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Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews

2449 Fulton Ave

Sacramento, CA

95825

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1,585 Reviews of Epic Chevrolet

November 09, 2023

I brought in my car for repair and I didn’t even receive a phone call the day I dropped it if to let me know what was happening. The next morning I received a call stating the car was ready and nothing was More

by djmahrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shouen Newsome
Nov 09, 2023 -

Epic Chevrolet responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 09, 2023

Good customer service, always helpful and friendly. I’m always able to get good service. More

by Ant d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Shouen Newsome
Nov 13, 2023 -

Epic Chevrolet responded

Thank you for the kind words. We're completely committed to providing top-quality service and I am thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Epic Chevrolet, we value our customers and look forward to seeing you down the road. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 09, 2023

I really like the way my service advisor helped me with my wife car. And answer my questions. More

by ELVERTAKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt king
Nov 13, 2023 -

Epic Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 08, 2023

They paired me with my dream car at a reasonable price. They also helped me get great financing. I’m very happy with my purchase. More

by Flow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tee Hayder, Mike Nelson, Shouen Newsome
Nov 09, 2023 -

Epic Chevrolet responded

Flow, I am happy we were able to work with you to get you into the vehicle of your dreams. Please don't hesitate to reach out to us for any future needs! Thanks again. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 08, 2023

Everything was good from the time I took my car in and the advisor Chris was great. The only problem was no one worked over the weekend to service the car and have to leave there for the weekend. More

by toure4gold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The ladies that check you out after the service they are friendly and helpful., Shouen Newsome
Nov 09, 2023 -

Epic Chevrolet responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered due to the lack of weekend service. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 08, 2023

Great customer service, I would like to five special thanks to Bob for his assistance. More

by NA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Shouen Newsome
Nov 09, 2023 -

Epic Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Bob and our team made such a great impression on you. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 07, 2023

The Mechanic that serviced my car forgot to put a clip that connected my drive axle to the transmission. I drove 5 miles to Costco, when leaving... It feel off... Friday night... had to get a tow and miss More

by PARNELLGREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe who handled my initial service at the desk is a Rock star
Nov 08, 2023 -

Epic Chevrolet responded

I appreciate you taking the time to share your experience with our service department. Here at Epic Chevrolet, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 07, 2023

They act like you don’t exist when you arrive you have to go find them for help More

by JAMIELRAMIREZ14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shouen Newsome
Nov 08, 2023 -

Epic Chevrolet responded

Jamiel, the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 06, 2023

Good selection of vehicles, very clean, nice and polite people, felt very comfortable and no pressure More

by SUDDENSAMMY48
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roberto Gutierrez (fantastic salesperson) and Mike Nelson, Shouen Newsome
Nov 08, 2023 -

Epic Chevrolet responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 06, 2023

I came here for a second opinion because the mechanic I was going to left some vital information out. I'm glad I trusted Epic Chevrolet, it paid off More

by MARISOLGYAAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Nov 08, 2023 -

Epic Chevrolet responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

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