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Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews
Call Dealership (916) 929-2777
View Awards

2449 Fulton Ave

Sacramento, CA

95825

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1,585 Reviews of Epic Chevrolet

November 05, 2023

The people that you have working for you in your service department are great, they were friendly and they all seemed to be in a good mood I like that. More

by snipergene1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

We appreciate you taking the time to share this review with us. I am pleased that our staff was able to provide you with a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 05, 2023

Great service. All of the service guys there very professional and helpful. Andrew was my service tech and he’s great! More

by Khoren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

Khoren, thank you for the awesome feedback! You're right, Andrew is an excellent service tech and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 05, 2023

The service was good. I just didn't realize I would get a survey sent to me every single time I had a little service. The store does a good job & provides a fair service More

by 5SHEEHANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't Know
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 05, 2023

Chris always helpful and honest. Can always count on his expertise and follow through. A pleasure as always. John Trotta More

by johntrotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

John, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Chris does for Epic Chevrolet and our customers. Hope to see you again soon! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 05, 2023

Direct and to the point. Wait time was equivalent to the amount of work done.. More

by PROJECT.EDEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 05, 2023

From start to finish, everyone was fabulous. I went in for an oil change on my Trailblazer and left with showroom Camero. They worked with me to make it work for me. Love this place. More

by lorie.ruiz123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George, Jesse , Shouen Newsome
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

Thank you for your review and business as a customer, Lorie. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 04, 2023

Everything thing went as planned other than I asked for vehicle to be ready by 1pm and was not called until approximately 1:45. A texting service between customers and service writers would be nice. More

by cmelowson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered, and I will be sure to pass along your feedback to the team. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 04, 2023

Epic stands by the service they performed. I had a wheel problem that was fixed within 20 minutes. More

by DAVID.MAHLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

David, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Epic Chevrolet and we look forward to your continued business! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 04, 2023

Great service. Advisor reached back out to us right away. We would definitely recommend Epic Chevy. More

by Sllanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Report | Print
Nov 07, 2023 -

Epic Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 03, 2023

I was and am very please,with my experience with EPIC CHEVROLET, and with the employees Mr. Tea and Mr. Mike Thank you very much. More

by WANZALAUDERDALE9
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Tea and Mr. Mike, Shouen Newsome
Report | Print
Nov 04, 2023 -

Epic Chevrolet responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

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