Ed Napleton Acura

Second time's a charm! Back again! I purchased an Acura back in January with help from Haris. This time around my brother needed to find a car and of course I had to come ba Back again! I purchased an Acura back in January with help from Haris. This time around my brother needed to find a car and of course I had to come back and ask Haris for help. My brother has been to a few dealerships before and they all tried giving him the run around and were pushy and just did not have my brother's best interest at heart. They just wanted to get another notch on their belt. With Haris that was not the case. My brother was very pleased to have him answer all his questions, be professional, and go above and beyond without being rude and pushy. At no time did we feel as if he didn't care, he knew what he was talking about and offered the best deal possible! Very pleased with another great experience and you know we will continue to spread the word! More

Rip off, I went With my offer letter and sales person wouldn’t negotiate the price, fine I agreed to price on 2019 Toyota rav 23,057 plus tax which about 3200 and all left was the processing fee and to s wouldn’t negotiate the price, fine I agreed to price on 2019 Toyota rav 23,057 plus tax which about 3200 and all left was the processing fee and to sign paperwork. Salesperson ran my credit with some companies I did not authorize and comes back with over 4,000 in Addt’l fees- 1895 Under the hood inspection, 1395 Napleton pkg which is useless to me and 895 processing fee which shouldn’t be more than 600. After telling him he lost his xxxx mind he comes back and say can take 1,000 off, I told him that’s not gonna work and he says he’s not the owner. So I’m taking my time to look. Mgmt calls me 2 days later to ask what happen and I explain and he says he’s gonna look into it and get back to me. and 5 days later I haven’t heard from him. But from reading reviews everybody having issues with there hidden fees. Rip off Rip off More

Great experience buying my first car I purchased an Acura a few weeks ago and couldn't be more pleased with my experience. Everyone we worked with was personable, patient and understandin I purchased an Acura a few weeks ago and couldn't be more pleased with my experience. Everyone we worked with was personable, patient and understanding, from the salesman - Abe, to the owner - Rich, and the finance manager - Jay. The team at Ed Napleton did everything possible to insure I left happy and with the car I was looking for. They went above and beyond to work with me without being pushy and the team happily stayed late on a Saturday night so I could complete my purchase. Very glad I came here to buy my first car and would highly recommend! More

Horrible. The ridiculous fees this place tries to get you to pay is unreal. $2300 for a vehicle inspection that isn't even certified used when done. $1300 customer care package which for us was useless. $995 to pay is unreal. $2300 for a vehicle inspection that isn't even certified used when done. $1300 customer care package which for us was useless. $995 processing fee plus $695 title and license fee. Watch the extra charges folks and check out more reviews. More

I received a call Saturday morning from Victor telling that I qualified to refinance at a lower rate my current car loan. I agreed to come in at the agreed time. Victor even gave me his cell# so we could that I qualified to refinance at a lower rate my current car loan. I agreed to come in at the agreed time. Victor even gave me his cell# so we could text each in regards to my ETA. He told me my score..... I told him I didn’t the time look around He said they would try see if they could make something happen I left it’s been 3 days& I have texted Victor to see if there’s any good news or what’s the current situation Well I’m very disappointed I was treated like a number that they needed on Saturday to show that someone came in I would of been ok with a simple at this time we can’t work with you Instead everything I received was crickets no response Poor Poor Poor customers service I don’t recommended this dealership or Victor. More

I had the best experience at Ed Napleton when I purchased my 2020 Acura RDX. The salesman Willy was great to work with. I asked for a white RDX and he found one that fit my budget nicely. I’m very pleased wi my 2020 Acura RDX. The salesman Willy was great to work with. I asked for a white RDX and he found one that fit my budget nicely. I’m very pleased with the level of service given to me :)! More

Fantastic sells service Went into the purchase a pre-owned Nissan Armada and my sells man Wilson Quinones was absolutely wonderful from start to finish. He was very knowledge Went into the purchase a pre-owned Nissan Armada and my sells man Wilson Quinones was absolutely wonderful from start to finish. He was very knowledgeable about the car explaining it to me in great detail and personal telling me about his experience driving one of these SUV's. Wilson took me thru the purchasing process step by step, explaining to me all of my options which I felt was very genuine and not someone trying to get his sell. That meant a lot to me, and I would recommend him to all of my family and friends. I also would like to thank Donnie Donchoavramov, he did all of my final paperwork, but with Donnie it was not just about getting me to sign across the dotted lines, I felt like I could have sat in his office and talked for hours, he had some very nice music playing in the back ground and we just talked Basketball for the entire paperwork process. I would definitely recommend to all of my family and friends to make their next car purchase with Ed Napleton, it's great to be a part of this family. Cletis Cross More