Back

Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews

2449 Fulton Ave

Sacramento, CA

95825

Directions

By Type

1,585 Reviews of Epic Chevrolet

October 11, 2023

We worked with Tee and Mike. Tee was the best! He wanted to make sure that I knew everything about the Bolt EUV, and answered all of my questions politely. I had a couple of h More

by dtheo91506
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Oct 12, 2023 -

Epic Chevrolet responded

Congratulations on your new Bolt EUV! Thank you for taking the time to write about your experience. It's great to know Tee, Mike and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 11, 2023

Great service. In, got me ride home, out quick, solved problem. My service rep was very thoughtful and thorough. Very happy with how they handled the whole situa More

by TEDKAPPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Oct 12, 2023 -

Epic Chevrolet responded

Ted, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the transportation we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 10, 2023

The service is good. The wait time is ridiculous. They have your car all day. More

by TRACEY.WALLACE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 11, 2023 -

Epic Chevrolet responded

Thanks for your great review, Tracey. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 09, 2023

My experience was far from epic. Epic seems understaffed. The loaner car was disgusting. I left with unmet expectations. More

by staceygiacchino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shouen Newsome
Oct 11, 2023 -

Epic Chevrolet responded

Stacey, I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 09, 2023

Mike is the man! Getting financed for a vehicle under a business can be difficult and many dealers turned us down but Mike was willing to take the time to explain eve More

by ARETTI LLC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 11, 2023 -

Epic Chevrolet responded

Thank you for taking the time to write about your experience with us, Aretti! At Epic Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Mike was able to exceed your expectations. Don't hesitate to contact me if there is anything else we can do for you. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 08, 2023

Roberto Gonzales and Dion Ball were very helpful and patient; appreciate their help. Thank you. More

by erica.ikes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Gonzales, Dion Ball, Mike Taylor
Oct 10, 2023 -

Epic Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Erica. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 08, 2023

The customer service was great, but it took a long time to find my keys after they were done. More

by tashanieto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Oct 10, 2023 -

Epic Chevrolet responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 08, 2023

The dealer did exactly what they said they would do and they were very kind More

by PEHENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Oct 10, 2023 -

Epic Chevrolet responded

I am so glad we could take care of all of your needs at Epic Chevrolet. Thank you for giving this feedback; I will be sure to share it with the team! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 08, 2023

Awesome service. Tahoe finished cheaper and 2 weeks earlier than planned. Joe in service is incredibly polite and helpful More

by ERIC.SIMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe from service
Oct 10, 2023 -

Epic Chevrolet responded

Eric, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Epic Chevrolet. If there is anything more that I can do, please come back and see me again. Take care! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 07, 2023

Only Chevy dealer I’ve been too that did not wash my vehicle after service! Picked up vehicle after 5 days and vehicle was covered in spiderwebs. Pics to prove it! Joe the service rep was nice and hel More

by luannshelton03
Recommend Dealer
Yes
Employees Worked With
Joe in services
Oct 07, 2023 -

luannshelton03 responded

5 stars to Joe in service. Policy should change!

Oct 07, 2023 -

luannshelton03 responded

5 Stars to Jo in service 3 stars overall for dealership. As stated, only Chevy dealership I’ve been to that did not wash my car after service.

Oct 09, 2023 -

Epic Chevrolet responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us, Luann. Your feedback will be reviewed with our team, and I would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

...
50
...