Ed Napleton Acura

Horrible experience. I did not expect bait and switch from an Acura dealer, but that’s what we got! Called and texted to be certain of the price. Drove from Indiana. Got I did not expect bait and switch from an Acura dealer, but that’s what we got! Called and texted to be certain of the price. Drove from Indiana. Got there and all of a sudden they add a $4000 certified warranty we have to pay for. We said we only wanted the manufacturer’s warranty. Remember, this was not an extended warranty, but a warranty! Asked to speak to a manager twice…nothing! They must think their customers are idiots if they think they can hoodwink them like that. I would avoid this dealership at all costs! What a con!! More

This sales person does not care about customer. Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker for msrp and add 15% over. Biggest mistake I ever made. He may seem friendly but him and Ed Napleton only cares about selling cars and pushing them out as fast as they can. Future buyers be aware of him. I love my Integra but I paid an arm and a leg for just a aspec which I could’ve gotten a TLX Aspec with that price that I’m paying for the Integra. Never buy a vehicle without the sticker on the car. They will scam every penny off of you. More

One of the most horrible experiences trying to purchase a vehicle from a dealership. They had a great deal on a Subaru Crosstrek that I sent several emails about, and spoke on the phone with no less than 4 p vehicle from a dealership. They had a great deal on a Subaru Crosstrek that I sent several emails about, and spoke on the phone with no less than 4 people. I requested bunch of documentation that I have not received, in order to verify if the vehicle was something I truly wanted, because of a long distance travel just to come and test drive it. In good faith I scheduled a test drive for the following day, and patiently waited for all the documentation. Entire day passed, and I had not heard a peep, so I called again and spoke to one of the managers, who told me that "they are very busy" and that no one had the time to send me what I asked, but promised he would send me some information when we finished our phone call, and the rest would be sent the next day. I asked about the price of the vehicle and associated fees with it, and he told me they only had one fee for documentation, but that he could not give me the exact number for the final price over the phone. I found that to be strange, but still waiting for the information. Another hour passed, I got nothing from them, so I emailed again, asking for further information. Jessica was the one who decided to respond to my emails, and that's when I discovered that no matter what, they will not give me a final price of the vehicle, and that the final price is only discussed once I come and meet their sales manager in person. Several emails later, she was still adamant at not giving me a price, and not caring that I already spoke to my bank, and that they only waited for the final number so I can complete the financing portion of the transaction. She ended the email abruptly, and told me that as she explained before, the price would not be given, and to let her know if I still planned on coming for a test drive. I didn't know what to think of this, because I never in my life heard, saw or experienced for a dealership not to provide me with a final number, particularly since they said the price on the website was final. I researched the dealership, and found that on BBB the customer review rating was 1.16/5, and there I realized that the reason they don't disclose the final price on the vehicle, is due to adding additional fees to the final price, so essentially the online price in not accurate at all. I waited for the most of the day, and no one reached out, no one sent back any of the information I wanted. Then I called again and was informed that the vehicle sold allegedly, and the fact that no one told me beforehand is just abysmal. I would have wasted an entire day for nothing. So save your time, money and sanity, and shop someplace else, but before you do, research every dealership before going there, it will save you a headache. More

My wife and I recently purchased a pre-owned MDX. We went in with two specific vehicles in mind that we found online, but after a couple of test drives, we determined that those vehicles would not wo We went in with two specific vehicles in mind that we found online, but after a couple of test drives, we determined that those vehicles would not work for us. Miguel did a great job of finding us one that was just what we wanted. From sales to the financing, the overall experience went smoothly. I would recommend Ed Napleton Acura to anyone looking for their next purchase. More

Want to thank Miguel Ford getting me AND my wife a new car he was very good I'm helping me car he was very good I'm helping me More

Avoid this dealership at all costs. They refused to sell me a car for the price THE ADVERTISED on their own website. They added on an additional $2,500 to the price for some “inspection They refused to sell me a car for the price THE ADVERTISED on their own website. They added on an additional $2,500 to the price for some “inspection” and “window tinting” they apparently do to all their used cars, which the website had no mention of. Now I wasted my afternoon and have a hard inquiry on my credit for no reason. More

I have owned either a Honda or Acura for over 36 years. I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the problem was and how to correct it. After my warranty period had expired, the Service Manager laughed and said you can bring your car in and we will evaluate. I have since gone to another dealership and they have done a software reset…it seems to be working. Find another dealership before you work with this one. More

Good service, we went over everything on the phone, car and paperwork is ready, great job and paperwork is ready, great job More

I would suggest to stay as far away as possible. Salesman was not straight forward with the offer and kept making commitments management would not accept. The finance department has been a nightmare Salesman was not straight forward with the offer and kept making commitments management would not accept. The finance department has been a nightmare. Three weeks later and they have still not sent in the buy out check in for the vehicle we traded in. They fought tooth and nail to not provide in writing the "add ons" promised in the sales agreement. I had to ask 4 times for them to finally comply. We had to sign the purchase papers twice as they were done incorrectly the first time. The attempt to add on the extended warranty and coverage was improperly described and intentionally misleading. Follow up calls have been met with a whole lot of promises that have not been kept. I still do not have answers to my very simple questions. The only reason I found myself at this dealership was that they said they had a vehicle in stock when I called an hour before arriving, but they actually did not. There just has to be a better way. Worst new car buying experience I have ever been through. More

The employees were friendly and courteous. The selection was one of the largest in the Chicagoland area The selection was one of the largest in the Chicagoland area More