Ed Napleton Acura

I received a call Saturday morning from Victor telling that I qualified to refinance at a lower rate my current car loan. I agreed to come in at the agreed time. Victor even gave me his cell# so we could that I qualified to refinance at a lower rate my current car loan. I agreed to come in at the agreed time. Victor even gave me his cell# so we could text each in regards to my ETA. He told me my score..... I told him I didn’t the time look around He said they would try see if they could make something happen I left it’s been 3 days& I have texted Victor to see if there’s any good news or what’s the current situation Well I’m very disappointed I was treated like a number that they needed on Saturday to show that someone came in I would of been ok with a simple at this time we can’t work with you Instead everything I received was crickets no response Poor Poor Poor customers service I don’t recommended this dealership or Victor. More

I had the best experience at Ed Napleton when I purchased my 2020 Acura RDX. The salesman Willy was great to work with. I asked for a white RDX and he found one that fit my budget nicely. I’m very pleased wi my 2020 Acura RDX. The salesman Willy was great to work with. I asked for a white RDX and he found one that fit my budget nicely. I’m very pleased with the level of service given to me :)! More

Fantastic sells service Went into the purchase a pre-owned Nissan Armada and my sells man Wilson Quinones was absolutely wonderful from start to finish. He was very knowledge Went into the purchase a pre-owned Nissan Armada and my sells man Wilson Quinones was absolutely wonderful from start to finish. He was very knowledgeable about the car explaining it to me in great detail and personal telling me about his experience driving one of these SUV's. Wilson took me thru the purchasing process step by step, explaining to me all of my options which I felt was very genuine and not someone trying to get his sell. That meant a lot to me, and I would recommend him to all of my family and friends. I also would like to thank Donnie Donchoavramov, he did all of my final paperwork, but with Donnie it was not just about getting me to sign across the dotted lines, I felt like I could have sat in his office and talked for hours, he had some very nice music playing in the back ground and we just talked Basketball for the entire paperwork process. I would definitely recommend to all of my family and friends to make their next car purchase with Ed Napleton, it's great to be a part of this family. Cletis Cross More

Excellent Customer Experience Being from Menomonee Falls, Wisconsin, we had the absolute best experience with Ed Napleton Acura in Elmhurst, IL in getting a 2020 TLX A-Spec for our Being from Menomonee Falls, Wisconsin, we had the absolute best experience with Ed Napleton Acura in Elmhurst, IL in getting a 2020 TLX A-Spec for our son.I would HIGHLY recommend this dealership hands down. Instead of 5 stars, I would give them a 10-star rating. The entire team from start to finish was great to work with - Wilson Quinones, Connor Klein, and Donnie D. A big shout out to these individuals! This dealership has set the bar for impeccable customer service/overall best customer experience. We definitely will be a return customer. More

Switched from McGrath Acura in Westmont The staff we dealt with, Dan and Wade, and eventually Connor, were beyond anything I have ever experienced at an Acura dealership. They really struck The staff we dealt with, Dan and Wade, and eventually Connor, were beyond anything I have ever experienced at an Acura dealership. They really struck a balance between not being pushy salesmen and salesmen who don't care about the customer at all. We initially came to the dealership because of their proximity to a BMW dealership when comparing the new RDX and the X3. After talking to Wade, Dan, the manager, stepped out of his office to welcome us and discuss pricing of the new 2019 RDX. His approach and customer service skills were something I have never experienced at any dealership. Initially, we had zero intentions of buying an Acura from Ed Napleton, but after having a casual, and pretty long, conversation with the above listed individuals, we decided to get a car from them, especially that our regular dealership that we bought multiple cars from (McGrath Acura in Westmont) was disrespectful. The entire experience did not feel like car buying as we all know it; it was very relaxed and professional at the same time. For as long as my family buys Acuras, Dan, Wade, and Connor have earned Ed Napleton Acura customers for life... as long as nobody else at that dealer ruins what they have established with us. More

I’m pleased by the help Kyle and Clara provided me with my in getting my Acura. Will come back again in the future for sure. my in getting my Acura. Will come back again in the future for sure. More

Thank you guys so much, I’ve been waiting to have a car in so long. With the support of your employees I got a car the fits me best. Thank you! in so long. With the support of your employees I got a car the fits me best. Thank you! More

Nice experience I was looking into getting my daughter her first car and we have been looking into this KIA she has been wanting for a while now. Thankfully we live c I was looking into getting my daughter her first car and we have been looking into this KIA she has been wanting for a while now. Thankfully we live close by the dealership and got her her nice new car. I appreciate the well service we were given, thanks y’all . More