time. More