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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,196 Reviews
Call Service Center (631) 498-8302

2,196 Reviews of Empire Toyota of Huntington - Service Center

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October 20, 2023

Mr. Bonilla is extremely professional, understanding and extremely knowledgeable. Having him as my Service Advisor has been an absolute blessing! More

by ncrpeaches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Empire Toyota of Huntington responded

Thank you for leaving William this 5-star review! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

October 19, 2023

William Bonilla was my service advisor when I came in for an issue 3 other mechanics were not able to fix in my Prius. He listened carefully and was able to immediately diagnose the issue. He is pleasant, co More

by Dana B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Empire Toyota of Huntington responded

Dana, Thank you so much for taking the time to leave William this wonderful feedback! It is always a pleasure to know that he goes above and beyond to ensure our customers have a positive experience at our dealership, nothing less. Your satisfaction is our ultimate goal and we can't wait to exceed your expectations overtime you choose us.

October 16, 2023

Professional. .knowledgeable .. answered all questions.. courteous …parked my car and drove it for me closer! More

by Celiemac12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH P MCKENNA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Empire Toyota of Huntington responded

Thank you for this positive feedback. Your kind words mean a lot to us, and we can't wait to exceed your expectations every time you choose us.

October 16, 2023

Keith McKenna the service manager I dealt with was straightforward and explained everything to me in a concise manner.He was very professional and personable. More

by Jjcerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH P MCKENNA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Empire Toyota of Huntington responded

Thank you for leaving Keith this excellent feedback! We will be sure to pass along your kind words and compliments. Please don’t hesitate to give us a call if we may be of further assistance to you in the future.

October 14, 2023

Since I had a very positive impression of Sunny Dalavai during my last service, this time I asked for him specifically. He was courteous, very professional, knowledgeable and extremely helpful. I am sure More

by GEOMA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny Dalavai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Empire Toyota of Huntington responded

Thank you for leaving Sunny this excellent review! He is indeed a great asset to our dealership, and your kind words reflect the high standards of service we aim to provide. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out. We look forward to serving you and providing exceptional service on each visit.

October 13, 2023

Everyone was courteous, kept me informed, and great quality of work. I’d definitely come back More

by HEARTMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Empire Toyota of Huntington responded

Thank you for sharing your positive experience with us! We are glad that our team took great care of you and kept you well informed throughout the process. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

October 12, 2023

Great service, quick and friendly service agent highly recommended service area to visit and take care of vehicle maintenance More

by daveparmanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayreli Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Empire Toyota of Huntington responded

Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is an honor to have earned your kind recommendation. We hope to see you again the next time your vehicle is ready for service.

October 12, 2023

Treated like a sales opportunity instead of service appointment…very long wait close to 3 hours More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dilauro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Empire Toyota of Huntington responded

We appreciate your feedback and want to express our sincere apologies for any inconvenience you experienced during your recent service appointment at our dealership. Your time is valuable, and we understand that a prolonged wait can be frustrating. It's disappointing to hear that we did not meet your expectations in this regard. Our goal is to make your service appointments as efficient as possible while providing you with the exceptional customer service you deserve. If you would like to discuss further, please contact our Service Manager Jose Landaverde at (973)969-3384 or jlandaverde@eagny.com. Thank you and have a great day!

October 12, 2023

PLEASANT CUSTOMER SERVICE. MICHELLE WAS GRACIOUS AND HELPFUL EVERY STEP OF THE WAY & DID WHATEVER SHE COULD TO BE OF ASSSTANCE. More

by castallcorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROMEO
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Oct 13, 2023 -

Empire Toyota of Huntington responded

Thank you for sharing the positive experience you had with Michelle! We are so glad that she took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

October 11, 2023

This dealership works very hard to accommodate the customer. Even issues that seem outside the box they are willing to work with you. That’s a step further than most. Well done More

by rwalker1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Dilauro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Empire Toyota of Huntington responded

Thank you for taking the time to share your feedback about our dealership. Your recognition of our efforts means a lot to us, and we're pleased to have met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.

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