Epic Chevrolet

BEWARE!!! DONT DO IT!!!!! OK so if you are a buyer looking for a car, do not come to the Chevrolet dealer on Fulton!!!!!! First, I was trading in my car for a new car which I t OK so if you are a buyer looking for a car, do not come to the Chevrolet dealer on Fulton!!!!!! First, I was trading in my car for a new car which I thought was perfectly fine. A great gentleman by the name of John Meyer helped me out with this. It was smooth sailing until I had to pay $2000 for a down payment. So I did and I was also told that wells Fargo had picked up my loan. So the next couple of weeks are great. I have a new car everything is wonderful, until I get a TEXT, not a call, from one of the women working there. So she tells me I'm going to have to put an extra 1200 to keep the car. I'm like excuse me, keep in mind I've already signed paperwork for this car so it is definitely mine. She proceeds to tell me that the bank ALLY needed more money. I'm like well I'm with wells Fargo, or at least that's what she told me. She said no you must be confused you are with ALLY. So she basically lied about everything so I had to put more money down. The thing is though, I just told them to give me my old car back then because putting down 3200 for a 24 year old is really hard. They refused to give me my car back and proceeded to try to work out a deal with me, which should have been done when I signed the paperwork the first time!!!!!!!!!! So now I'm really pissed and even though I still have the car, I will not be going back there to trade or buy a new car from the so beware people. More

Longtime customer completly dissatisfied. Kung charged me for items that weren't broken. I also never got the parts back that were removed from my vehicle. They played this game of changing pa Kung charged me for items that weren't broken. I also never got the parts back that were removed from my vehicle. They played this game of changing parts to see if anything changed with my vehicle. The second time I drove off from their facility after paying a total of almost $700 Kuni still hadn't fixed my problem. Prior to me driving off each time I showed the tech adviser Gary that the problem wasn't fixed but that they had no problem swiping my card. I was having a difficult time understanding why they would give me my vehicle back without correcting the problem. It became obvious to me that I needed to challenge the integrity of the dealership at this point. The service department failed miserably here. The service advisor was embarrassed and advised me that he was going to try to get me my money back. I advised him I paid to have my car fixed thats all I wanted. Why are you guys giving me my car back after not fixing it. Completly upset with this, I took my car to to a friends dealership @ BMW Roseville where the tech there (Rocky) found the problem in less than 5 five minuets. Needless to say I was fuming after Rocky found the problem. I had also noticed that Rocky was quite embarrassed by my situation. When I asked him why he looked embarrassed he replied to me " the Kuni tech should have been able to find this issue without much problem...this is a pretty easy fix." On my way back to Sacramento I called the service advisor and service manager to complain and set up my final meeting with Kuni. The service tech (Gary Goings) apologized to me but the service manager, Vince Cortez was a on the phone asking me repeatedly, "What do you want us to do, fix your car for free?" I asked him to look harder and he might notice that I've paid almost $700. He said that he had read all of the invoices and had spoken to the service tech and all he could do for me was to give me my money back. I told him not to worry about getting my money back I can handel that myself without his help. It was apparent to me the he didn't have the juice to make the proper call regarding pissed off customers. I told him If he couldn't fix my car I got no use for him or the mechanic who thought he was fixing my vehicle. He had no answer for the tech in Roseville who found the problem in less than 5 minuets. I told him I will be seeing his boss tomorrow so he might want to read the work orders again to be familiar with this case. The next day I called the GM and asked to speak with her and her service manager about this problem. The GM invited me to come in a tell them what happened. When I sat down in the office of the Service Director I soon realized that I had not spoken to the service director at all over this matter (yet another layer of protection). He didn't act surprised by my complaint which leads me to believe that this maybe a normal occurrence here. I have never experienced this behavior before at this location and I have lived down the street from them since the 80's when Mike Daugherty owned the dealership. I was a customer then but now I will go to out of the arear for any more services for this vehicle. Kuni kept my car for a total of 7 days total and only fixed my car after I showed the service manager where the problem was located. The service director finally decided to "start over" as he called it. He got tired of hearing me berate the service department. He said would put his senior technician on this. They would give me one hour free to diagnose the problem. I told him it shouldn't be a problem as I will show Vince where the issue is located. The final straw on this caper came when the service manger looked me dead in the face and said he would call me after the hour is up to let me know whats up. Four hours after leaving my vehicle there and after showing Vince myself where the problem was he had nerve to call me to tell me "I found your problem." I was so pissed off I wanted to reach through the phone. and slap him for being an idiot. However, I remained silent knowing they still need to fix my ride. After a long pause he said "I'm going to fix it for free". The next day they kept my vehicle for the entire day and called me to pick it up at the end of the day. What a bunch of knuckleheads. The service manager was obviously getting back at me for insulting his intelligence and making them look bad This took almost 2 months to get right. Brought my car in on the 16th of May and got it fixed July 16th. This dealership is in dire need of some help. Since my last visit I was told by a friend that the GM is gone....now if they could just fix the service dept. Vince needs to get more training on service and go to charm school to learn how to deal with customers. The Director of the service department needs to retire. He obviously was not happy to see me and due to his poorly run service department he couldn't back their play because they screwed up big time. All he could do was tell me that my vehicle had many issues and after 41 years in the business he knows what he is talking about. He said that I should have been charged separately for each issue that my vehicle was having. They should have charged me $150 per hour to look at several differs things and they are not related. This is where I had a problem with him. $450 just to look at the problem. I told him that all of the issues were related and that for him to say that they were not was ridiculous. This was obviously a way for Kuni to run the bill up. In the end once the vehicle was fixed all of the other so-called non related issues stopped. Imagine that. Bunch of money hungry losers...Corporate needs to fix this place! Corporate, feel free to contact me if you have any question about this. By the way Kuni needs to STOP putting "world class vehicle inspections" on their work orders. It makes the customer pissed off and makes Kuni look bad, especially when the customers realizes nothing has been fixed. More

Just bs I bought a used mini with navigation Come find out it doenst work ,so i goto the service department and im told Sold as is I bought it cause it h I bought a used mini with navigation Come find out it doenst work ,so i goto the service department and im told Sold as is I bought it cause it had navigation was tkld it worked Guess I learned my lesson More

Horrible customer service..the king of bullshit. From the time my escalade was dropped off to the time I got a phone call back took a while like the other reviews would state. The advisor has no sens From the time my escalade was dropped off to the time I got a phone call back took a while like the other reviews would state. The advisor has no sense in professionalism whatsoever. Instead of getting a straight forward answer I would get the run around. I will never return to this place of business. Why would a place of business employ such a idiot? I do not know. Long awaited review to be written. More

Lacking Customer Service When I drove up no one came to greet me like at other dealership. As I walked into the office one of the guys was on the phone and the other one was y When I drove up no one came to greet me like at other dealership. As I walked into the office one of the guys was on the phone and the other one was yawning and stretching in his seat. Anyway the service on my car was good within a timely matter. However my car wasn't washed as they do at other dealerships. I don't know maybe that is the way you guys operate or maybe because I don't drive a Cadillac. More