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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,473 Reviews

3,473 Reviews of Elder Ford of Tampa - Service Center

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October 24, 2024

I recently had the pleasure of working with Mr. Ej, Ms. Leslie, and Mr. Darroll at the collision department of Elder Ford, and their service was outstanding. From start to finish, their communicati More

by QTHOMPSON83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. EJ miss Leslie Mr. Darroll over at collision department
Oct 25, 2024 -

Elder Ford of Tampa responded

Hello, we're happy you found our staff to be supportive during your experience here at Elder Ford of Tampa. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 23, 2024

They did not remove service maintenance symbol on my car. They just said they cant do it. More

by TSRINIVASKARTHIk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Scott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

Bring your car here and you’ll almost assuredly be in for a multi day stay or be in a rental. More

by jeff.r.pereira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eli Osorio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gino
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

I brought my car in. I didn't have an appointment because it was something that happened that morning on the road. More

by knightsbaseball22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember anyone I talked to. That's how bad the customer service was
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

Absolutely awesome! Dan Beavers is great! Been coming to Elder since it was Ernie Haire! Great people! More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi Raul, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

October 23, 2024

Very professional Explained in detail what was going on with the car• what I liked the most is that he explained what maintenance work my car needed for the next visit. Thank you More

by ANADOMINIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

October 23, 2024

Great service, great communication and they do great work. I have been very pleased with them in all facets More

by ANTHONYMARTINO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2024

Dealership is average don't like the texting I rather a call and I think the parts room needs to be upgraded to show the different parts and accessories for sale could use more communication overall. More

by damonsmith6411.ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

This dealership is the best i have experienced in the Tampa Market in the 7 years i have lived here. good communication friendly atmosphere and really treats you like family. My whole family has their ve More

by ARNEABRAHAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Sills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

October 23, 2024

Very crear service and profesional team. My car took less than expectore to be fixed More

by Carlosfelipefrometa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we appreciate your feedback! Safe travels!

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