Ed Napleton Acura

Customer service Walked into this dealership just to browse around and was approached by Mr Wilson Quinones. He was very helpful and knowledgeable of the cars you hav Walked into this dealership just to browse around and was approached by Mr Wilson Quinones. He was very helpful and knowledgeable of the cars you have in your store. Thank you so much Mr Quinones for the time you spent with me! More

Great dealer " Malo" Great dealer love the cars, thanks Wilson Quinones for helping me out for picking out the right car that fits me and my personality your the best. Great dealer love the cars, thanks Wilson Quinones for helping me out for picking out the right car that fits me and my personality your the best. More

Bad dealership Set appointment with Erik Briskey. We exchange couple of emails. Set up appointment for Saturday to check the car. Contact him on Friday to check i Set appointment with Erik Briskey. We exchange couple of emails. Set up appointment for Saturday to check the car. Contact him on Friday to check if we still good for Saturday. Hi said yes We are good SEE YOU. Come on Saturday no car on site. Asked by associate if interested in another car. Was surprised. WHY. They said car not in a lot it's in Infinity for service. Bad bad experience If i can give them 0 star. More

Great Customer Service I recommend this dealership because of the customer service. I have been to many dealerships and left feeling like I was just an income and credit sco I recommend this dealership because of the customer service. I have been to many dealerships and left feeling like I was just an income and credit score. I was very hesitant to be judge again. I knew something was different when I received the first call. The young lady was extremely approachable and placed my mind at ease. The topping on the cake was my sales rep Paul. He truly is an advocate for the customer. He made it sooo easy to say yes and assisted me with the smallest details. He is truly a gem. Lastly my finance rep made me feel at ease. He helped with my short term as well as long term goals. I felt lucky to have been taken care of by such a great team. You now have a customer for life. See you guys next year for that upgrade and thank you More

Bait and switch!!! Buyer beware I was interested in a couple used 2018 Souls they had for our daughter's first car. They were fairly responsive over the internet and I set up an app I was interested in a couple used 2018 Souls they had for our daughter's first car. They were fairly responsive over the internet and I set up an appointment to look at 1 that interested me with the intention of purchasing that same day. When it came time to negotiate I was basing a cash price based off of what they had it listed for and based off another 2018 Soul with the same trim but 2000 fewer miles which they also had listed but sold the day prior. There was no counter offer...just a handshake and I was basically shown the door. I had an hour drive back home and I let them know that if they changed their minds they could call. When they did, I was told that their best price was $2500 MORE than they advertised it for!!! They said they were going to certify the vehicle and add some sort of "experience" package (years worth of oil changes/tire rotations/car washes) at their dealerships. I told them I live an hour away and I didn't want the additional products (25% the price of the car initially). They then told me that they can't sell the car for what they have it listed for. And the salesman that I was dealing with was a nice enough guy and I'm sure he means well, but he came across as condescending and tried explaining to me how a car sale is supposed to work...like I've never purchased a car before. I don't remember his name (the only salesman I've worked with over the last 30 years that HASN'T given me his business card) but I've listed the 3 most probable gentlemen below. CLASSIC BAIT AND SWITCH!!!! BUYER BEWARE!!!!!!!!!! More

amazing service department!! I definitely recommend the service department here. I had multiple warning lights appear on my dash board and they were able to get me in right away. I definitely recommend the service department here. I had multiple warning lights appear on my dash board and they were able to get me in right away. The waiting area is very nice with lots of snacks & drinks. Roger and Nick in service were fantastic! They completely checked over everything on my car and were able to tell me why all those lights were on, but also how everything else looked on my car as well (tires, brakes, fluids)!! That was a huge bonus for me, and very comforting, because I was able to prioritize what repairs needed to be done now, and what services to plan for at my next oil change. They had my car finished very fast, washed & even vacuumed!! It was like a day at the spa for my car that day! Everyone was super polite, and very honest. Prices are very fair. I would not go anywhere else! More

The worst dealership!!! The price they advertised on their website is not matching with the description of the vehicle at all.Went 2 times to view 2 different cars with appr The price they advertised on their website is not matching with the description of the vehicle at all.Went 2 times to view 2 different cars with approximate same miles and years ,when it came down to negotiate the price the amount went from 16500.00 to over 23000.00 in a split second. The sales associate assured us just like the website that the car is certified but on the paper the amount was indicated that we need it to pay over $2000 on top of the sales price+ dealer processing fee $895+ 1395 for a care package that was useless and there is no option to opt out. When I asked about removing those extra fees that we didn't agree upon sitting down,the associate stated to meet him half way and cover those at least half? This is ridiculous that they lie about the description online being a certified vehicle and the customer ends up paying on top of the sales price listed. Please save your time and avoid this dealership!!! More

My new 2019 RDX Just got my new RDX from them, Wade and Connor gave a deal that i can not say no, and i love my car, very nice people there, highly reconmmended Just got my new RDX from them, Wade and Connor gave a deal that i can not say no, and i love my car, very nice people there, highly reconmmended More

Bait & Switch Pricing I inquired via email after seeing an internet ad for a 2016 van listed for $22,985. They called promptly and gave me some info over the phone about t I inquired via email after seeing an internet ad for a 2016 van listed for $22,985. They called promptly and gave me some info over the phone about the van's condition. Everything sounded great, the van looked to be in great condition. I began making arrangements to travel to this dealer from out of town. Then, the salesman informs me that the ACTUAL price is not $22,985, but rather it's going to be $25,803 after I pay for certification, and some other fees. I said I was willing to pay the ADVERTISED price. As you can imagine, the conversation did not go too much further. My advice to you is STAY AWAY from this shady dealer. If they cannot be honest and upfront with the price, then how can you trust them with any part of the car buying and owning experience. As for their 50 dealerships in 5 states... I'll be avoiding you as well. It starts at the top. More

What a nightmare, TERRIBLE experience, would not recommend! What a nightmare experience in dealing with this dealership, would not recommend them to everyone. After buying 8 cars from them, I've seen the quali What a nightmare experience in dealing with this dealership, would not recommend them to everyone. After buying 8 cars from them, I've seen the quality and customer service experience at this dealership deteriorate significantly over the years. For my 7th car the service got so bad, I went to McGrath Acura in the city, they were great. They understand how to run a luxury brand and dealership, clearly Napleton doesn't grasp this concept. Joe, the GSM, convinced me to come back, only to find out he does not keep his word. Joe should go back to selling Chrysler's where he came from, a non-luxury brand. Be very careful if you deal with this individual, he personifies sleazy car sales guy. The service department is down a person, so getting service is nearly impossible, even on a brand new car. When you do call, expect to call them 20-30 times before you ever get a return phone call, typically the only way to reach a live person is to go there in person. After escalating my issues multiple times to the GM, Hitko, I realized he must be a fictitious person, because he either doesn't exist or won't return phone calls either. Acuras are great cars, this is not a great Acura dealership any more, you should go to another dealership. My experience with them has been a complete and total NIGHTMARE, I would not send my worst enemy to this car dealership, it's that bad. I'd rather go buy a used car from a city car lot, they probably treat their customers better than Ed Napleton Acura Elmhurst. More