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Ed Morse Chevrolet Buick GMC

Muscatine, IA

4.7
798 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
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501 U.S. 61 BUSINESS

Muscatine, IA

52761

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Showing 798 reviews

October 30, 2022

MC was great to deal with; honest and straightforward communication. The entire team worked around my busy schedule to make sure we could come to a good deal. More

by jeach717
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Bogart
5.0
This rating includes all reviews, with more weight given to recent reviews.
MC Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Cox
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Ed Morse Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Chevy Buick GMC Team

October 28, 2022

Never got to talk to a service representative, you need to experience sitting on a phone on hold for a very long time… had to have oil changed in Nashville because I couldn’t get through to service before More

by nkstych
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura K 5stars, Emily Armstrong
Nov 04, 2022 -

Ed Morse Chevrolet Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Ed Morse Chevy Buick GMC Team

Nov 06, 2022 -

nkstych responded

If you put someone on hold for a long period of time you might think of putting a system in that will give them a call back #??

October 28, 2022

Charles was really great however I did request to keep my old tires but instead got an add on bill of $24 for disposal of old tires. More

by engineerarlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Ed Morse Chevy Buick GMC Team

October 27, 2022

First time that I have dealt with Ed Morse Chevrolet very good service quick and easy fastest trade that I’ve did in the many that I’ve done over the years. More

by rswartzfarms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC Team

October 27, 2022

Everybody was so friendly and the waiting room is amazing. Very comfortable area, bathrooms are spotless and the coffee is great. More

by grammys2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
Oct 28, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Ed Morse Chevy Buick GMC Team

October 26, 2022

I was treated like a first time customer, warranty claims were ignored, I was required to provide prepayments for parts to be ordered, employees didn't communicate with each other. I have written c More

by willitsfarms
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with 2 different individuals, I don't remember their names.
Oct 28, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to share your recent experience at Ed Morse Chevrolet Buick GMC Muscatine (MICB). We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Ed Morse Chevy Buick GMC Team

October 23, 2022

They are friendly and don't try to pressure you into buying something that you don't want More

by Brucebryant5227
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Bogart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Ed Morse Chevy Buick GMC Team

October 19, 2022

Got me right in and taken care of! Great service even with a new name. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC Team

October 14, 2022

Had my truck serviced and tires rotated. Plus airfilter change and a truck wash. Thank you More

by sclester2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Armstrong
Oct 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Ed Morse Chevy Buick GMC Team

October 13, 2022

Was hard to contact dealer in first place. .voice mail xxxx. Bought new tires and install took way too long More

by bermelrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, The Ed Morse Chevy Buick GMC Team

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