Ed Martin Acura

This is an update on a review I submitted back in October 24, 2024. The Ed Martin Dealership reached out to me and went the extra mile to do diagnostics on the unpredictable error messages I was receiving an 24, 2024. The Ed Martin Dealership reached out to me and went the extra mile to do diagnostics on the unpredictable error messages I was receiving and they repaired the engine in a very timely manner. Thanks to Mr. Cameron for making all the arrangements. More

I had a truly top-notch car buying experience with Dennis Novales. From the moment that I contacted him about an Acura TLX, I felt comfortable and like my business was important to them. I was not able to go Novales. From the moment that I contacted him about an Acura TLX, I felt comfortable and like my business was important to them. I was not able to go to the dealership because this was a long-distance purchase (from Texas). That didn’t matter a bit because Dennis had it all under control. He paid close attention to every detail of my needs as well as wants. He consistently responded promptly to all of my many texts, calls and emails. I had no concerns about anything because of Dennis’ continual, thorough communications on car condition/inspection/warranty, pricing, paperwork, financing, scheduling shipping/delivery (long-distance purchase), etc. This was truly an easy and top-notch car purchase. I will definitely take my business to them in the future. More

I purchased a Black Acura TL from Adam. It was the best experience I have had working with a car salesmen. Honest, thoughtful, knowledgeable, and gave a good price. He is a true Indiana gre It was the best experience I have had working with a car salesmen. Honest, thoughtful, knowledgeable, and gave a good price. He is a true Indiana great when it comes to car sales. More

Will W. at Ed Martin Acura made our car purchase easy! We weren’t sure we were going to purchase new or certified… we weren’t sure if we were going to trade at Ed Martin Acura made our car purchase easy! We weren’t sure we were going to purchase new or certified… we weren’t sure if we were going to trade in our existing vehicle… Will W. worked with us to make everything easy from the very start. We bought new & traded in our existing vehicle & we couldn’t be happier with our experience. More

I had a great experience at Ed Martin Acura! This is the second new purchase from Ed Martin Acura. From the moment I walked in, Dennis Novales was welcoming, professional, and attentive to my n This is the second new purchase from Ed Martin Acura. From the moment I walked in, Dennis Novales was welcoming, professional, and attentive to my needs. Dennis, who truly went above and beyond to make the car-buying process seamless and enjoyable. Dennis is knowledgeable, patient, and genuinely cares about his customers. He answered all my questions, provided valuable insights, and ensured I was comfortable every step of the way. The finance manager, Matt Douglas was fantastic! He made the process smooth, explained everything clearly, and worked hard to get me the best deal possible. Professional, efficient, and a pleasure to work with. If you're looking for outstanding customer service and a hassle-free car-buying experience, I highly recommend Ed Martin Acura and Dennis Novales. I couldn’t be happier with my new Acura and the exceptional service I received. Thank you! More

Best experience! Getting the car was smooth and quick. Thanks to Sir Dennis and Matthew! Getting the car was smooth and quick. Thanks to Sir Dennis and Matthew! More

Wonderful to work with. Karen was very responsive and helpful. Drove 3 hours one way to work with them Karen was very responsive and helpful. Drove 3 hours one way to work with them More

Great experience! Karen Collis was great to work with and I love the third MDX purchased from this dealership! Karen Collis was great to work with and I love the third MDX purchased from this dealership! More

Will Fitzsimmons was great to work with! We bought a used car and it was a quick and easy process. We bought a used car and it was a quick and easy process. More

The dealership is good in routine services and maintenance but incapable of diagnosing or fixing unique or rare problems. I have an Acura RDX 2021 and very unpredictably (in true meaning) all the maintenance but incapable of diagnosing or fixing unique or rare problems. I have an Acura RDX 2021 and very unpredictably (in true meaning) all the warning signs turn on and unpredictably they go off. The mechanics, technicians, service department in this dealership were unable to fix it and they cannot figure out why it happens. More