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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,455 Reviews

3,455 Reviews of Elder Ford of Tampa - Service Center

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April 28, 2025

The representatives provide prompt service, and keep you informed. The representatives provide prompt service, and keep you informed of your vehicles status and your options. More

by Djpc65
Recommend Dealer
Yes
April 28, 2025

Excelente service. Fantastic Quick and easy to have the car back. Valet service is fantastic. More

by Jva1
Recommend Dealer
Yes
April 28, 2025

Matt was very helpful with the paperwork handoff and things at the dealership. It took Brandon a while to find me the information needed to purchase the vehicle when I called. More

by notnoah
Recommend Dealer
Yes
Employees Worked With
Brandon and Matt
April 27, 2025

Johany did his usual outstanding job. He is a pleasure to work with and one of the reason we had all four of our Fords service there and have for years you have a very unique and outstand More

by pgreen1952
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johany Trespalacios
April 27, 2025

Great customer service Always a pleasurable experience at elder Ford Tampa Very knowledgeable staff Excellent More

by FITNESSPLUS07
Recommend Dealer
Yes
Employees Worked With
J palacio
April 27, 2025

Quick Service was great timely, very professional with Michael. He explained everything that I need done for services and also informed me of my points that I had left over to cover charge. I came out sat More

by dmccalla64
Recommend Dealer
Yes
Employees Worked With
Michael Tafur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Tafur
April 27, 2025

Not good in recall repair. Been waiting over 6 mths for a repair. Bad bad More

by R.gaudin
Recommend Dealer
No
Employees Worked With
Arecio Canton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arecio Canton
April 26, 2025

Great communication and timeliness, white glove service Went above and beyond service expectations with free Uber ride More

by jearp86
Recommend Dealer
Yes
Employees Worked With
Daniel Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Arias
Apr 28, 2025 -

Elder Ford of Tampa responded

Hello, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

April 25, 2025

Was told the oil change take an hour took over 2 hours. No one discussed any issues with vehicle but found out in a video sent way after, my coolant was empty. Very upset with service. More

by JHEIL31
Recommend Dealer
No
Apr 28, 2025 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

April 23, 2025

Elder Ford of Tampa great service great people quick to serve all your needs and very helpful for the questions you might have they get your car in and out in a great timely effort so if you need great ser More

by newguysanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Weicherding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Apr 27, 2025 -

Elder Ford of Tampa responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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