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Eddie Tourelle's Northpark Nissan

Covington, LA

4.7
511 Reviews

955 North Highway 190

Covington, LA

70433

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511 Reviews of Eddie Tourelle's Northpark Nissan

August 28, 2024

Had a great experience! Brought my car in and they diagnosed the problem in 5 minutes and had it repaired by 10:30 the next morning. More

by JODYTHOMAS526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley, David Zoller, Jaime Snyder
Aug 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Excellent! Thank you for allowing our team the opportunity to serve you with our best. We appreciate you!

August 28, 2024

My service was absolutely amazing! I was treated with care and Deshaun made sure I was satisfied with my purchase. More

by Dlexis Lee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley, Deshaun Bankston, Craig Lawson, Allen Jube
Aug 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for taking a moment to rate your experience here. We greatly appreciate the opportunity to serve you and welcome you to our Northpark family!

August 28, 2024

Typical dealership. Not good or bad. They are trying to get the best deal for themselves. Nothing against heavy Terrell, but I was about to drive to Baton Rouge to get t More

by chefb504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley, David Zoller, Aidan Wide, Craig Pesses
Aug 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

We appreciate your feedback and your choosing Northpark Nissan! Thank you!

August 27, 2024

Joshua Sheridan always gives great service when we bring our vehicles in for service. Jamiee and David are also great too: Mr. Jackson has a great staff More

by whare1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Bordelon, Steve Jackson, Kevin Kelley, David Zoller, Chris Thomas, Joshua Sheridan, Jaime Snyder
Aug 27, 2024 -

whare1 responded

Joshua Sheridan always gives great service when we bring our vehicles in for service. Jamiee and David are also great too: Mr. Jackson has a great staff

Aug 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Our team really is the best in the business. Thank you for choosing Northpark Nissan!

August 26, 2024

Dealership overall was very accommodating. They have very competitive pricing on Nissans, and a huge supply of cars.. More

by roscoeharris
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ken Bordelon, Deshaun Bankston, Jay Caudle
Aug 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you! We work diligently to provide the best overall experience during your shopping. Welcome to our Northpark family!

August 26, 2024

Joshua was very professional and polite! He took care of my car and was very knowledgeable and kept me informed about the time! More

by DTORGERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
Aug 27, 2024 -

Eddie Tourelle's Northpark Nissan responded

Outstanding! Thank you for the shoutout to our teammate. We truly appreciate the opportunity to serve you!

August 25, 2024

I love it getting my oil changed to what ever works I need done and also the best service manager. Steve Jackson More

by SILVANSYLVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
Aug 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for choosing our team here at Northpark Nissan! We enjoy every opportunity to serve you with our best.

August 24, 2024

Awesome customer service, fast and friendly! I would recommend these guys for service, thank you. More

by TCOULON1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walt Ladner, Joshua Sheridan
Aug 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you for taking a moment to share with us here! We appreciate the opportunity to serve you.

August 23, 2024

Came there with a problem with my vehicle and left with the same problem Had plans to trade it there but those plans are history now More

by noemail_5641935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Zoller
Aug 23, 2024 -

Eddie Tourelle's Northpark Nissan responded

We take your satisfaction seriously. Please reach out to us with more information so we can better address your situation: call (985) 893-0079 and ask for Service Manager Steve Jackson.

August 23, 2024

They never inspected my vehicle, the Svcs manger and his best friend just wanted to replace the part on my car. I had to go to south shore to get it repaired. Your guys wanted to charge me over $650 dollars More

by FRANK2329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services manager never again , David Zoller
Aug 30, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, please accept our apology for this experience. The goal of all our people at Northpark Nissan is to exceed your expectations at every opportunity. Our advisor misinterpreted your vehicle's issue as the intelligent cruise control sensor when it was actually the grill shutters you were here to address. The grill shutters on your vehicle were aftermarket and when we tested it we could not get any response. Turns out the system wasn't plugged in to the vehicle at the time they were installed. We needed to do more diligence on this and accept responsibility for misdiagnosis. No charge for our time was billed. Our team really does value you and your business. It is our hope that we can continue our relationship despite this instance.

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