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Ed Napleton Acura
Elmhurst, IL
769 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive.
If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont.
Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 769 reviews
May 05, 2020
BUYERS BEWARE DISHONEST CREW By far the worse dealership experience ever! BUYERS BEWARE!!!! A dealership of misfits! My wife and I drove an hour away to the dealership originally By far the worse dealership experience ever! BUYERS BEWARE!!!! A dealership of misfits! My wife and I drove an hour away to the dealership originally to test drive and hopefully purchase a pre-driven 2020 Acura TLX. The vehicle was advertised at $25,997. After test driving and then being presented numbers the dealer added some additional products for us to purchase call the Napleton Package and Certification. The salesman was not able to explain what each item was nor able to explain the value of buying so my wife and I decided not to purchase. After saying we didn’t want it, we were told that we had no choice but to purchase it, in order to get the discounted vehicle price, we had to buy the additional products. We thought that to be a little odd and unethical that you discount the vehicle’s purchase price then you force us to buy your additional products. I thought purchasing anything more was our choice as the buyer but according to their policy it isn’t you have to purchase the extras or not buy the car. After going back and forth with the salesman the manager Matt he told us that he could get us a new RDX for the same price and that we would save money and that it was a great buy. I insisted to my wife that we leave because I didn’t fell the dealership was honest and trustworthy. But we stayed, the manager Matt then presented to us the numbers on the RDX and once again there was this Napleton Package and some other add-ons that again he said we had to buy in order to get the vehicles discounted price. I have bought many vehicles and been presented before with the dealerships “preferred customer package” or additional vehicle products, but it was always my option to buy it or not, never ever being told I had to buy. As a consumer in today's times we all want to know we are spending our hard-earned money wisely, not something just being forced down our throats to buy. I thought if you are selling something you present it show its features and benefits, as well as build value in whatever it may be that is being presented. Bottom-line the dealership lied about everything the price of the vehicle, additional products and even the finance options. I will never do business and advise you all to not do business with any Napleton store or at most not this one!!! More
by bulletstic
Employees Worked With
MATT & WILLIE
May 04, 2020
SCAM. Price on Cars. com is plus $1,350 plus ??? Went to look at what appeared to be a well priced SUV. I agreed to pay the price and then they told me that they had to add $1,350 for the Napleton's Went to look at what appeared to be a well priced SUV. I agreed to pay the price and then they told me that they had to add $1,350 for the Napleton's Experience Package (mandatory). So in reality the advertised price is just a hook to get you in the store. I will not do business with companies like this. They tell you that the vehicle has undergone a rigorous inspection and when I asked to see the inspection sheet they said that it was not available on the computer. It should be a hard copy in the deal-bag..ask for it!... More
by grahpack_2000
Employees Worked With
Don't recall but I think that it was Connor
May 01, 2020
Nizar was great to work with! Went the extra mile for us. Answered our questions and made the buying experience painless! Thanks for your help and patience with us! The next time we buy a car (17 years us. Answered our questions and made the buying experience painless! Thanks for your help and patience with us! The next time we buy a car (17 years.from now..lol), we would work with you! More
by Mary
Employees Worked With
Nizar
April 30, 2020
Great customer service came in to see what deals they had, got the opportunity to be helped by Wilson got me a great deal will come back again had, got the opportunity to be helped by Wilson got me a great deal will come back again More
by yarimarie411
Employees Worked With
April 30, 2020
Wilson was super awesome. I told him exactly what I needed and what my price range was. He had two cars picked out for me and I was so in love with the one. He made the whole process actually very easy needed and what my price range was. He had two cars picked out for me and I was so in love with the one. He made the whole process actually very easy and we were in and out with my brand new car. Definitely 5 stars. More
by Amanda
Employees Worked With
