Elder Ford of Tampa - Service Center

The service department is clueless I've taken my car there for 15 years and they treat me like crap. I'm taking my car to another dealer for service from now on. there for 15 years and they treat me like crap. I'm taking my car to another dealer for service from now on. More

Awesome service advisor I've ever had, he is my go to guy for everything car repair wise.. for everything car repair wise.. More

Johany is very courteous and bends over backwards to make things right. Seems to always to appear cheerful. things right. Seems to always to appear cheerful. More

Attentive to my needs. Empathetic and knowledgeable; polite and courteous in interactions. Very professional and maintain good communication. Empathetic and knowledgeable; polite and courteous in interactions. Very professional and maintain good communication. More

Great service, they showed up when promised and completed work quickly. Very professional customer service. work quickly. Very professional customer service. More

Service could never figure out what was wrong with the vehicle. Communication was very poor. Very dissatisfied. My agency will no longer bring our fleet vehicles to Elder Ford for any service. vehicle. Communication was very poor. Very dissatisfied. My agency will no longer bring our fleet vehicles to Elder Ford for any service. More

WOW- CUSTOMER SERVICE 5 Starts- The customer service that I received was outstanding!! They are always quick to respond and always very friendly and outgoing!! that I received was outstanding!! They are always quick to respond and always very friendly and outgoing!! More

Buyer beware on any warranty offer by Elder Ford. I recently purchased a used 2021 Atlas with 21k miles. Elder Ford offered a Ford Blue Certified Warranty with comprehensive coverage on anything for I recently purchased a used 2021 Atlas with 21k miles. Elder Ford offered a Ford Blue Certified Warranty with comprehensive coverage on anything for the first 30 days. After about a week I noticed the brakes were very squeaky when they were cold. The car was garage kept and it had nothing to do with morning moisture. After 4 visits they would not do the right thing and replace the pads/rotors on a $30k SUV. 1st service appointment they didn’t take my wife serious and said she was riding her brakes too much (degrading and not accurate). 2nd service visit I took the car in and the technician recommended replacing the rotors and pads. The Elder Ford Warranty department said we had to add anti squeak compound and scuffed up the brake pads. This was done and the noise went away only for 1 week. 3rd visit was on a Saturday and they couldn’t work on it since the warranty department wasn’t in. 4th visit since parts are not out of spec they wouldn’t do anything else except scuff the pads more. This experience has shown me that Elder Ford does not back up their warranty. I will definitely spread this message to my thousands of social media followers and my auto blog. I hope I can spare someone wasting their time like I did with Elder Ford. There are many dealership in Tampa (especially Ford) many better options to choose from. More

My first visit with the Service Department was a great experience. I will use Elder Ford for future vehicle service. experience. I will use Elder Ford for future vehicle service. More

Great customer service from the whole entire staff and follow up with you through the process follow up with you through the process More