Ed Napleton Acura

Jacob and Samuel provided a great car buying experience. Helped us sort thru 2024 vs 2025 RDX options and gave us enough time to figure out a great fit. 2025 RDX owners. Thanks. Long time Napleton Acura cus Helped us sort thru 2024 vs 2025 RDX options and gave us enough time to figure out a great fit. 2025 RDX owners. Thanks. Long time Napleton Acura customer (sales and service). More

So I'm in the process of purchasing a 2017 jaguar through this dealership and they are very rude people, as i found this vehicle on CarGurus and filled out everything required to do to purchase this jaguar w this dealership and they are very rude people, as i found this vehicle on CarGurus and filled out everything required to do to purchase this jaguar with free delivery to my doorstep gave them all the information for delivery and they come up with some bull crap and told me they can't deliver it to me, so I have been going back and forth with them over them with the delivery and they told me it was my responsibility for delivery which is a crock it's their job to set up this delivery at the time of purchase not the costumers, it not like the dealership is far from my location I'm only 50 minutes south of their dealership, and the manager of the dealership was supposed to get in contact with me and is blowing me off, this is not the way online car shopping is supposed to be when they include free shipping to your home More

Miguel did a great job in getting me a used car thank you so much Miguel so much Miguel More

Miguel did a great job in getting me a new Acura I want to thank him to thank him More

Went to the dealership to look at a used Cadillac was called a number of times emailed the number of times only to find out when we got there the radio in the Cadillac was destroyed nothing in the ad not called a number of times emailed the number of times only to find out when we got there the radio in the Cadillac was destroyed nothing in the ad nothing told to us before coming More

Horrible experience. I did not expect bait and switch from an Acura dealer, but that’s what we got! Called and texted to be certain of the price. Drove from Indiana. Got I did not expect bait and switch from an Acura dealer, but that’s what we got! Called and texted to be certain of the price. Drove from Indiana. Got there and all of a sudden they add a $4000 certified warranty we have to pay for. We said we only wanted the manufacturer’s warranty. Remember, this was not an extended warranty, but a warranty! Asked to speak to a manager twice…nothing! They must think their customers are idiots if they think they can hoodwink them like that. I would avoid this dealership at all costs! What a con!! More

This sales person does not care about customer. Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker for msrp and add 15% over. Biggest mistake I ever made. He may seem friendly but him and Ed Napleton only cares about selling cars and pushing them out as fast as they can. Future buyers be aware of him. I love my Integra but I paid an arm and a leg for just a aspec which I could’ve gotten a TLX Aspec with that price that I’m paying for the Integra. Never buy a vehicle without the sticker on the car. They will scam every penny off of you. More

One of the most horrible experiences trying to purchase a vehicle from a dealership. They had a great deal on a Subaru Crosstrek that I sent several emails about, and spoke on the phone with no less than 4 p vehicle from a dealership. They had a great deal on a Subaru Crosstrek that I sent several emails about, and spoke on the phone with no less than 4 people. I requested bunch of documentation that I have not received, in order to verify if the vehicle was something I truly wanted, because of a long distance travel just to come and test drive it. In good faith I scheduled a test drive for the following day, and patiently waited for all the documentation. Entire day passed, and I had not heard a peep, so I called again and spoke to one of the managers, who told me that "they are very busy" and that no one had the time to send me what I asked, but promised he would send me some information when we finished our phone call, and the rest would be sent the next day. I asked about the price of the vehicle and associated fees with it, and he told me they only had one fee for documentation, but that he could not give me the exact number for the final price over the phone. I found that to be strange, but still waiting for the information. Another hour passed, I got nothing from them, so I emailed again, asking for further information. Jessica was the one who decided to respond to my emails, and that's when I discovered that no matter what, they will not give me a final price of the vehicle, and that the final price is only discussed once I come and meet their sales manager in person. Several emails later, she was still adamant at not giving me a price, and not caring that I already spoke to my bank, and that they only waited for the final number so I can complete the financing portion of the transaction. She ended the email abruptly, and told me that as she explained before, the price would not be given, and to let her know if I still planned on coming for a test drive. I didn't know what to think of this, because I never in my life heard, saw or experienced for a dealership not to provide me with a final number, particularly since they said the price on the website was final. I researched the dealership, and found that on BBB the customer review rating was 1.16/5, and there I realized that the reason they don't disclose the final price on the vehicle, is due to adding additional fees to the final price, so essentially the online price in not accurate at all. I waited for the most of the day, and no one reached out, no one sent back any of the information I wanted. Then I called again and was informed that the vehicle sold allegedly, and the fact that no one told me beforehand is just abysmal. I would have wasted an entire day for nothing. So save your time, money and sanity, and shop someplace else, but before you do, research every dealership before going there, it will save you a headache. More

My wife and I recently purchased a pre-owned MDX. We went in with two specific vehicles in mind that we found online, but after a couple of test drives, we determined that those vehicles would not wo We went in with two specific vehicles in mind that we found online, but after a couple of test drives, we determined that those vehicles would not work for us. Miguel did a great job of finding us one that was just what we wanted. From sales to the financing, the overall experience went smoothly. I would recommend Ed Napleton Acura to anyone looking for their next purchase. More

Want to thank Miguel Ford getting me AND my wife a new car he was very good I'm helping me car he was very good I'm helping me More