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Empire Ford Inc.
Fall River, MA
851 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 851 reviews
August 30, 2026
The service manager said if they could not get to it on Wednesday afternoon they would get to first thing Monday morning and they did it was done by 9 o’clock. Wednesday afternoon they would get to first thing Monday morning and they did it was done by 9 o’clock. More
by RAPPING34
Verified Customer
August 29, 2026
Very happy with the service they got me right in and was finished very quickly I’m very happy with the service finished very quickly I’m very happy with the service More
by David brasells123
August 23, 2026
Wasn’t happy with the lack of communication at first. But once Brian Santos got involved that all changed for the better. 2 weeks later, the same exact part broke again. Still waiting for a return call But once Brian Santos got involved that all changed for the better. 2 weeks later, the same exact part broke again. Still waiting for a return call over a week later. Wrote a letter to manager…hopefully this gets a response before the AG consumer division gets involved. Buyer beware. It’s not hard to deliver on promises. It’s even easier to return calls. I’ll never shop here again. More
by gnails7@yahoo.com
Employees Worked With
August 16, 2026
We were very satisfied with our service and particularly Charlie who was helpful and patient. Charlie who was helpful and patient. More
by jeffreyotten51
Employees Worked With
August 12, 2026
We tell Robert what we want and Robert gets the right vehicle for us Robert has sold his three vehicles in the last two years vehicle for us Robert has sold his three vehicles in the last two years More
by jfsanna13
