Back

Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews

2449 Fulton Ave

Sacramento, CA

95825

Directions

By Type

1,585 Reviews of Epic Chevrolet

November 18, 2023

Waited too long for help felt ignored, were unprofessional in my opinion just me u More

by LOVEDEE2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shouen Newsome
Nov 20, 2023 -

Epic Chevrolet responded

I appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 18, 2023

I called and spoke to Bob to see if they could remove my locking wheel nuts from the wheels as I was unable to find anyone near me that could do it. Yes, he said, they have a master set that would work. I w More

by MARYD3954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Nov 21, 2023 -

Epic Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 17, 2023

Chris kept me well informed. My car’s part was impacted by the UAW strike. The rental car process is easy for the warranty work. My car was fixed the day the part arrived. Ch More

by cheri.meadows123
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Service Center, Shouen Newsome
Nov 20, 2023 -

Epic Chevrolet responded

Cheri, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Chris does for Epic Chevrolet and our customers. Hope to see you again soon! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 17, 2023

This dealership is a great improvement over the previous owners. Clean, professional and courteous service. More

by Gail Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember names
Nov 20, 2023 -

Epic Chevrolet responded

I can’t thank you enough for writing this awesome review for our dealership, Gail! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

November 17, 2023

He said he was gonna update my service and never heard from him had to call back at 430 cause I did not hear from him about the status of my truck More

by s.baeuerlen
Recommend Dealer
Yes
Employees Worked With
I think his name was Matt
Nov 20, 2023 -

Epic Chevrolet responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 17, 2023

High quality service and parts , good waiting room with Wi Fi and TV. Professional adviser. More

by samiralazawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Nov 20, 2023 -

Epic Chevrolet responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 16, 2023

Ever one I came in contact with was most helpful especially, Matthew in service. He saw to my every need and answer my question. He represented your deanship well. More

by OWENSRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Nov 17, 2023 -

Epic Chevrolet responded

Thank you for leaving us this great review, Owen! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 16, 2023

It's for service department. Best experience ever. They helped all the way with loaner until caddilac figured out how to resolve. More

by PALBAJWA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew service adviser
Nov 17, 2023 -

Epic Chevrolet responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 16, 2023

Horrible service left my oil filter loose for the second time Will let everybody I know what kind of work they do More

by Rick Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shouen Newsome
Nov 17, 2023 -

Epic Chevrolet responded

I appreciate you taking the time to share your experience with our service department, Rick. Here at Epic Chevrolet, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

November 15, 2023

It was easy to make an appointment and they did everything they could to make it as easy as possible. More

by JASON.STEWART
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dion Ball
Nov 15, 2023 -

Epic Chevrolet responded

Jason, thank you for the feedback! I am happy to hear about your positive experience at Epic Chevrolet, and I am grateful you chose us for your automotive needs. I look forward to working with you again in the future! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

...
39
...