Eddie Tourelle's Northpark Nissan

Nissan sold me a lemon and refuses to work with me on resolving the issues. I would never buy from them again. Ever! I was told they received the new part for my car that I needed, then after having some resolving the issues. I would never buy from them again. Ever! I was told they received the new part for my car that I needed, then after having some more issues with my car a GM spoke with me and decided to give me a recap of what had happened. While going over everything that was wrong he tried to make it seem like they were catering to me because I was moving to Tennessee in just a couple weeks, he spilled the information that they took the part that was needed for my car off of a different car in the lot since the part I needed wasn’t going to be in until September. Then had to wait for “Nissan to write a program so they could program the new part to my car”. They had my car ready in just the nick of time for me to move, how convenient for me. Two weeks after I had moved my engine light came on and I then had to bring my car into the shop once again. Have yet to hear an update on them repairing my car or trading in my car for another one provided by the manufacturer. More

Made an appointment to see an advertised used car on the lot. One hour later arrived to see it and had to wait in the lobby for the guy I had the appointment with for about 15 minutes. He appeared, turned lot. One hour later arrived to see it and had to wait in the lobby for the guy I had the appointment with for about 15 minutes. He appeared, turned me over to another guy, who informed the car had just been sold, "But can I help you find another car?" NO. Bad business practice to have people drive in after making an appointment to see a car, have to wait in lobby with most of staff unmasked for 15 minutes to learn this news. More

Tonie is awesome! Tonie is absolutely awesome. She is not one to try and manipulate you into a deal. Very trustworthy and would recommend her to anyone who is wanting a Tonie is absolutely awesome. She is not one to try and manipulate you into a deal. Very trustworthy and would recommend her to anyone who is wanting a car! More

Not the service I received in 2009! I bought an Altima in 2009 and received fabulous service while negotiating and with service thereafter. I went back to buy another Certified Pre Owne I bought an Altima in 2009 and received fabulous service while negotiating and with service thereafter. I went back to buy another Certified Pre Owned and had to go through four sales people, one of whom tried to give me a financing lesson. Very discouraging. But Oscar tried very hard to lock in the sale. Brought the car home and called about a ding in the windshield that I thought was a water droplet. "its been treated, was the response. Four days later, I noticed interior damage to the trunk door and pointed it out to Oscar and a service rep when I brought it in to get my second key made. There were no paint marks on the bumper, there was no debris from the broken plastic - it had passed the certified preowner test, but this damage was clearly there prior to my sale. It was determined the fault was mine - in seven days, I had driven about 100 miles, knew exactly where the car had been and knew for a definite fact, no one hit that Rogue. But nothing was offered to me; they were not fixing it; they were not giving me any return compensation, nothing. Now, because of this poor customer service, my sister and husband are going to buy their Juke with someone else and I will not buy my next Nissan product from you or will I even recommend your dealership. This is not the treatment I received in 2009. My $21K check was good; my Rogue was not! More

Great Customer Service! Calob and Preston made my experience at Northpark easy. I would definitely recommend going to Northpark and asking for them. Thank you Calob and Prest Calob and Preston made my experience at Northpark easy. I would definitely recommend going to Northpark and asking for them. Thank you Calob and Preston! More

Amazing Archie and the finance team went above and beyond to help me and walk me through this process. They did everything above and beyond any other dealersh Archie and the finance team went above and beyond to help me and walk me through this process. They did everything above and beyond any other dealership I have ever dealt with!! More

Wonderful Experience! Chris was our Salesperson. He was very patient, informative and simply pleasant from beginning to end.. Everyone we encounted was wonderful. I have al Chris was our Salesperson. He was very patient, informative and simply pleasant from beginning to end.. Everyone we encounted was wonderful. I have always found purchasing a car to be stressful. My experience this time was very easy . More

Bought four cars from them last year. Cheri was great. Mike finished the deal of my last 2 buys. I have 2 lights that need replaced before 28k miles. Should be covered. Front dinner is ok Cheri was great. Mike finished the deal of my last 2 buys. I have 2 lights that need replaced before 28k miles. Should be covered. Front dinner is ok. Time will tell. More

Second experience as good as the first! This dealership consistently goes above and beyond for the customer. This is our second purchase from Northpark and our expectations were exceeded bot This dealership consistently goes above and beyond for the customer. This is our second purchase from Northpark and our expectations were exceeded both times. Chris is an exceptional salesman that is very knowledgeable, personable, and professional. He has a true talent for listening to the individual needs of each customer and recongizing which options will best suite them. Matt truely does make the Northpark experience by ensuring the customer feels valued and by making the customer’s satisfaction a priority. I highly recommend this dealership, and specifically Chris as a salesman as he will not disappoint! I could not be more pleased with my purchase and the way that I was treated from start to finish. I never once felt as if I was being manipulated. Buying my vehicle was a very stress-free process and I refuse to purchase my next vehicle from anywhere other than Northpark. More

Love My New Rogue This is the third vehicle I've purchased from Northpark Nissan. While I've had good experiences at the dealership for the most part, I'd be lying if This is the third vehicle I've purchased from Northpark Nissan. While I've had good experiences at the dealership for the most part, I'd be lying if I didn't say shopping there is somewhat out of convenience. I did not buy my last vehicle at Northpark because during my visit there I was uncomfortable with the pressure being applied by the salesman. However, this time was a totally different experience. I enjoyed working with Chris Thomas. He is very personable guy, seems very genuine, and went above and beyond in helping me get the vehicle I wanted. I totally recommend him to anyone who plans to shop at Northpark Nissan. More