Every Dealer Should Be Like This! - CarGuy2018
I came in for a service concern on my 2005 Escape. She has always been good to me and I knew the time was coming close with over 200,000 miles on her. I soon learned the bad news and the repair bill was going to be huge. Joe, one of the salesman there, heard of my concerns and offered to work out some numbers on a new or pre-owned vehicle. I told him I always buy new vehicles and he sat me down, took all of my information, and offered to show me different vehicles to see what fit me best. I really liked the new Escapes: packed with features, super comfortable to drive, and tons of interior room for what they call a "compact" SUV. We went on a test drive in the Titanium and the ride couldn't have been smoother. Quick acceleration and silky smooth on the highway. We got back to the dealer and I told him I was interested and wasn't expecting to get much out of my little Escape due to the age, mileage, and current estimated repair costs, but he told me he would get me as much money as he could all things considered. He then offered me a nice hot cup of coffee while his manager took a look at my car. He came back with a fair offer all things considered and I decided to go forward and buy the car. His manager (Kevin I believe), even came out to personally thank me for my business. We talked a little bit and he told me he's been there for a long time and seemed to truly enjoy what he does. In my experience in purchasing vehicles over the past 35 years, he was one of the friendliest and personable managers I have ever met. I then met Gary in Finance who made the paperwork very simple and transparent. He answered all my questions completely and honestly and was even kind enough to explain warranty provisions and optional extended contracts for complete piece of mind where I keep my vehicles so long. I was then greeted by Joe again who took over an hour and a half explaining EVERYTHING in the vehicle and even setting up my phone so I can start my car from it! I was amazed! Now coming from a 2005 and not having a clue what half of the features were was confusing enough, but Joe took the time to answer all of my questions and never got frustrated. He even invited me back to go over it again if I had any concerns! Overall the entire process was painless and straightforward. I never once got the impression I was being taken as I have felt at other places in the past with fast-talkers and poor service after the sale. This place truly cares about their customers and I will not hesitate to come back again (perhaps even sooner than last time) for all future vehicles and of course service! Thank you again!
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