Ed Martin Chevrolet Cadillac - Service Center

Courteous service. Great selection. Eager to satisfy and sell products. Sales staff is very friendly and honest. Great selection. Eager to satisfy and sell products. Sales staff is very friendly and honest. More

We had our 2021 Trailblazer serviced here. Our radio became faulty after 5 months of having it. We took it in (June 2021), but they stated it was working fine for them. The same day we took Our radio became faulty after 5 months of having it. We took it in (June 2021), but they stated it was working fine for them. The same day we took it home, it stopped working again. The backup camera would work driving forward, the radio screen would take about 20-30 minutes to start. So I called back and stated we would like a new one ordered. We were told at least different 3 times that the radio had been ordered but it was on back order, when in fact, it had never been ordered. Then they stated in April of this year that they wouldn't replace it because it was outside of warranty, but we had complained about it several times while in warranty. Finally we were told that they would cover the cost to replace it, I even had them include that on the paper work order that the cost would be "$0". However, they did not honor that and still charged us $67 to replace. I understand that this is not a ton of money, however they did not stand by what they stated and wrote in writing. We will never recommend nor use Ed Martin for service or purchasing ever again. More

My mother’s vehicle needed a repair. John sold her this vehicle earlier and jumped right in to help us out with the Service Dept - and Tiffany was awesome keeping us in the loop along th John sold her this vehicle earlier and jumped right in to help us out with the Service Dept - and Tiffany was awesome keeping us in the loop along the way. John is proof of service after the sale - thanks again! More

After questioning their service diagnosis they then lied and changed their diagnosis so I would have to pay for service on a truck under full warranty and only 46,000 miles. I will never deal with this comp and changed their diagnosis so I would have to pay for service on a truck under full warranty and only 46,000 miles. I will never deal with this company again! I wouldn’t even give them one star! I do not tolerate being lied to! More