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Eddie Tourelle's Northpark Nissan

Covington, LA

4.7
514 Reviews

955 North Highway 190

Covington, LA

70433

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514 Reviews of Eddie Tourelle's Northpark Nissan

August 24, 2024

Awesome customer service, fast and friendly! I would recommend these guys for service, thank you. More

by TCOULON1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walt Ladner, Joshua Sheridan
Aug 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you for taking a moment to share with us here! We appreciate the opportunity to serve you.

August 23, 2024

Came there with a problem with my vehicle and left with the same problem Had plans to trade it there but those plans are history now More

by noemail_5641935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Zoller
Aug 23, 2024 -

Eddie Tourelle's Northpark Nissan responded

We take your satisfaction seriously. Please reach out to us with more information so we can better address your situation: call (985) 893-0079 and ask for Service Manager Steve Jackson.

August 23, 2024

They never inspected my vehicle, the Svcs manger and his best friend just wanted to replace the part on my car. I had to go to south shore to get it repaired. Your guys wanted to charge me over $650 dollars More

by FRANK2329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services manager never again , David Zoller
Aug 30, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, please accept our apology for this experience. The goal of all our people at Northpark Nissan is to exceed your expectations at every opportunity. Our advisor misinterpreted your vehicle's issue as the intelligent cruise control sensor when it was actually the grill shutters you were here to address. The grill shutters on your vehicle were aftermarket and when we tested it we could not get any response. Turns out the system wasn't plugged in to the vehicle at the time they were installed. We needed to do more diligence on this and accept responsibility for misdiagnosis. No charge for our time was billed. Our team really does value you and your business. It is our hope that we can continue our relationship despite this instance.

August 22, 2024

This dealership gets all of your needs met in one stop. I’m very glad I chose them to do business. More

by christiecarral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley, David Zoller, Deshaun Bankston, Joshua Sheridan, Jaime Snyder
Aug 23, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you! We truly love serving our customers with our best. We appreciate the opportunity to serve you too!

August 22, 2024

I love the service department. David n Jamie are great. Ii have purchased numerous vehicles there. Ken B. Is my sales guy. Hes great. However i was recently totally offended when More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walt Ladner, David Zoller, Joshua Sheridan, Jaime Snyder
Aug 23, 2024 -

Eddie Tourelle's Northpark Nissan responded

We absolutely apologize for not totally exceeding your expectations with your vehicle appraisal. Our entire team values you as a longtime loyal member of our Northpark family. We want you to know we will work to earn your business again this year. Please reach out to Ken so we can schedule a true bumper-to-bumper appraisal for your Titan. It's a great vehicle we truly need on our preowned lot and you deserve every penny for it.

August 21, 2024

I have dealt with Josh, Jaime and David getting my vehicle serviced. They have always been excellent at making sure I was well informed and taken care of. They are an excellent crew and always a pleas More

by JRSHOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller, Joshua Sheridan, Jaime Snyder
Aug 21, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you for taking a moment to share your experience with our people at Northpark Nissan. We greatly appreciate you choosing us!

August 21, 2024

Although I appreciate Mr Ken, the dealership needs to understand a custers needs such as a low monthly note. Don't push anyone to purchase a car they can't afford. More

by patty1pate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Bordelon
Aug 22, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you for your feedback. It's important to us that we always deliver on our promise of an exceptional experience in every possible way. We will continue to work to improve our processes and ensure that promise is executed consistently.

August 21, 2024

Northshore nissian has been doing a fine job with helping me keep my 2016 pathfinder in healthy condition. The service team is amazing More

by LIVINGNOW143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller, Joshua Sheridan, Jaime Snyder
Aug 22, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you for choosing our team time and again for so many years. We appreciate the opportunity to serve you with our best.

August 19, 2024

Had a wonderful experience with Christian! We left very happy with our 2024 Nissan Kicks! Thank you to everyone there!!! More

by JAZZHAPPI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley, Deshaun Bankston, Craig Pesses, Christian Weidie
Aug 20, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for taking a moment to share your experience here. Welcome to our Northpark family!

August 19, 2024

Northpark Nissan is a great friendly place with friendly people working for them. I recommend them to everyone. They went beyond helping me with my car problem. Will keep them handling all my car needs. More

by CKEATING2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller
Aug 20, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for choosing our team at Northpark Nissan. We truly care about you and your vehicle.

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