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Epic Chevrolet
Sacramento, CA
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Epic Chevrolet
June 28, 2016
Took way to long Our salesman, JD, was very good. We had a good experience with him, from test driving to the total experience. The "manager" who we negotiated with wa Our salesman, JD, was very good. We had a good experience with him, from test driving to the total experience. The "manager" who we negotiated with was basically a jerk, which I get is his role, but what a terrible experience. Why car dealerships still operate in this confrontational way is confusing. We went to CarMax, and they had TONS of customers. We went to this Kuni dealership and we were the only people there on a Saturday evening. I tend to think it is because of the improved and low pressure experience at CarMax. In total, we got a nice car at a price we are happy with, but the 6+ hour process is just too ridiculous. Too many handoffs between people. More
by jhlemmer
Verified CustomerEmployees Worked With
JD
June 28, 2016
Quick. Easy. Straight Forward! I was able to get in and out in roughly 3 hours. Simple process paper work seemed streamlined. No high pressure sales gimmicks or tactics. I would rec I was able to get in and out in roughly 3 hours. Simple process paper work seemed streamlined. No high pressure sales gimmicks or tactics. I would recommend anyone in the market for a automobile to check out Kuni! More
by juliusjenkins23
Employees Worked With
Andrew Pacheco, Kassandra Sandoval
June 28, 2016
Great experience!!! Ali was great the process went smooth and very informative. Getting a car can be long but Ali working with Ali the time flew by and next thing we knew Ali was great the process went smooth and very informative. Getting a car can be long but Ali working with Ali the time flew by and next thing we knew we were on our way. More
by amedina81
Employees Worked With
Ali Fallahi
June 27, 2016
Poor notification Dealership did a great job of repair but the notification was horrible....had to constantly call for. Info on the progress of the repair.... It took a Dealership did a great job of repair but the notification was horrible....had to constantly call for. Info on the progress of the repair.... It took a week to fix due to the wait for the parts. Should have been told of same More
by judgeramirez
Employees Worked With
Eric Soria
June 27, 2016
Great Experiance We have bought 4 cars from Kuni's and the sales department is great at getting the job done and in a reasonable amount of time. We have bought 4 cars from Kuni's and the sales department is great at getting the job done and in a reasonable amount of time. More
by agbear1988
Employees Worked With
Elizabeth D'Amore, Moe Aslerosta, Kassandra Sandoval
June 27, 2016
OIl Change The service department at Kuni is simply amazing! They are all very friendly and helpful. It is obvious that they care about their customers. Kuni The service department at Kuni is simply amazing! They are all very friendly and helpful. It is obvious that they care about their customers. Kuni will always have our business for life. Thank you again More
by myboys1421
Employees Worked With
Can't remember the name, so sorry my husband took my car in.
June 27, 2016
Means to an end The price of the car we purchased from Kuni was excellent. However we made the mistake of allowing Kuni to process our loan paper work with the Golde The price of the car we purchased from Kuni was excellent. However we made the mistake of allowing Kuni to process our loan paper work with the Golden 1 Credit Union. They took a long time. They snuck in a $50 Emissions Testing Charge non-governmental in our paper work. When we bought a BMW at another Dealer also certified used and a 2015 vehicle there was no ETC. After processing our paperwork, I had to demand that they fill the gas tank to full; otherwise they were just going to fill the tank to half full. If I were to buy another vehicle from Kuni, I would get pre-approved from Golden 1 again and then have Golden 1 write the loan paperwork. This way Kuni will not have an opportunity to add un-necessary charges to the paperwork like they did with us. And be prepared to demand that they fill the gas tank to full when you take delivery of the car. More
by cdw7503
Employees Worked With
Anan, Brian Castonguay
June 24, 2016
Buying a car It was a good experience. Wasn't the car I wanted to buy. But I am happy what I got. I hope they call me soon to tint my windows. It was a good experience. Wasn't the car I wanted to buy. But I am happy what I got. I hope they call me soon to tint my windows. More
by Patricia.Hamilton
Employees Worked With
Roy Prasad
June 24, 2016
The best dealership I've ever had to have to deal with I had just purchased my vehicle and had a sensor on my right tire go out had no idea what it was went right back to the dealership spoke to the servic I had just purchased my vehicle and had a sensor on my right tire go out had no idea what it was went right back to the dealership spoke to the service department and the big manager I believe his name was Brian he okayed the service to be done with no charge to me thank you Kuni Cadillac More
by roxannenterry
Employees Worked With
Ed Sumiyoshi, Brian Castonguay, Dave Forget, Omead Anwar, Brandi Armstrong
June 23, 2016
A Nightmare! I came to Kuni in hopes to find a reliable car. The first day that I went in, the bank that Kuni was attempting to go through would not accept our off I came to Kuni in hopes to find a reliable car. The first day that I went in, the bank that Kuni was attempting to go through would not accept our offer after all the wonderful help from Angela Ivey. We received a call the next day with great news that one of the banks came through due to Kuni working with me, I was beyond excited. We drove away in a newer car after trading in my old car, there was an annoying squeak in the car when backing up and Kuni told us to just make an appointment to come back in to get it checked out. We made the appointment a few days later in the service department. When we took the car in, they told us that it would be a few hours that we would be seen even though we had an appointment and that it would be a $50 deductible to get anything fixed. We had to wait a whole week to even get another appointment. During this time, we were driving the car, I received a call regarding a discrepancy in the contract and eventually came to terms. When we took the car in for the re-scheduled appointment, they kept the car overnight without any notice, rental car, or any accommodation, I had to continuously call to get an update and I did not even get to speak with the service advisor assigned to my car. When we planned on going to get the car, they told me I could not get the car until we re-wrote the contract and put more money down. Kuni put me in a complete bind leaving me without a car for 2 full days! We finally went to Kuni and it took them 30 minutes to even tell me what is going on. At this point, I requested my down payment and keys to my old car back. They told me a check would be ready the next day in the morning. We wasted a trip to their facility to find out the check was not ready nor did they have access to my title. I called to speak with a manager, Elizabeth, to get additional information about this confusion. I requested a call from her to let me know when the check would be ready and she refused to do so. From this horrible nightmare, I am thankful that Angela Ivey was professional and provided the utmost customer service every single time we spoke with her. More
by dsarzate
Employees Worked With
Elizabeth D'Amore, Eric Soria, Angela Ivey, Dominick Caserta
