Hitko Kadric

I contacted Marta Niles “ customer relations manager” via email on July 1 telling her my concerns and she responded on July 2 stating she shared my email with the service Director to follow up with my concer email on July 1 telling her my concerns and she responded on July 2 stating she shared my email with the service Director to follow up with my concerns. I also forwarded these emails to. Hitko Kadric. I received no follow up from anyone and emailed Marta again on July 2 , July 4 and July 6 with no response. How do you call this “customer relations”!!! also spoke directly with Eduardo Rodriguez who is the CX director of corporate in Oak Brook on July 2 stating he will get back to me also again no follow up. I also left another voicemail with him with no response. More

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The worst dealer I ever tried to buy a vehicle from, This is a Acura dealer, but it building look like it never been renovated, the salesman dresses and conducts themself like they work for a buy here pay he is a Acura dealer, but it building look like it never been renovated, the salesman dresses and conducts themself like they work for a buy here pay here. I called ahead 3 to 4 times to come buy a Acura Certified 2025 TLX, I was assured over the phone that the price was 42500 plus a 350 doc fee and taxes, and that they would accept my CHASE APPROVED LOAN. I drove 3.5 hours from Indiana to buy this car, When I got there nobody knew I was coming, ( but I had a reservation) . The car was not even in the lot, but in another lot, I had to drive with the salesman to get it, but the lots doors were locked, after they sent someone else to get it and brough it back, I checked the car, the miles were 550 not the 152 advertised(not big deal), I notices the windows were tinted, ( not shown on the pics). As soon I sat down the salesman hand me a QR code to fill an application, I told about my chase approval, to which he replied I still needed to fill the application, from here on the conversation turned tense, he came back really quick claiming they could not find it, I told him there was two pages, came back and added the last 4 of our socials, in the mean time he brought the invoice for the car, to which they added a $2500 for a paint protection, $499 for wheel locks and $399 for the window tint. Then came back insisting that I needed to reapplied to find the application, when I refuse the finance manager came out all angry and mean, raising his voice claiming he needed me to do that for him to do his job, and I did not like I could just leave. I told to just do it my name then. In the mean time we started discussing the excessive add on, The salesman argued that the wheel lock were already installed, and they were labor to installs them, even though Acura sell those for $75 as an accessory, after arguing back and forth he concluded that because they selling the car so low, I had to get screw with those adds, I offered to refuse the paint protection and either the $500 wheel nuts or the $399. He went and came and said NO they all had to stay. I had to drive back to indiana with my $10000 for down payment. Just One way to described these people HUTLERS More

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DO NOT PURCHASE FROM HERE if u want to be ripped off. Finance person named Kiki tacked on $4k worth of warranty that i didnt agree on and tried to play it off like it was a misunderstanding. Not even an Finance person named Kiki tacked on $4k worth of warranty that i didnt agree on and tried to play it off like it was a misunderstanding. Not even an apology ftom her either. She kept insisting on my monthly budget and how she can lower it for me, even extending my loan term. Luckily i questioned her breakdown and thats when i saw the addtl $4k(6yr warranty) charge(i only agreed to 2yr warranty for $1.2k. Vehicle also had a side mirror that needed replacement that they agreed on. The day my pregnant wife took in vehicle they told her it will take 2hrs, 2 hrs later they say itll be 4hrs, 4hrs later they said they cant finish it. They couldve at least given her a loaner at 2hrs. When they finally gave her a loaner, it was the smallest Kia u can imagine. The MDX i bought also had a scratch on bumper that they promised theyd touch up. They had my mdx for 2 days and when my wife picked it up, the scratch wasnt even touched up. No full tank, tires unevenly inflated, no car wash. Only good thing about this dealer is Wade, the sales guy we dealt with. Very pleasant and transparent guy. Other than that, this place is horrible More

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Don‘t waist your time. TLDR They are not upfront and if the car is cheaper here it’s probably because there’s something wrong with it. CHECK EVERYTHING before buying. TLDR They are not upfront and if the car is cheaper here it’s probably because there’s something wrong with it. CHECK EVERYTHING before buying. They won’t give you an Out The Door Price or even work with you to find you a deal. We went to test drive a 2024 RDX, sales staff greeted us pretty good, got in the car started driving and for some miracle I turn on the music and there was a loud popping on the speakers. The sales person and trainee are speechless when I ask what that is. We finish the test drive and no word from either on what they would do to assure us to buy the car, not that there would have been anything they can say. Afterwards they try to push a more expensive, 2025 model with no discounts or anything to make up for waisting our time for going to see a car they clearly knew had issues, the speaker popping was just the tip of the iceberg btw. no manager came up to apologize or even try to explain or ANYTHING. No wonder the place was empty. Needless to say we did not buy anything there. About a day later a manager calls and asked why we did not get the car and I mentioned what happened. He offered no apology or anything. Just wanted to know if the other place gave us a “better deal” and hung up. Yea they gave us a better deal AND a car that’s not broken. The best part was that we saw a review THAT SAME MORNING of someone who went through the same thing. We drove to another dealer and purchased an RDX. More

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I purchased my 2023 Acura MDX from Slavey Kukov at Napleton Acura Elmhurst. I truly want to give this place a five star review.! Because the customer service was magnificent. Slavey was very professi Napleton Acura Elmhurst. I truly want to give this place a five star review.! Because the customer service was magnificent. Slavey was very professional, knowledgeable, answered all of my questions, and made my experience unforgettable. Thank you once again. I would recommend this place to Everyone ! More

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Slavik is a great manager very polite and got a lot of knowledge I would recommend anyone to go see Slavik yo make car buying experience the best knowledge I would recommend anyone to go see Slavik yo make car buying experience the best More

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Wilson was a great help he helped me get out of a bad deal with CarMax Acura was very good to me there service was great all around satisfaction. deal with CarMax Acura was very good to me there service was great all around satisfaction. More

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Great service! Had a great experience at this dealership. Good prices. Ask Tyler Santagata,he was very knowledgeable. Had a great experience at this dealership. Good prices. Ask Tyler Santagata,he was very knowledgeable. More

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Came in today just looking but wilson is good at his job showed me the new 2023 Acura integra i had to get it he got me a good deal showed me the new 2023 Acura integra i had to get it he got me a good deal More

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Always purchase and receive great service at this dealership. From the welcoming sales staff to the managers and finance department. Everyone was willing and eager to go the extra step to make me fe dealership. From the welcoming sales staff to the managers and finance department. Everyone was willing and eager to go the extra step to make me feel at home which is the reason why I always come back. Thanks again More

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