Ed Martin Chevrolet Cadillac

Alex is AWESOME! Our salesman Alex was outstanding! He was patient, kind and never pushy - even when we showed up multiple days and asked to see multiple cars. He alw Our salesman Alex was outstanding! He was patient, kind and never pushy - even when we showed up multiple days and asked to see multiple cars. He always seemed genuinely happy to see us. He listened to our needs and he delivered! He provided exemplary customer service. I would HIGHLY recommend working with him! More

I have been working with Brent Bramwell since before his time at Ed Martin for mostly new vehicles, but recently a used duramax. He has always been helpful in finding what I’m looking for and is never push time at Ed Martin for mostly new vehicles, but recently a used duramax. He has always been helpful in finding what I’m looking for and is never pushy. He has taken care of me over the years, even well after the sale. If my vehicle is in the shop for more than a quick oil change, he’ll make sure I have something to drive when the service department doesn’t. His customer service is what keeps my family and I going back to Ed Martin and why we followed Brent there from a previous dealer. More

Highly Recommend Riley was very professional and knowledgeable. He went above and beyond to provide excellent customer service, including offering to handle returning Riley was very professional and knowledgeable. He went above and beyond to provide excellent customer service, including offering to handle returning our rental car. I highly recommend doing business with him! More

Classic bait and switch Negotiated by phone with Bryce Benefielon at 2:13 PM on a 2015 Silverado 1500 High Country with 201,589 miles. He had to talk to his manager but calls Negotiated by phone with Bryce Benefielon at 2:13 PM on a 2015 Silverado 1500 High Country with 201,589 miles. He had to talk to his manager but calls me back at 2:45 PM and lets me know that they can sell the truck for $17,900, plus whatever the trade value of my truck was. I said great, and we set up a time at noon the next day. I let him know that I will call him if anything changes. Woke up that morning and decided not to take my truck, as we are dealing with a hit and run and didn't want to get rid of the truck before its finalized I packed the kids in our car at 6am CST and took the 4 hour drive to the dealership, arriving just before 11am EST. Upon arrival and after the test drive, we were informed by Bryce that a guy in Arizona is thinking about buying the truck and has offered the dealership $18,900. After some back and forth with the salesman, he said the lowest they could go is $18,600. Something tells me that there is no "guy in Arizona" and the entire thing was to draw me into the dealership thinking that I wouldn't change my mind over $700 after driving for 4 hours. I'm calling and sending emails to GM corporate, the Federal Trade Commission, and the Indiana Attorney General's office tomorrow morning letting them know about this dealerships fraudulent practices. More

Wasted time and trip We wasted our time and trip to deal with these arrogant xxxxxxxx. The very first salesman to greet us, Brant Bramwell was the most degrading, arrogan We wasted our time and trip to deal with these arrogant xxxxxxxx. The very first salesman to greet us, Brant Bramwell was the most degrading, arrogant xxxxxxx of a salesman I have EVER come across!!! He did not like me doing a very, very simple inspection of the engine compartment. I got cussed at a few times and degraded for supposedly not fastening the radiator cap back down correctly. The guy flipped like a light switch! Beware!!! Brian was the next to show up and all seemed to be going good until it came time for a test drive. We were told if we couldn't pay their asking price, then we were wasting our time and not welcome for a test drive. We were determined to make a purchase, and were definitely going to until we received his phone call during the test drive and asked "what was taking so long, we have another customer here waiting to pay the asking price". I would never go back to that xxxx hole!!!! More

working relations It was a very good experience working with Riley, as he was very helpful and listened to our concerns, and it was a great time buying our new truck. It was a very good experience working with Riley, as he was very helpful and listened to our concerns, and it was a great time buying our new truck. More

Stuff John was very helpful and courteous on a busy day. Polite and good to talk with and was knowledgeable of the vehicle and its features, John was very helpful and courteous on a busy day. Polite and good to talk with and was knowledgeable of the vehicle and its features, More