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Empire Ford Inc.
Fall River, MA
608 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 608 reviews
October 13, 2023
Non-responsive, incomplete work, car not clean, smelly, paperwork never sent in a timely manner, poor telephone skills. paperwork never sent in a timely manner, poor telephone skills. More
by Mnb
Verified Customer
October 11, 2023
Marc was an awesome person to deal with. I’d readily recommend him to anyone I knew in serxj of a vehicle. I’d readily recommend him to anyone I knew in serxj of a vehicle. More
by mr_halfpint614
October 10, 2023
This has been my MOST disappointing purchase of any vehicle I have purchased in 57 years. At this point, there are still issues open and I’m hoping these get resolved ASAP. vehicle I have purchased in 57 years. At this point, there are still issues open and I’m hoping these get resolved ASAP. More
by fcperr
September 27, 2023
Empire Ford found the vehicle we were looking for. They were able to get the upfit package done in a timely fashion. When we arrived to pick up the van, there were some issues to deal with, but the They were able to get the upfit package done in a timely fashion. When we arrived to pick up the van, there were some issues to deal with, but the sales manager was very proactive in reaching out and it looks like everything will be taken care of. We appreciate the quick response. More
by VINEYARD
September 12, 2023
Expeditiously fixed my recall on my vehicle so I’m pleased with that. Thank you pleased with that. Thank you More
by DWILKIE63
Employees Worked With
August 31, 2023
Its ok little pushy the value of the car is around 15000. 00 you 5000. Profit. That ok. 00 you 5000. Profit. That ok. More
by antone.candido
Employees Worked With
August 18, 2023
Biggest problem is I’m having electrical problems and the service department wasn’t much help. Now I have to pay 150$ to have it towed there. And they didn’t give me inspection sticker I paid for. Went and g service department wasn’t much help. Now I have to pay 150$ to have it towed there. And they didn’t give me inspection sticker I paid for. Went and got it on my own More
by dan32839
Employees Worked With
August 16, 2023
Was a great experience until the finance person told me my credit was 602. In all three credit bureaus have me at 644 which is fair credit and shouldn’t have had to get a 19 percent rate. my credit was 602. In all three credit bureaus have me at 644 which is fair credit and shouldn’t have had to get a 19 percent rate. More
by dave2914
Employees Worked With
Justin Riordan
August 11, 2023
The team at Empire Ford were very accommodating to my requests prior to picking up my new vehicle. It was odd to me that I was not given a multi point inspection and I had to insist one be done prior to requests prior to picking up my new vehicle. It was odd to me that I was not given a multi point inspection and I had to insist one be done prior to closing the deal. Also, when I needed documents sent to my bank I was disappointed that I had to call more than 6 times to get a return phone call. More
by ffmattyk
Employees Worked With
