Ed Napleton Acura

Crystal helped us with our recent purchase. She was efficient and friendly and we got the deal we wanted! I will recommend this dealer to my friends and family efficient and friendly and we got the deal we wanted! I will recommend this dealer to my friends and family More

Can't say enought great things about salesperson Wade Qin and the whole experience at Napleton Acura! I test drove an RDX at Napleton, I talked about my motivation and background with Wade and he suggested and the whole experience at Napleton Acura! I test drove an RDX at Napleton, I talked about my motivation and background with Wade and he suggested ways to optimize the price and financing combinations for me. He clearly wanted to print the sale but was not at all pushy when I needed more time to think and shop. When I was ready to buy, Morton Grove made a better price offer (online) but then pulled a wicked bait and switch on the pricing and after driving 45 minutes to get there and after nearly 90 minutes on their lot, they were still trying to get me to agree to a monthly payment without knowing the price of the car. It was absolutely ridiculous. And with excellent credit they tried to stick me with 5.9% financing. Crazy. I drove to Napleton Acura and in 5 minutes, I had their best offer, I agreed to the price and we worked through the process of finalizing details. The financing rate was fair, no one was pushy. I'm a woman and I'm not super comfortable in car dealerships but in one day I had the absolute worst experience of my life (McGrath Acura Morton Grove) and the best car buying experience of my life at Napleton Acura in Elmhurst. I'm sending my family members to this dealership. Obviously they're there to sell cars, but I found them to be so much more honest and upfront right from the start. I highly recommend these guys. More

Straight and to the point. Very helpful and knowledgeable. Got me through the process as quickly as possible with any headaches. Very grateful for his help. knowledgeable. Got me through the process as quickly as possible with any headaches. Very grateful for his help. More

I went in to purchase a bmw x1 2017 the price on the car was 26,995 I confirmed the price on the car before I got there to test drive the car the test drive went well my first sales guy was harris very nic was 26,995 I confirmed the price on the car before I got there to test drive the car the test drive went well my first sales guy was harris very nice guy and I actually liked the car now lets talk numbers I don't no if the problem was I was a women of color or they just thought I was a anxious idiot who couldn't count first they tell me 700 a month for 72 months with 3500 down now thats $53,900 for a 26,995 car really then they say it was capital one however i was already pre approved with capital one before i arrived i did all of that paperwork online so now as i am leaving they say we are trying to work with capital one so I leave and call capital one and what was submitted to them was $31,310 purchase price. $3000 service contract, $3691 tax title and license other fees $999 now explain to me how a $26,995 end up $39000 before financing this is crazy i can't explain this and have the proof to support this i wish they had a way to upload something so you can see for yourself i did not expect this from them and I will spread the word watch out and pay attention like I said I dont no if this happen because I was a women of color or what however this did not add up and if the price on the car was 26,995 how did it jump to 31,310 what was the extra $4315 for More

Andre Jennings Sr. was a great sales representative! He was so dedicated to helping us choose the right car at a reasonable price. I’ll come back again. was so dedicated to helping us choose the right car at a reasonable price. I’ll come back again. More

I got help right away as I entered the parking lot. Andre Jennings Sr. Was the first to greet me and my wife. We had a great experience. Jennings Sr. Was the first to greet me and my wife. We had a great experience. More

Thank you Matt for a great deal on my Porsche Macan!! I will definitely be back for another and will refer Ed Napleton Acura and Kia to my friends and family!! will definitely be back for another and will refer Ed Napleton Acura and Kia to my friends and family!! More

I live out of state and tried to purchase a Jeep from this dealer but they didn’t have the decency to even return my calls. I called on a 2018 Jeep Trackhawk the day it posted & was told it hadn’t arrive this dealer but they didn’t have the decency to even return my calls. I called on a 2018 Jeep Trackhawk the day it posted & was told it hadn’t arrive yet. I offered to make a deposit to hold the vehicle and was told I couldn’t. I called again 3 days later and was given the same treatment. Against my better judgement I inquired via autotrader a week later and got a call within an hour. I again offered to make a deposit and was told she needed to speak to her manager & would call me back. That return call again never happened. I feel it’s pretty bad customer service when you have a buyer, cash in hand, willing to pay full asking price for a vehicle and you can’t even respond. I would never recommend this dealer or their horrible customer service to anyone. More

Came into Napleton looking at a used car and ended up buying a brand new car. Wade was great and easy to work with . I would recommend him and napleton to anybody. buying a brand new car. Wade was great and easy to work with . I would recommend him and napleton to anybody. More