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Epic Chevrolet
Sacramento, CA
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Epic Chevrolet
July 01, 2016
Poor service , advisor does not do what he said he wa Very poor communication , service advisor did not follow up as he said he was going to do. Tried to put blame on me that the dent in my truck ( brand Very poor communication , service advisor did not follow up as he said he was going to do. Tried to put blame on me that the dent in my truck ( brand new) was already there previous to dropping off. Left a very bad taste in my mouth about Kuni Chevrolet . I have doubts of their lack of care and integrity . I will be following up on this matter with Teri Kurtz,& Vince Flores . Not the professional experience , nor conduct that I would expect.. More
by sixty8prostreet
Verified CustomerEmployees Worked With
Eric Soria
July 01, 2016
Great experience, Great Customer Service and Professional Angela was great and made the purchasing experience relaxing and not stressful. Explained all features of vehicle. I drive away knowing I would easily Angela was great and made the purchasing experience relaxing and not stressful. Explained all features of vehicle. I drive away knowing I would easily buy my next vehicle from them. More
by macvicar24
Employees Worked With
Angela Ivey, Victoria Lombard
July 01, 2016
quick and to the point easy to book the appointment. pleasant and efficient to get me set up. Of course I perused the new Corvettes in the showroom for a couple minutes. d easy to book the appointment. pleasant and efficient to get me set up. Of course I perused the new Corvettes in the showroom for a couple minutes. done in less time than estimated. my regular oil change - done. the recall reset of some sort of computer programming - done. car was clean and I'm on my way. love the Cadillac and love dealing with the gang at Kuni's More
by bankergreg
Employees Worked With
juan - tech who did the work., Rick Latour
July 01, 2016
Average service I worked with Martin who had to drive to San Francisco the day I purchased and test drove the car. Roy completed the sale but I was really suprised Ma I worked with Martin who had to drive to San Francisco the day I purchased and test drove the car. Roy completed the sale but I was really suprised Martin didn't call later and personally thank me for the purchase or check on my satisfaction anytime this week. It would have been a nice touch. More
by melanieripley
Employees Worked With
Roy Prasad, Martin Gutierrez, Brandi Armstrong
July 01, 2016
FFF : Fast, Friendly, and Fair Couldn't have been happier with the service Gary and his guys provided us. Well done! Below I was asked about CPO vehicles. No answer actually des Couldn't have been happier with the service Gary and his guys provided us. Well done! Below I was asked about CPO vehicles. No answer actually described our purchase. I did not consider a new vehicle and only considered a CPO vehicle. More
by telecom77
Employees Worked With
Gary Bishop
July 01, 2016
Comfortable I found the vehicle that I wanted, Got 0% financing. Overall, with the actual buying it was easy. Nothing more to say about the experience except I found the vehicle that I wanted, Got 0% financing. Overall, with the actual buying it was easy. Nothing more to say about the experience except that I have to return to the dealership to get my second key. More
by jimzenker
Employees Worked With
Angel Portillo, Brandi Armstrong
June 30, 2016
Not what I expected. My story goes like this. I called because I knew that I needed a new alternator or car battery asap but was not scheduled to be seen until 48 hours My story goes like this. I called because I knew that I needed a new alternator or car battery asap but was not scheduled to be seen until 48 hours later. I expressed my urgency at all times to the front desk by phone and was habitually transferred to the service department where nobody answered the phone and I had to leave multiple messages. After calling and talking to multiple reps I found that my car battery was not covered by my warranty and I decided to buy a new battery and install it myself at a local Autozone. Then, my alternator completely dies the next day and when I called for help finding a tow truck it took 3 different representatives at the front desk to finally advise me to call a different agency when I was lead to believe that Kuni would arrange all the leg work for finding me a tow truck company that could work with my vehicles make and model to tow it to KUNI. After 3-4 hours waiting in 100 degree weather trying to establish a tow to KUNI the service department was closed and I had to leave my powerless vehicle overnight in the front of the service departments parking lot. I was never offered a loaner vehicle or informed that that was even a possibility during all my contacts nor the next day when my car was at KUNI, I also had to call to follow up once my car was at KUNI and after 2 long days the alternator was replaced free of charge but only because of my warranty. I took the car home without realizing that the technicians never even bothered to put the cap back on my battery that is located in my rear seat when they checked to see if the problem was with my battery after I had told them that I replaced the battery before I even took it in. I had to then take the time and screw the battery cap back in place. Overall I was not pleased with the whole experience and felt frustrated from beginning to end. The interesting part about all of this is that I've been dealing with KUNI for over a year and this is the first time that I have been truly displeased with their service. I hope this an anomaly and not the norm moving forward. More
by RoadsideAssistance
Employees Worked With
I spoke with various Employees but my Service Tech was Mr.Soria, he was great when he was reachable. , Eric Soria
June 30, 2016
Excellent service as usual The staff are very friendly and professional. They handled everything correctly. Best car dealership I have ever dealt with. I am happy I bought a car The staff are very friendly and professional. They handled everything correctly. Best car dealership I have ever dealt with. I am happy I bought a car from this dealership. More
by davidwbonilla
Employees Worked With
Omead Anwar
June 29, 2016
Outstanding The service Manager is driving a loaner to my house and taking my vehicle in for the repair and bring it back to me, beat that for service. =) The service Manager is driving a loaner to my house and taking my vehicle in for the repair and bring it back to me, beat that for service. =) More
by mholybee
Employees Worked With
Dan Landerholm, Eric Soria
June 28, 2016
Breeze like purchase Went to the dealership a day early to look at the used car I was eyeing on online (ünder 10 K miles).It just finished detail,took it for a short test Went to the dealership a day early to look at the used car I was eyeing on online (ünder 10 K miles).It just finished detail,took it for a short test drive,great deal on the price,purchased it without the long wait.& pressure Excellent experience .Happy customer 😍😍😍 More
by stellamarie.g26
Employees Worked With
Elizabeth D'Amore, Meredith Callagan, Victoria Lombard, Kassandra Sandoval
