Empire Nissan of Bay Ridge

Excellent Service We bought the Nissan NV 2500 from Dealer Alex Ho. He offered world-class customer services. He was polite and patient. I will definitely recommend thi We bought the Nissan NV 2500 from Dealer Alex Ho. He offered world-class customer services. He was polite and patient. I will definitely recommend this dealer to my friends. More

Great Customer Service Provided I came to Bay Ridge Nissan with a decision to buy a Pathfinder. I am glad I was introduced to Daniel Pachecohe was the right person for the job. Mr.Pa I came to Bay Ridge Nissan with a decision to buy a Pathfinder. I am glad I was introduced to Daniel Pachecohe was the right person for the job. Mr.Pacheco was very professional! He is the reason why I am driving the car I was searching for. He knows how to do his job well. I highly recommend Danny and the Bay Ridge Nissan. I hope to be back soon! Thank You Danny!!! More

Smooth Transaction I came to Craig to purchase my leased vehicle (Nissan Murano). Craig knew exactly what needs to be done and in short time the transaction was complete I came to Craig to purchase my leased vehicle (Nissan Murano). Craig knew exactly what needs to be done and in short time the transaction was completed. Craig provided lots of information to us to help us make the best decision. The finance manager Mike S. was very helpful and also provided great information to help us make the best decision. Both Craig and Mike ensured that our transaction was complete in a very short time as smooth as possible. I cannot wait to go back to purchase my second car from them. More

Service Department This is my review for Victor Santos of the Service Department. I know Victor for many years now. Every time I come to service the car at the dealer, V This is my review for Victor Santos of the Service Department. I know Victor for many years now. Every time I come to service the car at the dealer, Victor provides his 100% to help me make the right decision. He really cares about his customers and very professional in what he does. I noticed that Victor (unlike many other people), never says he knows the answer if he doesn't know it. In other words, he never misleads his customers. If he doesn't know the answer, he goes out of his way to help and to guide his customers. I definitely find Victor to be reliable and friendly professional that represents the name of Nissan very well. More

Good service This is my review for Alex Ho, He's really nice, and helpful. He cares about his customers and very professional. I definitely recommend him to help This is my review for Alex Ho, He's really nice, and helpful. He cares about his customers and very professional. I definitely recommend him to help whoever out there wants to get a car, but don't know what to get. More

Great Customer Service Just bought a car from David. The experience was great. No pressure and knowledgeable salesperson. He was available we when I needed and answered all Just bought a car from David. The experience was great. No pressure and knowledgeable salesperson. He was available we when I needed and answered all my questions More

Friend sale person My sale person Craig was very helpful and very friendly went we first met. He is the reason ii am driving the car i had been looking for over fews mon My sale person Craig was very helpful and very friendly went we first met. He is the reason ii am driving the car i had been looking for over fews months . He make my wife and i feel very comfortable with our decisions purchase your nissan Rogue and we would like to thank him very much so craig Thank You More

Referral Program Falsely Advertised. I purchased a 2013 Nissan Altima in December 2013 as a Christmas gift to myself. They have an ad that says if you refer someone and they walk out with I purchased a 2013 Nissan Altima in December 2013 as a Christmas gift to myself. They have an ad that says if you refer someone and they walk out with a car whether being financed or leased Nissan would pay one month of your car note (fine print stated the maximum payout is $300). I referred my cousin who walked out with the same car as I did on May 29, 2014. I received a $100 referral check (my car note is $334 per month). So I contacted the salesperson and was told "They changed the program amount effective April 1st and the maximum payout is $100." I found this odd because the signs inside the establishment as well as the ad on the website still said $300 max. I called numerous times to speak to Vincent Freund (store manager) and conveniently he was unavailable and never returned my calls. So I decided that I needed to contact Nissan Consumer Affairs which I did on June 25, 2014 and the representative from the regional office was able to get in touch with Vincent and he explained that I didn't receive the full $300 (as advertised) because that's only available to customers who have open financing accounts (which would be something that should have been but WAS NOT mentioned on any of the signs). So I then let the representative from the regional office know that had Vincent taken the time to look into the matter he would have seen that not only am I financing the vehicle I'm financing from Nissan Motor Acceptance Corp. So I emailed Vincent the documentation proving that I am financing the vehicle which proves my eligibility for the full $300 and I am told by regional that I should be receiving a check because Vincent is processing it. This was settled the week of July 14, 2014. Today is September 4, 2014 and not only have I not received the additional $200, I also have not been contacted by Vincent or anyone from Bay Ridge Nissan in response to my email sent on August 27, 2014 to find out the status of my payment that was supposed to be processed 2 months ago. My cousin totaled the car she purchased in May from this establishment and is in need of another vehicle. Under no circumstances will she or anyone I have spoken to about this matter be doing any business with these people. More

Very Pleasant Buying Experience Mr. Chan and Mr. Ho are very knowledgeable and professional about their job. Thank you for your great service, we had a very pleasant buying experien Mr. Chan and Mr. Ho are very knowledgeable and professional about their job. Thank you for your great service, we had a very pleasant buying experience at Bay Ridge Nissan. More

fast and easy He was a great help...It was fast easy and a great experience. .... I would recommend him to anyone...very friendly real attentive great to work with He was a great help...It was fast easy and a great experience. .... I would recommend him to anyone...very friendly real attentive great to work with and very patient More