Empire Toyota of Huntington

prompt courteous service. Showed up early took care of my service needs and was out the door within an hour as promised Showed up early took care of my service needs and was out the door within an hour as promised More

Mayreli was professional. Had an oil change and tire rotation. The service was completed in less than an hour. Had an oil change and tire rotation. The service was completed in less than an hour. More

I had an extremely frustrating and misleading experience with this dealership. Before visiting, I asked very specific questions via email about a particular vehicle. Instead of answering them, my questions with this dealership. Before visiting, I asked very specific questions via email about a particular vehicle. Instead of answering them, my questions were repeatedly avoided, yet they had the gall to ask for a deposit on a car I hadn’t even seen. I was also told that the “best price would be given when I came in.” When I finally took the time to visit in person, it was a complete waste. There was no negotiation whatsoever, and to make matters worse, the price was higher than what was advertised online. What they don’t make clear upfront is that the “internet price” listed on their website and on third-party sites like Cars.com includes fine-print discounts that most buyers won’t qualify for. The advertised price includes: a $1,000 dealer loyalty discount only if you purchased a vehicle from this dealer within the past 12 months, and a $500 discount only if you finance through the dealer. If you don’t meet both of those conditions, expect at least $1,500 to be added back onto the price when you walk in. This was not transparently explained beforehand and feels intentionally misleading. I left feeling that my time was disrespected and that the pricing tactics were dishonest. After reading other reviews, it’s clear this is a pattern and not an isolated incident. If you value transparency and straightforward pricing, I’d strongly recommend looking elsewhere. More

The salesman Mathew was very easy to talk to and wanted to help in any way possible to make me feel at ease about purchasing a vehicle from Empire Toyota. The sales manager was a down to earth, tell it lik to help in any way possible to make me feel at ease about purchasing a vehicle from Empire Toyota. The sales manager was a down to earth, tell it like it is kind of guy, which made the experience feel more like a friendly game or numbers, and not a hair pulling knock out fight for a lower number kind off experience. Exactly 24 hours now, and I couldn’t be happier by choosing Empire Toyota More

Promises to return calls but does not. Gave wrong info on state inspection requirements and refuses to fix problem Gave wrong info on state inspection requirements and refuses to fix problem More

always a good experience at Toyota of Huntington John in service was great very helpful and service done timely service was great very helpful and service done timely More

Yeimy was very helpful and knowledgeable. Also, the wait time was great which is appreciated. Also, the wait time was great which is appreciated. More

Wait time was excellent service dealer very helpful. Would recommend Toyota service center. Thank you. Would recommend Toyota service center. Thank you. More

My experience at Empire Toyota was extremely disappointing and unprofessional. I purchased a vehicle that still had an active lien on the title, which prevented me from taking possession of the disappointing and unprofessional. I purchased a vehicle that still had an active lien on the title, which prevented me from taking possession of the car immediately. As a result, I was forced to wait over two weeks before finally receiving the vehicle. When I later returned to cancel a Vehicle Service Agreement, I was told the cancellation had been processed and that a refund was issued. After following up directly with the financial services company, I was informed that the cancellation had never been submitted at all. Additionally, I was owed a $110 refund due to an error in the down payment amount. It has now been 34 days, and I still have not received this refund. I have returned to Empire Toyota four separate times attempting to resolve these issues, only to receive vague explanations and no actual resolution. The lack of transparency and follow-through has been extremely concerning. Their practices feel misleading, and customers who are not familiar with dealership processes are clearly disadvantaged. I would not recommend Empire Toyota and will not be doing business with them again. More

Quick shout out to Alex, Blake, Josh and Javier for the excellent service I received at Empire Toyota of Huntington on the purchase of a new 4 runner. Overall great experience and service. Thank you guys f excellent service I received at Empire Toyota of Huntington on the purchase of a new 4 runner. Overall great experience and service. Thank you guys for everything. Highly recommend. Thanks again. Joe M. More