Ed Napleton Acura

This is my amazing tirp in Napleton!Wade is profession! Thank you for Wade helping me to choose a car that is fit for me! And the price is good! He is a professional man! Thank you for Wade helping me to choose a car that is fit for me! And the price is good! He is a professional man! More

Great experience Working with Wilson was a nice easy experience. He was very knowledgeable about the vehicle and explained everything thoroughly during the sale and le Working with Wilson was a nice easy experience. He was very knowledgeable about the vehicle and explained everything thoroughly during the sale and learning the vehicle options. More

This is a very nice looking dealership and very unfortunate Hi, I'm Mona Harper I was in your establishment on Saturday October 20, 2018. My appt was for that Friday could make it. Spoke to a person name Bob b Hi, I'm Mona Harper I was in your establishment on Saturday October 20, 2018. My appt was for that Friday could make it. Spoke to a person name Bob by text in which he was very nice and convincing. I received a copy of flyer in the mail. So now I'm really convince that this a great dealership. Im fully discharge from my BK and they are willing to help me. This was a totally misleading and a waste of time. My sale rep was Adam I never saw a vehicle of any kind. Them he tells me I need a consigner still haven't saw a vehicle. So I gave him a cosigner anyway . not really thinking. He walks away and come back and see me with my daughter and ask her to co-sign on what. Air now we leaves and get a call 10 minutes later. So I respond by text when I get home. Asking Bob to take the inquiry off my credit and I summarize what happened. He gives me a very lame answer saying there things on my credit after the BK. Like really guy. Adam tells me to come up with $3000 All cash I'm like for what Air again. Never seen a vehicle again. Now Bob telling me he's working with the finance company by email and how much can I come up with. So now I'm playing his game I said a $1000. Conversation ended. Never heard anything from him. So on Wednesday my mom receives a call regarding our experience. My mother was my cosigner never was at the dealership. None of be this was call for, I really disappointed I came out there to try and get vehicle all I got was a old fashion dealership hustle. I would really appreciate if someone tell me what that was all about. I quit sure Napleton is not this kind of dealership and there reputation be holds very high standards. But I guess I just look like this she's the right one hustle her out of her money. Even with her receiving a card from us with down payment assistance and saying no U-R accepted. Really not understanding. Just want to make sure before I Blog this to the Social Media world. Oh how niceI guess Bob be is a stage name also why I'm really glad I have this on paper. Sincerely Mona Harper More

Choose Wilson I enjoyed my visit to Napleton. Very kid friendly during a lengthy process. Wilson gets the job done. I would rerun for future purchases. That’s all I enjoyed my visit to Napleton. Very kid friendly during a lengthy process. Wilson gets the job done. I would rerun for future purchases. That’s all More

Great experience and friendly service Wilson did a great job to demonstrate and show me different features around the car. He explained functionalites super clear during our test drive. We Wilson did a great job to demonstrate and show me different features around the car. He explained functionalites super clear during our test drive. We went to the lot a couple of times even during the season's first snow. Although it was cold outside but we feel very warm in our hearts. I will definitely recommend Wilson to my friends. More

Poor customer service. Donot buy car from this dealership. Bought used Acura certified pre-owned MDX 2016. Car was shipped to my address. Car came with one smart key. Called 15 times for second key and they Bought used Acura certified pre-owned MDX 2016. Car was shipped to my address. Car came with one smart key. Called 15 times for second key and they never call you back because car is sold. Spoke with Finance manager and he is saying pay 1/2 for second key. This is dealer demo vechile and should have other key but they don't want to look for it. No courtesy to call customer back. I paid 35K and they are arguing with me. I paid $550 for shipping car from illionois to memphis. I have all the paperwork to show if anyone in this dealership care. I will call again and record the conversion so that i can show you as a proof as how they are treating once the car is sold. They were responding fast before car was sold. I will log complain with better business burea and Accura corporation. I would never do anything to my customer the way they treat us. Bob Wesott is the guy. After talking to him i am not buying another car for my wife. I love my acura only issue is they are not giving me second key. More

great customer service The staff here made it very easy for me to drive away in the vehicle of my choice with little hassle, and within a reasonable time at the dealership. The staff here made it very easy for me to drive away in the vehicle of my choice with little hassle, and within a reasonable time at the dealership. I worked with salesperson Wilson Quinones who provided excellent customer service. Rick in finance was very knowledgeable and quick. The manager was customer friendly and runs a nice dealership that is professional, clean, and provides plentiful snacks while you wait. More

AMAZING I had been looking around for months trying to find a good deal on the new 2019 RDX. I had talked to Kristen early in my search and she reached out to I had been looking around for months trying to find a good deal on the new 2019 RDX. I had talked to Kristen early in my search and she reached out to me to let me know that Napelton was running a great program! I went in and within minutes negotiated the price I wanted to pay. Kristen and Connor were AMAZING people to work with everything went so smoothly I couldn’t believe it. If your looking for an honest place to purchase a car Napelton is the place to go....ask for Kristen and Connor!!! More

It was worth the drive. Staff was friendly, very helpful. I used the Costco Program to buy this car. Although I live in the city, it directed me to Ed Nableton in Elmhurst. It was definitely worth the drive. I used the Costco Program to buy this car. Although I live in the city, it directed me to Ed Nableton in Elmhurst. It was definitely worth the drive. The staff was very friendly and helpful. They had a great selection and were very accommodating More

Highly recommended Wade and Conno were really great to work with. My wife and I went to many other dealerships and mainly decided on Napleton Acura due to Wade and Conno Wade and Conno were really great to work with. My wife and I went to many other dealerships and mainly decided on Napleton Acura due to Wade and Connor. They were knowledgeable, personable, not pushy and fair. We purchased a 2019 RDX and couldn’t be happier. Thanks, Wade and Connor. More