Ed Napleton Acura

Visited Ed Napleton Acura and was greeted by Willy. He was very helpful in securing a price and payment that was favorable to me. Ask for Willy he will help you out. was very helpful in securing a price and payment that was favorable to me. Ask for Willy he will help you out. More

Haris was wonderful, and made our experience that much better with his fantastic personality and expertise. Definitely recommend him, and the entire staff at napleton. better with his fantastic personality and expertise. Definitely recommend him, and the entire staff at napleton. More

I met with Wilson today. He was very pleasant to work with and very knowledgeable about the vehicle I was interested in. Extremely professional. I will definitely come back in the future. with and very knowledgeable about the vehicle I was interested in. Extremely professional. I will definitely come back in the future. More

Honesty and professional treatment by Connor and Wilson I was introduced to Napleton Acura by three other area Acura dealers who told me one thing and changed their deal when it came time to close. I conta I was introduced to Napleton Acura by three other area Acura dealers who told me one thing and changed their deal when it came time to close. I contacted Napleton who offered me a deal and stuck to it. I have since purchased five Acura cars, four in the last year. I have been dealing with Connor Klein and Wilson Quinones whom I feel provided me with the best deal I could ask for. Both are knowledgable professionals that customers can rely on. I will continue to do business with Napleton Acura in the future based on their honesty and fair treatment. Napleton Acura is fortunate to have Connor and Wilson on their sales staff More

We came into Ed Napleton Acura today, and Victor helped us.. He was absolutely amazing, and so helpful with everything. 10/10. So so amazing us.. He was absolutely amazing, and so helpful with everything. 10/10. So so amazing More

Just got our BMW X6 and Haris assisted us patiently. Treat us not just a costumer but like a family. I recommend Haris and Napleton of Acura.❤️❤️❤️ Treat us not just a costumer but like a family. I recommend Haris and Napleton of Acura.❤️❤️❤️ More

What an experience. I came here for a car I saw on CarGurus. I had just got in an accident the weekend before and really needed a car and was super excited to find a car I loved for a good price. My s CarGurus. I had just got in an accident the weekend before and really needed a car and was super excited to find a car I loved for a good price. My salesman Victor was super friendly and helpful and helped me out with insurance and everything. The finance guy was a little bit of an issue though. I went home the next day and looked over my paperwork and noticed numbers were off and there was papers missing. I came back in and the sales manager and a different finance person were more than willing to fix it and redo my contract correctly. It would’ve been nice to not have that whole issue happen but the fact they were willing to make it right is why I’m still giving 4 stars More

We had issues but connor and Disa took care of us immediatel We spent over $83,000 on 2 cars and they promised me a cargo tray for my RDX the sales guy gave me one but it was the wrong one Conner and Disa helpe We spent over $83,000 on 2 cars and they promised me a cargo tray for my RDX the sales guy gave me one but it was the wrong one Conner and Disa helped us out and fixed the problem immediately. The whole deal was perfect and they do care about the customers thank goodness!! More

Andre Jennings was stellar, he was a man of his word and worked with me every step of the way! I would recommend him if you’re seeking to purchase a car. worked with me every step of the way! I would recommend him if you’re seeking to purchase a car. More

Buyer Beware - The 'Ol Bait and Switch My review is very similar to previous 1-Star Ratings. My initial impressions of the dealership were positive: professional salesperson, spotless sh My review is very similar to previous 1-Star Ratings. My initial impressions of the dealership were positive: professional salesperson, spotless showroom, and the vehicle I was interested in was beautifully detailed and appeared exactly as described on their website. Before I dump on them, I have to state as a cash buyer - I do not know how they deal with people looking to finance their purchase. However, I can take a pretty good guess. After looking over the vehicle and taking it for a spin I was very enthusiastic. I thought to myself, "I have no problem giving them their asking price and getting out of here with an additional $2,000 or so in taxes and fees. Both sides of the deal will be happy with the ease and results of the transaction." Then the salesperson "ran the numbers". He came back with a total of approximately $30,800 for a vehicle sticker'd at $22,997. HUH?!? This total included approximately $1,400 for a dent and windshield protection plan and the BIG DOG - $3,900 for a "Used Car Dealer Inspection Fee". Yeah...seriously. I was shocked. I told the salesperson I was not interested in the protection plan. The only thing I could come up with for such a crazy inspection fee at the time was some sort of requirement for an Illinois lemon law. After some research I can tell you, it is not. The salesperson took the amount I was willing to spend to the decision maker and came back with their minimum to get the vehicle off the lot, $27,000. Still $4,000 over their initial asking price. I would imagine they make off pretty well sticking these fees to customers who are uncomfortable asking questions or unprepared to walk away from a deal. If you're thinking of shopping at Ed Napleton Acura, I'd recommend you be prepared to do both of these things. Good Luck! More