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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,473 Reviews

3,473 Reviews of Elder Ford of Tampa - Service Center

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October 23, 2024

They don’t have a clue on what they are doing. The years 2 and a half years I owned my brand newly purchased Platinum F150 it was in the shop 1 year of the time. Always something whether it was pa More

by Glad I Sold That Lemon
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dan Beavers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

Went in for last minute repair and will not be going back. 2 stars for ability to take walk ins and desk staff were nice people. I asked for a tire alignment as my car has been shaking at high speeds. T More

by Derbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi Derbri, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 22, 2024

Issues for which I brought the 2013 Ford flex in were only partially fixed. Low oil pressure light still comes on intermittently on the dashboard More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi Carlos, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you. Dan Sills General Manager Elder Ford of Tampa

October 22, 2024

The dealer had the vehicle for two weeks to do a tune up and change an evaporator valve More

by BARNETT.MCKENZIE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
River Hall
Oct 26, 2024 -

Elder Ford of Tampa responded

Hi Barnett, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Dan Sills General Manager Elder Ford of Tampa Thank you,

October 21, 2024

Johany has been my service rep for years and he is the best. He really goes out of his way to make the visit very easy and he always stays in communication in the status of the repairs. More

by PRYAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, thanks for your praise and kind comments about our team. If there is anything else we can do to assist you, please let us know! Take care!

October 21, 2024

This dealership has great customer service and is willing to work with you so that you are able to get your new car. Everyone was nice and helped me from the minute I entered the dealership until I left. I b More

by magerena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jude
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi Magerena, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 21, 2024

Awesome service, very courteous and helpful and do the job fast and the right way. Thanks More

by hector.orsini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

October 20, 2024

Every time I take my truck to this dealership, something goes wrong. Truck is still death wobbling it’s going to kill someone !!!! You didn’t rotate the tires either More

by RSDORADO25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

October 20, 2024

Quick change service advisor very knowledgeable and customer service was excellent. Finished job faster than expected. More

by DAVEGREIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2024

They were fast and efficient and explained everything to me where I could understand. They did not try and pressure me to get extra services like some dealerships do. More

by Roxanne Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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