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Empire Ford Inc.
Fall River, MA
608 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 608 reviews
January 11, 2024
Everyone at Empire Ford was pleasant and knowledgeable. We've done business with them in the past and look forward to utilizing their on site offering for oil changes! We've done business with them in the past and look forward to utilizing their on site offering for oil changes! More
by Christine.downes155
Verified Customer
January 10, 2024
They were very helpful in getting the car I wanted. They did their best to make it happen. I'm very happy with my Volkswagen Tiguan. Thank you They did their best to make it happen. I'm very happy with my Volkswagen Tiguan. Thank you More
by HAGUIAR49
Employees Worked With
John Silva, John Silva
January 07, 2024
Quick, direct and easy to work with. Followed through with good communication and went the extra mile in delivering really good service. Followed through with good communication and went the extra mile in delivering really good service. More
by Eric K.
December 22, 2023
I really liked the seller's service! I would like to thank him for his commitment and dedication until the moment the vehicle was delivered. Thank you very much to the whole team I would like to thank him for his commitment and dedication until the moment the vehicle was delivered. Thank you very much to the whole team More
by wilsonstamford
Employees Worked With
John Silva, Thomas Duquette
December 17, 2023
Deja was very professional and courteous from start to finish! I enjoy my new Chevy Equinox! finish! I enjoy my new Chevy Equinox! More
by ridgwayfred
December 05, 2023
Went to Fall River Empire Ford and had Laysa; she was very nice and knew what she was talking about. Had a very good attitude the whole time, and was outgoing. Great Employee. very nice and knew what she was talking about. Had a very good attitude the whole time, and was outgoing. Great Employee. More
by joshsilvia8
Employees Worked With
Laysa, Laysa Coelho
December 03, 2023
It was a very good experience. Kevin and his crew made everything go smoothly and in a timely manner. I will recommend them to family and friends. Overall a very good experience. Kevin and his crew made everything go smoothly and in a timely manner. I will recommend them to family and friends. Overall a very good experience. More
by STEVESZYNAL
December 02, 2023
Great service and fast delivery for a special order. Will reccomend your dealer to my friends. Will reccomend your dealer to my friends. More
by attitudecheck69
Employees Worked With
November 24, 2023
Communication was awesome but rates where higher than locally and ordering was fast but not accurate locally and ordering was fast but not accurate More
by dgeary18