April 28, 2020
Second time's a charm! Back again! I purchased an Acura back in January with help from Haris. This time around my brother needed to find a car and of course I had to come ba Back again! I purchased an Acura back in January with help from Haris. This time around my brother needed to find a car and of course I had to come back and ask Haris for help. My brother has been to a few dealerships before and they all tried giving him the run around and were pushy and just did not have my brother's best interest at heart. They just wanted to get another notch on their belt. With Haris that was not the case. My brother was very pleased to have him answer all his questions, be professional, and go above and beyond without being rude and pushy. At no time did we feel as if he didn't care, he knew what he was talking about and offered the best deal possible! Very pleased with another great experience and you know we will continue to spread the word! More
by sohkha945
Employees Worked With
Haris Ahmetovic
April 22, 2020
Rip off, I went With my offer letter and sales person wouldn’t negotiate the price, fine I agreed to price on 2019 Toyota rav 23,057 plus tax which about 3200 and all left was the processing fee and to s wouldn’t negotiate the price, fine I agreed to price on 2019 Toyota rav 23,057 plus tax which about 3200 and all left was the processing fee and to sign paperwork. Salesperson ran my credit with some companies I did not authorize and comes back with over 4,000 in Addt’l fees- 1895 Under the hood inspection, 1395 Napleton pkg which is useless to me and 895 processing fee which shouldn’t be more than 600. After telling him he lost his xxxx mind he comes back and say can take 1,000 off, I told him that’s not gonna work and he says he’s not the owner. So I’m taking my time to look. Mgmt calls me 2 days later to ask what happen and I explain and he says he’s gonna look into it and get back to me. and 5 days later I haven’t heard from him. But from reading reviews everybody having issues with there hidden fees. Rip off Rip off More
by acaribbeangal
Employees Worked With
Don’t remember name but mgr rich called me. Salesperson did get copy of my license and took me on test drive
April 01, 2020
Great experience buying my first car I purchased an Acura a few weeks ago and couldn't be more pleased with my experience. Everyone we worked with was personable, patient and understandin I purchased an Acura a few weeks ago and couldn't be more pleased with my experience. Everyone we worked with was personable, patient and understanding, from the salesman - Abe, to the owner - Rich, and the finance manager - Jay. The team at Ed Napleton did everything possible to insure I left happy and with the car I was looking for. They went above and beyond to work with me without being pushy and the team happily stayed late on a Saturday night so I could complete my purchase. Very glad I came here to buy my first car and would highly recommend! More
by arw1816
Employees Worked With
Abe Affaneh
March 21, 2020
Horrible. The ridiculous fees this place tries to get you to pay is unreal. $2300 for a vehicle inspection that isn't even certified used when done. $1300 customer care package which for us was useless. $995 to pay is unreal. $2300 for a vehicle inspection that isn't even certified used when done. $1300 customer care package which for us was useless. $995 processing fee plus $695 title and license fee. Watch the extra charges folks and check out more reviews. More
by vanw
Employees Worked With
Kristen Montijo
March 20, 2020
Where do I start Called the dealership at Noon. Told them we were an hour away. The car we were interested in was still there and they took down our contact info. G Called the dealership at Noon. Told them we were an hour away. The car we were interested in was still there and they took down our contact info. Got there at 5pm and car was gone, no phone call. Showed us another car. Had been in accident (Carfax) and was same price. Car had headlight out, rear tire was flat, still thought it was worth discussing. After 2.5 hours of life lost, Didn't negotiate a price, wouldn't budge...ok. Charged us $2,400 vehicle inspection even though many things were missed and I have never heard of that charge. Charged us $895 for oil changes and maintenance that we had no choice but to take, $895 in processing fees, $602 doc fees and title (legit), 15% interest on a $13,000 loan and a 700 credit score. Vehicle listed at $13,000 turned out to be more then $21,000. CROOKS! Had a few choice words to the manager, sales person, etc. Wont ever return here and will make sure Napleton will always be the worst car experience ever that I will keep telling over and over. More
by marco_caso
Employees Worked With
James Steele (fake business card and email)
