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Empire Nissan of Bay Ridge
Brooklyn, NY
1,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,179 Reviews of Empire Nissan of Bay Ridge
September 05, 2017
Amazing service! Extremely friendly and no hassle! I have shopped here before and knew going back would not disappoint. Personal service, quick and so easy! Went in on Extremely friendly and no hassle! I have shopped here before and knew going back would not disappoint. Personal service, quick and so easy! Went in one day walked out with a new car the next. Would definitely recommend to anyone looking into a new Nissan. More
by Valerie427
Employees Worked With
Robert Siew
August 29, 2017
My new Rogue Leo was very friendly and helpful. Everything was done very quick and thorough. It was my second car bought in this dealership. It was a wonderful exp Leo was very friendly and helpful. Everything was done very quick and thorough. It was my second car bought in this dealership. It was a wonderful experience and great customer service. More
by galinash
Employees Worked With
Orel, Leo
August 20, 2017
Satisfactory as always Quick, reliable and extremely friendly. I've gotten every car I've had for the past 10 years from this dealership. Always a good experience. Quick, reliable and extremely friendly. I've gotten every car I've had for the past 10 years from this dealership. Always a good experience. More
by LMatt87
Employees Worked With
Rob Siew
August 01, 2017
Worst experience EVER! I I just bought a car here and it was the WORST experience I have ever had IN MY LIFE! I ended up being there for 10 HOURS! The used car manager promi I I just bought a car here and it was the WORST experience I have ever had IN MY LIFE! I ended up being there for 10 HOURS! The used car manager promised me he would replace a rim cap that was missing and repair some chips and scratches. He did buff out one of the scratches BUT he never replaced the cap and didn't even address the chip that he said he would. Overall they are completely disorganized and do not care about the customer AT ALL they just want to make the sale and get you to sign and then they don't care if you ever actually receive the car. I will never go back here ever again! More
by Alylee
Employees Worked With
Sasha Shartilov, Muhammed Ali
July 10, 2017
Worst ever Horrible service. I can't even begin to explain the atrocities I've dealt with here. Some of it is so petty and indescribable that only an example wil Horrible service. I can't even begin to explain the atrocities I've dealt with here. Some of it is so petty and indescribable that only an example will suffice: I need an oil change under warranty. Try to schedule. I work 9-5 and they keep asking about 3pm. I tell them I can't I work 9-5. They tell me they open at 7am. Online it says service department open at 7am. They schedule me for 7am... get where I'm going? I get there for my 7am SCHEDULED APPOINTMENT. The guy tells me I'll be able to get my car at noon... I say "I work 9-5. I told the woman this over the phone this is why we scheduled for 7am." Oh well put mechanic doesn't get here until 8am anyway? So why schedule me for 7am. Oh because our 7am appointments are for people who leave their car here all day. You guys couldn't have told me this when you scheduled me for 7am? Before I woke up at 5am Monday morning? Before I drove here? I'll pay a mechanic to not deal with stuff like this over and over again. This place is awful. More
by douglasroest
Employees Worked With
Don't know their names. Woman on phone. Guy in person.
June 17, 2017
Great service I would like to thank Barry for making my experience wonderful and easy..I would recommend him to anyone of my friends and family.. Thank you... I would like to thank Barry for making my experience wonderful and easy..I would recommend him to anyone of my friends and family.. Thank you... More
by red72
Employees Worked With
Barry Rozell
April 15, 2017
Quick and easy. Hasson was very patient, he took his time with what I want. He even gave me a ride to the bank so I won't lose my parking. Great customer service, v Hasson was very patient, he took his time with what I want. He even gave me a ride to the bank so I won't lose my parking. Great customer service, very helpful, and friendly. More
by Debby 343
Employees Worked With
Hasson
April 13, 2017
Professional, Helpful and above all honest! Robert Siew, Henry Jones and Barry, the Finance guy are excellent. They were all patient and professional with me in helping me understand my options. Robert Siew, Henry Jones and Barry, the Finance guy are excellent. They were all patient and professional with me in helping me understand my options. All three worked effortlessly to satisfy my very often CHANGING mind and in the in the end I walked away happy customer. I would hands down refer a friend to this dealership! THANKS ROB, HENRY AND BARRY! More
by Tmac
Employees Worked With
Robert Siew, Henry Jones, Barry Rozell
March 07, 2017
Terrible Customer Service Worst experience at a dealership and I have purchased a lot of cars. From the get go, Hassan was not engaged in making the sale. The car was parked Worst experience at a dealership and I have purchased a lot of cars. From the get go, Hassan was not engaged in making the sale. The car was parked in the showroom and I asked for a test drive. He said we cannot test drive until we negotiate the price. Why would I do that? Why waste my time if the car is not mechanically fit? So, he said he would have the car moved while we talked since the car was buried. Fine. Wouldn't budge on the price, low balled on the trade value, took forever in getting answers to questions. Finally agreed on a price only to find out the car wasn't moved so it' took another half hour to move the car. Finally, got it on the road and because he didn't have plates, could only take it around the block. The car seemed fine and the agreed on price was ok, too. Spent a total of 5+ hours there. Now they couldn't have it ready that day so they suggested delivering it to me at my house which was fine. Promised a 9-930a time and I had told them that i needed to go to work. Didn't arrive until 11am. Will never go there or recommend them. More
by max6spd
Employees Worked With
Hassan
February 24, 2017
Exelent service Sasha is the best salesmen I ever meet before. His high professional attitude makes easy and pleasant the process of choosing and buying a car. For ma Sasha is the best salesmen I ever meet before. His high professional attitude makes easy and pleasant the process of choosing and buying a car. For many years I am his customer and he never disappointed me. More
by Sam
Employees Worked With
Sasha Shartilov
