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Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 621 reviews
March 19, 2023
Verified Customer
March 18, 2023
The dealership was very considerate about my wife and I traveling a long distance to do business with them. They offered us a good deal on our new truck and we are very pleased with it. traveling a long distance to do business with them. They offered us a good deal on our new truck and we are very pleased with it. More
by paullaflamme92659
March 16, 2023
Great dealership! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! More
by missiejtp
March 14, 2023
One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empire Ford from John and Kevin in the sales department, the service department ,parts department and finance department could not have been easier to work with, Professional knowledgeable, and will always answer your call day nights or weekends. One of the last old school dealership around today. I would recommend to anybody looking for a new or used vehicle to check out Empire Ford before buying anywhere else.5 Stars More
by tugboat49
Employees Worked With
Other Employees :
John Silva, Lauren Richards
March 04, 2023
What an awesome experience shopping for a new vehicle , a large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . More
by brianknight1968
March 03, 2023
From beginning to end I felt very comfortable dealing with the associates. They made my experience in buying my vehicle very comfortable. with the associates. They made my experience in buying my vehicle very comfortable. More
by Debra Santana
March 03, 2023
Left me stranded without a vehicle when I traded one I owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade in for 300$ after putting it down as a 1200 trade in and basically left me with nothing but a 300$ check and I have 4 babies . Horrible absolutely wouldn’t with this situation on anyone. Not even an apology was givin to me. Everyone turned a blind eye !!! More
by nicolegotit77
February 24, 2023
I bought a car from your place, and I’m very happy with it, the dealer was a great salesman and everything one was so polite. it, the dealer was a great salesman and everything one was so polite. More
by monteirorhonda
