Back

Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,474 Reviews

3,474 Reviews of Elder Ford of Tampa - Service Center

Sort by
October 02, 2024

I've been bringing my 2007 ford escape for routine maintenance since I purchased the vehicle in '07. Elder ford has kept my vehicle running great for over 17 years! More

by MDVAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

October 02, 2024

I am from Sarasota! Was not happy with the way the dealers in Sarasota treated me . Called Elder Ford of Tampa told them what I was looking for & what I could afford tha More

by exline5
Recommend Dealer
Yes
Employees Worked With
Cesar Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Elder Ford of Tampa responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 02, 2024

Nicole was responsive and kept everything straightforward and easy. There was no pressure to do more than I wanted. But I was fully informed on the condition of my vehicle. More

by SDKIMBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Elder Ford of Tampa responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2024

They took care of me in a professional and timely manner when i did not have an appt but had a flat tire. I appreciate the service that day and they met my needs. More

by rnsaw315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in Quicklane Service Department
Oct 05, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave a review for us at Elder Ford of Tampa. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

I’ve purchased a few vehicles from ELDER FORD and I have satisfied with the cars and the complete service. They make sure my vehicle is serviced and always in tip top shape. I can’t wait for the trucks be m More

by Happy Vehicle Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER STOCKTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Elder Ford of Tampa responded

Hi, we appreciate your feedback of our staff's outstanding service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 02, 2024

State vehicles are always service in somewhat of a timely manner. The customer service is A++ AWESOME that I receive from Arecio Canton. He is patient & willing to accommodate my needs as well as making sure More

by nina.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arecio Canton, Eddie in valet
Oct 05, 2024 -

Elder Ford of Tampa responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Elder Ford of Tampa for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 01, 2024

My car has been at Elder Ford for over a week now. It is in for the 3rd time for the same issue. They can’t figure out what is wrong with my passenger side window. There is NO communication. If I don’ More

by Cparker64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

September 29, 2024

Excelente servicio, quede muy contento con el trato al cliente , lo recomendaría a mis amigos. More

by csaldana61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Oct 02, 2024 -

Elder Ford of Tampa responded

Hola, ¡gracias por tomarse el tiempo de dejarnos su respuesta sobre el excelente servicio al cliente de nuestro personal! ¡Muchas gracias por ser uno de nuestros valiosos huéspedes y esperamos su próxima visita!

September 29, 2024

Dan was amazing and went above and beyond for my repair! The repair and warranty work was completed very quick and I appreciate all the communication along the way. Thank you! More

by Christina B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Elder Ford of Tampa responded

Hello Christina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to choose Elder Ford of Tampa for all your vehicle needs! Take care!

September 29, 2024

Have been waiting four weeks for the service manager to get back with me about a part for my vehicle. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Billet is the service manager’s name. He answers my texts But does not do anything.
Oct 02, 2024 -

Elder Ford of Tampa responded

Hi Ken, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

...
32
...