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Ed Napleton Acura
Elmhurst, IL
769 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive.
If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont.
Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 769 reviews
October 26, 2019
sales so friendly, i recommed my friend and family to go ed napleton acura, if they need a used or new car thank you for everything so friendly, i recommed my friend and family to go ed napleton acura, if they need a used or new car thank you for everything More
by mario
Employees Worked With
willy wu
October 24, 2019
Failure to follow up on part needed 4 weeks ago we bought a car and the underhood insulation was damaged by wildlife. The salesman promised to replace it in 1 week as soon as the parts 4 weeks ago we bought a car and the underhood insulation was damaged by wildlife. The salesman promised to replace it in 1 week as soon as the parts came in. I was given a "WEOWE". Meaning they owed the part to be replaced at no cost. I called several times and talked with Wilson and others who said they would check and get back to me. I've never gotten a call back or anything. Waiting. More
by Waiting
Employees Worked With
October 22, 2019
Logan is my hero! Thank you Logan I still cannot believe you were able to get me in a car given my current situation. Go see this man and his team if you want the best Thank you Logan I still cannot believe you were able to get me in a car given my current situation. Go see this man and his team if you want the best deal possible. More
by dj1931
Employees Worked With
Logan Vondruska
October 16, 2019
Sales Wilson and Connor @ Ed Napleton Acura were amazing. Made buying a car a real pleasure. They are the BEST!!!!! I will always come here Jackie R Wilson and Connor @ Ed Napleton Acura were amazing. Made buying a car a real pleasure. They are the BEST!!!!! I will always come here Jackie R More
by Jac
October 14, 2019
Fantastic Drealership...Top Notch experience I was unfortunate enough to have an issue but fortunate enough to end up having Ed Napleton taking care of an issue for me. I have 2017 Acura ILX ASp I was unfortunate enough to have an issue but fortunate enough to end up having Ed Napleton taking care of an issue for me. I have 2017 Acura ILX ASpec and i had a blown tire at 2am. Finding out there is no spare wheel in the trunk and just tire infiltrator instead was a definite bummer and in my case absolutely no help. Ended up calling Acura customer care and flat bed truck towing my vehicle to Ed Napleton in the middle of the night (Friday into Saturday) where we dropped the car off on the lot and keys were dropped in into the box. Saturday morning i was contacted by a service dept. representative named Dave (David ) and we decided since Ed Napleton didn't have a Michelin Pilot 225/40/18 sized tires in stock at the moment that i will get one locally from someone else and provide them with it so the can perform the swap. As soon as i arrived with the new tire Dave made sure everything was taken care of. To my surprise once the job was done and i asked Dave how much do i owe him for the service he just told me "dont even worry about it". Now, this is how they treat customers. In my book they are fantastic and in the near future when im ready for another new Acura Ed Napleton will be the one i will go to. Just so everyone knows, I was never asked nor suggested by anybody from Ed Napleton to leave any kind of review. In today's world having such friendly dealership on Your side give you confidence that in case should You need one there is Ed Napleton and they wont disappoint You. Kudos to Dave and Acura at Elmhurst. Gregory T. More
by Greg T
Employees Worked With
David L Baggot
October 14, 2019
They Add Fees $$$$$$$$$$$$$ and won't negiate on used cars My son and I drove an hour to check out a used Honda Civic listed for $6,900. Syed greeted us at the door, and he was wonderful and got the car for u My son and I drove an hour to check out a used Honda Civic listed for $6,900. Syed greeted us at the door, and he was wonderful and got the car for us quickly. After the test drive, my son decided he wants to buy the car, things went from great to the worst experience I've ever had buying a used car. Syed came back from talking to his manager with an out the door quote of $11,000!!! I said no and he came back with his manager (don't remember his name). They tried to sell you a $1,000+ maintenance package which I would never use because I live an hour away. They did away with that, but then there was another $1,100 get the car ready fee that they would not negotiate. Why don't you jutst list the car price with the $1,100 fee already in the price? We would have never even considered the car because it was out of our price range. Extremely frustrating and disappointing for my son. More
by Marcella B.
Employees Worked With
Syed
October 09, 2019
Less than Zero. 1 - They have a "Make an Offer" link on the dealership website, yet after putting in an offer, I am told from their online rep that they don't sell ca 1 - They have a "Make an Offer" link on the dealership website, yet after putting in an offer, I am told from their online rep that they don't sell cars online. 2 - A used car advertised for 55,900 on the dealership website was then increased to $61,000 with "fees." That's a 9% increase. My salesperson offered for me to talk to their advertising department to understand the disparity in pricing, as if the advertising department had any say in pricing policy. I asked to talk to the sales manager. Still waiting for their call. More
by dcdapz
Employees Worked With
October 09, 2019
Great car and great treatment My wife and I had a very good experience at Napleton in Elmhurst. Andre Jennings the salesmen was very kind and accommodating. Not a pushy salesme My wife and I had a very good experience at Napleton in Elmhurst. Andre Jennings the salesmen was very kind and accommodating. Not a pushy salesmen. We bought a Nissan Armada and it did not have headsets and Andre promised to get them for us. The finance department was also very accommodating and informed us about all the documents we were signing. C. Norton was the man in finance. The only thing that we did not like was the sales pitch about the paint from one of their managers. Just tell them that you will wash and wax the car. Otherwise you will be paying $ 1998, or $799 after he decides to discount it. More
by hc
Employees Worked With
Chros Norton, Andre Jennings
October 05, 2019
Bait and switch. They will not sell cars at their asking price. They try to add on %20 to the advertised price of any car they have listed. It’s sad that they take advantage of the financially irresponsible price. They try to add on %20 to the advertised price of any car they have listed. It’s sad that they take advantage of the financially irresponsible customers they do get. Take your business somewhere else. Read their reviews this is common practice. More
by MikeAllen
