Empire Nissan of Hillside

The dealership is a good one they also accommodate your needs if needed ever since I got my car from here my car been doing good even at the service department the lady Macarena is the best she served me w needs if needed ever since I got my car from here my car been doing good even at the service department the lady Macarena is the best she served me well also Nissan does too🔝 More

Hello, I am writing to express my deep disappointment and anger at the service I received on May 2nd and 3rd when I brought in my Nissan Rogue for a rear wheel bearing replacement. I expected a high leve and anger at the service I received on May 2nd and 3rd when I brought in my Nissan Rogue for a rear wheel bearing replacement. I expected a high level of service from your dealership, but instead, I was met with a frustrating and disappointing experience. Firstly, the repair work on my car was not completed to my satisfaction. After driving my car for only two days following the repair, I found that the rear wheel bearing was still making a noise not like before but the car is shaking on the highway and the ABS alert signal was displayed on the dashboard. This is completely unacceptable and shows a lack of attention to detail and quality in the work that was carried out. Secondly, the customer service I received from your staff was very poor. I was not kept informed about the progress of the repair and had to call multiple times to get updates. When I expressed my concerns about the ongoing issues with my car, I felt like I was not being listened to and my concerns were not being taken seriously. Overall, I am extremely disappointed with the service I received from your dealership and the quality of the repair work on my car. I expect a prompt and satisfactory resolution to this issue. I would appreciate it if you could contact me as soon as possible to discuss how we can proceed. More

Harold and Steven are so friendly and knowledgeable. They were able to give me the deal I wanted with a smile. Service was fast and great. I only lease my cars at Route 22 Nissan. They were able to give me the deal I wanted with a smile. Service was fast and great. I only lease my cars at Route 22 Nissan. More

Con artist tricksters they gave me one car that stated 20,000 and sold it to me for 25 because I was approved for 25,000 they stated I was approved for that car only I asked for something cheaper but they 20,000 and sold it to me for 25 because I was approved for 25,000 they stated I was approved for that car only I asked for something cheaper but they wouldn’t anything else the mirror rattles and several scratches. Also the screen comes on and goes off from time to time breaks are making noise bad business. More

Isaiah was courteous and helpful, service was completed on a reasonable time. Good Customer Service on a reasonable time. Good Customer Service More

The staff was very prompt and attentive. They listened to exactly what I wanted and didn’t try to force something unreasonable. I would highly recommend this dealership! They listened to exactly what I wanted and didn’t try to force something unreasonable. I would highly recommend this dealership! More

I was very comfortable and at ease with Israel Cabrera he was very nice and friendly, he also made sure I got the best deal for my trade in he walked me through all the steps, I would recommend anyone to see was very nice and friendly, he also made sure I got the best deal for my trade in he walked me through all the steps, I would recommend anyone to see this man when purchasing a vehicle. More

Everything went well Just need a few things taken care when I bring the car in The drivers side speaker is not working when I bring the car in The drivers side speaker is not working More

The girl that received my car ,very rude and with real bad attitude. I asked a question and she just ignored me, and when I asked again she answered in real bad way! the agent that take care of me, was li bad attitude. I asked a question and she just ignored me, and when I asked again she answered in real bad way! the agent that take care of me, was like she wanted to get ride of me as fast as possible, not with very good humor neither. She asked about others services that my car "needs " and when I told her that , that's for me very expensive she just got mad! It's like the don't really care about customer service, they just want to get your money and that's it. I remember before, used to be totally different, not anymore, some people that works there acting like they are making you a big favor taking care of you! Not good at all, really disappointed! More

I was a pleasure dealing with my salesperson Aiden. He took the time to show us various vehicle options until we found the right vehicle for us. There was no pressure to close the deal and we are very He took the time to show us various vehicle options until we found the right vehicle for us. There was no pressure to close the deal and we are very happy with our purchase. More