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Empire Nissan of Bay Ridge

Brooklyn, NY

4.7
1,118 Reviews

6501 5th Avenue

Brooklyn, NY

11220

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1,118 Reviews of Empire Nissan of Bay Ridge

February 06, 2024

Robert was totally professional help me out when no one else would help. Great person and you need more like him. More

by guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Alers
Feb 08, 2024 -

Empire Nissan of Bay Ridge responded

Guy, Thank you so much for leaving Robert this positive review! We are glad to hear that Robert took great care of you and your automotive needs. We are happy to know that he was totally professional and helped you out when no one else would. Please do not hesitate to let us know how we may be of further service to you.

January 29, 2024

Worked with Sasha and David Rivera and this is why i keep coming back to the same dealership. Always great service, great deals, what more can a customer ask for! Thank you empire for everything. More

by artarturs99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sasha Shartilov, David Rivera Jr
Jan 29, 2024 -

Empire Nissan of Bay Ridge responded

Thank you for your wonderful review! We are glad that or team consistently provides you with top-notch service and we are thrilled that Sasha and David provided you with nothing less during your recent visit. It is an honor to have your confidence and loyalty. Wishing you the safest of travels until we meet again!

January 29, 2024

Everyone was super helpful, from the moment we arrived until the moment we left. Our time there went by quickly. More

by JTulls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wing, Lee
Feb 02, 2024 -

Empire Nissan of Bay Ridge responded

We greatly appreciate you for leaving us this remarkable review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they were super helpful from the moment you arrived to the moment you left. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Empire Nissan of Bay Ridge team!

January 29, 2024

My advisor Robert Ayers took very good care of my visit. They acknowledged me as soon as I arrived and took very good care of my vehicle. Would definitely recommend this dealer for any future service needs. More

by Ei65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ayers
Jan 29, 2024 -

Ei65 responded

Very good experience with the service area.

Feb 02, 2024 -

Empire Nissan of Bay Ridge responded

Providing exemplary and quality service is so important to us here at Empire Nissan of Bay Ridge and we are glad that Robert's efforts could meet your satisfaction! We are thrilled to know that he acknowledged you as soon as you arrived. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

January 22, 2024

No follow up called multiple times as I purchased a new car and their team convinced me to buy a different one from what I was going in for. Then sold an extra warranty that I was tricked into buying as it More

by Raphaelrush
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominic
Jan 26, 2024 -

Empire Nissan of Bay Ridge responded

Thank you for bringing your experience to our attention. We sincerely apologize for the disappointment you faced here at Empire Nissan of Bay Ridge. If you would like to discuss this matter further, please contact our General Manager Joe Randazzo at (347) 309-4016 or jrandazzo@eagny.com at your earliest convenience. Thank you and have a great day!

January 15, 2024

My salesman Lei was a total professional who went above and beyond I would totally recommend Lei and Nissan More

by rsapienza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lei wang, David Rivera Jr
Jan 16, 2024 -

Empire Nissan of Bay Ridge responded

Thank you for leaving Lei this positive review and recommendation! We are glad that Lei took great care of you and made your experience with us 5-stars! We greatly appreciate the opportunity to work with you. Wishing you the safest of travels- on behalf of the entire team!

January 14, 2024

Repairs were done in a timely matter. I was happy with the final results. I am pleased. More

by Shondera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ayers
Jan 15, 2024 -

Empire Nissan of Bay Ridge responded

We are so glad that our team could get your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. We thank you for your positive review and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

January 14, 2024

Great service experience, especially because of Ali Fares. He was clear, friendly and efficient, making sure that the service was what I needed and was done quickly and properly. A real pleasure to dea More

by Big Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Fares, service department
Jan 15, 2024 -

Empire Nissan of Bay Ridge responded

Thank you for sharing your positive experience with us. We are happy to hear that Ali provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 09, 2024

I had an appointment for an oil change that day and had to wait for a long time. More

by shiling8736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lei Wang
Jan 11, 2024 -

Empire Nissan of Bay Ridge responded

Thank you for bringing your recent experience to our attention, and we sincerely apologize for the extended wait time you encountered during your oil change appointment. Your time is valuable, and we understand the frustration that can arise when expectations for service are not met. We will investigate the circumstances surrounding your wait time to identify areas for improvement and take corrective measures to ensure a more streamlined experience for our customers in the future. Your concerns have been forwarded to our Management Team, Have a great day!

January 09, 2024

This is the second time I've been to Empire Nissan and I've got to say I'm very satisfied with the experience once again. There are highly respectful, down to earth and experienced employees there who mak More

by Tyrese Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wing Lee
Jan 11, 2024 -

Empire Nissan of Bay Ridge responded

Tyrese, Thank you for taking the time to share your positive experience with us! It is wonderful to know that Wing has been your go-to person, demonstrating his in-depth knowledge of our vehicles and guiding you seamlessly through each step of the process. Your continued trust and support means the world to us, and we hope to continue serving you and your automotive needs for many years to come.

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