Empire Subaru of Huntington

After buying my new car I was expecting the dealer to provide the brackets for the front license plate. Not even they didn’t have them but also they asked me to pay for them ($50). Nobody called me back provide the brackets for the front license plate. Not even they didn’t have them but also they asked me to pay for them ($50). Nobody called me back to provide the brackets and I had to buy them in another dealer 2 days later. In NY you can get a ticket if you drive without the front plate. More

Vert satisfied with rapid last appointment response. Professional and competent service. Would recommend to others. Professional and competent service. Would recommend to others. More

I have recently purchased a used vehicle from this dealership and had the worst possible experience with them. Below are the detailed incidents: Firstly, We took a test drive of the vehicle in the dealership and had the worst possible experience with them. Below are the detailed incidents: Firstly, We took a test drive of the vehicle in the afternoon and reported that the brakes had some issue and that they need to be checked, however the salesperson said the vehicle is fully inspected and there were no problems found with the brakes. After taking the car home, I got it inspected by the BMW authorized Paul Miller service center. They clearly stated that the front brakes need a replacement. A second lie: The salesperson said you will get the vehicle filled with full gas and cleaned in and out. However at the time of delivery, we were given just a half-filled tank . Later when I asked about it, the salesperson said we don't give a used vehicle with full gas. ( So he was thinking all the time that we are buying a brand new BMW from Subaru dealership .. wowww ) There was a point where after negotiating and waiting for 4 hours , during the final paperwork the lady manager said the negotiated price will not work unless I buy an extended warranty from them, which would have cost me more than 2000 bucks! I was totally frustrated at this point. I never wanted to go back empty-handed , finally with the help of Dillon they landed at the negotiated price. Next, I had a preapproved loan with Bank Of America with 3.64% APR and I made it very clear to the manager that I want to finance with that, even before saying yes to buying the vehicle. She agreed to use the same, however at the time of paperwork, she coldly denied saying I am not getting the same APR with your application, so I can't give you this car at your rate. We waited there for 6hrs to hear that you can't buy this car with your rate rather I have to use the rates they give which is 4.99%. And after some heated discussion, she agreed to get the rate of 3.99% with the Bank of America application number I provided. When I received the Bank Of America Auto Loan welcome package after few days, it says that the application number is different than what I provided at the time of buying. A complete case of fraud this is. To add to that this lady manager was rude upfront, totally unprofessional and I had to even tell her to lower her voice at one point! I never expected this kind of treatment from a Subaru dealership. Totally do not recommend this place to anyone. More

Needs to be upgraded. Waiting area way to small. Staff somewhat nice. Need bigger showroom. somewhat nice. Need bigger showroom. More

I’ve had nothing but issues with Subaru of Huntington since I bought the car since I bought the car More

Went in for an oil change and the next day I had oil all over the engine compartment. I checked the oil level and it was over filled but Subaru said the new filter failed. They did replace the filter and cl over the engine compartment. I checked the oil level and it was over filled but Subaru said the new filter failed. They did replace the filter and cleaned the engine compartment but what other damage might result from this problem? More

Great car, Crosstrek, but didn’t appreciate paying 10k over sticker price. Inflation sucks. Good staff over sticker price. Inflation sucks. Good staff More

Everyone in the service department has always been very accommodating. They get you a loaner car if your car needs to be there for a long stay and they try to work with you on the cost of repairs. accommodating. They get you a loaner car if your car needs to be there for a long stay and they try to work with you on the cost of repairs. More

Excellent which is why I returned to Larry Merola to buy my second Subaru at Empire Subaru in Huntington. my second Subaru at Empire Subaru in Huntington. More

I have always been treated expeditiously and fairly in my dealings with Empire to date. dealings with Empire to date. More