Ed Martin Acura

I’ve been a customer of Ed Martin for over 15 years, but I’ve noticed a significant decline in service quality. I scheduled a recall service appointment and later received a letter from Acura stating the pa I’ve noticed a significant decline in service quality. I scheduled a recall service appointment and later received a letter from Acura stating the parts were on backorder. I called Ed Martin, and the service representative assured me not to worry. However, when I brought my car in two days later, I was told they still needed to order the part. While waiting, another issue arose. The recall was completed, and I was informed that the new issue required a part that had to be ordered. I paid for the part and waited three weeks. When I called the parts department, I was told the part had arrived, but no one had contacted me. After waiting six minutes on hold for service, I hung up. I am still waiting for the installation of the part I paid for. More

Salesman, Coleman, was patient, kind, helpful and informative. In the two times I was there, I was always made welcome by Coleman and Jake. Overall it had a positive effect on my desire to do busines informative. In the two times I was there, I was always made welcome by Coleman and Jake. Overall it had a positive effect on my desire to do business with Ed Martin Acura. I’m naturally leery of auto dealers in general. I always feel as if I’d been “hosed” after doing business with a dealership. Not so with Ed Martin Acura. My second visit resulted in a sale. Ed Martin Acura dealt openly and honestly during the negotiation process. Though I don’t feel we cut to the bone, still the sales personnel we amenable to a meaningful price adjustment. This was accomplished without heated haggling, and I appreciated that. I’m hoping my ongoing service experience will be as positive as my sales experience. Jake has assured me that it will be so. More

Excellent experience from start to finish! The dealership was friendly, professional, and quick to respond to all my questions and requests. I felt they genuinely had my best interests in mind The dealership was friendly, professional, and quick to respond to all my questions and requests. I felt they genuinely had my best interests in mind and worked hard to make sure I was taken care of. I appreciate their outstanding customer service and would definitely recommend them to others! More

Devon, was professional and helpful with our purchase. However, the detailing team failed to wash and detail our vehicle. We provided adequate time for the detailing to happen and it was not accomplished. However, the detailing team failed to wash and detail our vehicle. We provided adequate time for the detailing to happen and it was not accomplished. Imagine driving away in a just purchased vehicle and the “team” dropped the ball. We were from Ohio and this experience has caused us delay in suggesting to our friends and associates to consider this dealer. More

Coleman did a great job. Was professional & very helpful in explaining everything including setting up bluetooth. Was professional & very helpful in explaining everything including setting up bluetooth. More

It feels so good when you work with someone who never gets tired of your many questions and is able to deal with your frustrations. Kyle you are such an amazing soul. I will never regret having chosen yo gets tired of your many questions and is able to deal with your frustrations. Kyle you are such an amazing soul. I will never regret having chosen you. Daniel, you are amazing, thank you so much too. You are such a great teacher and you explain things so well though sometimes we don't even know what it is Given a second chance,I will still shop at Ed Martin. You are all a great team. More

Fantastic Dealer and Wonderful Staff! My wife and I were shopping for a newer vehicle to replace our BMW. Upon arrival at Ed Martin Acura it was clear that they had several quality vehicl My wife and I were shopping for a newer vehicle to replace our BMW. Upon arrival at Ed Martin Acura it was clear that they had several quality vehicles to choose from. We identified multiple cars that we wanted to look at and possibly test drive. We appreciated the fact that we could walk around the lot and pick out possible options without getting ambushed by numerous sales staff. Once we located the cars we were interested in, we walked into the showroom and were greeted by Bryan Wehlage in Sales. Bryan did a great job helping us narrow down our search, and allowed us to test drive several vehicles. He asked a lot of questions to help us determine what vehicle would be the best fit for our needs. Bryan was such a trooper during this process as we can be a little indecisive and we had a lot of questions. Bryan was fun to work with, extremely patient and had a great sense of humor during our visit. He never once tried to rush us through the process or give up on us. When we finally decided what vehicle we wanted to purchase, we got to see the entire Ed Martin Team come together to make the deal happen. It was evident how well everyone worked together, but more importantly, they took the stress out of the car buying experience and made it fun. Jake Fairbanks really helped us with our trade in and worked hard to get us a value we could work with. Daniel Laborin in finance was amazing, he was even able to sell us an extended warranty plan which we never purchase on vehicles due to the cost, however we were offered a great plan, great pricing and a really good interest rate that helped put all the numbers in a place we were comfortable with. We have purchased cars in the past and loved the car, but hated the experience we had during the purchase. It really takes some of the joy out of a new vehicle when you regret the dealer you purchased it from and had a bad experience. This was not the case at Ed Martin Acura. Ed Martin Acura not only got us into a vehicle that we love, they made the purchase experience something special that we are telling our friends and family about. Watching this team in action was something we will never forget and we would not hesitate to purchase another vehicle from Ed Martin Acura in the future. We want to personally thank Bryan Wehlage, Jake Fairbanks, Daniel Laborin, Sam Martin and the entire staff at Ed Martin Acura for the truly exceptional experience we had during our visit and for making sure we got the right vehicle for our family’s needs. More

Will was knowledgeable and personable without being smarmy. My car buying experience was a good one thanks to him. smarmy. My car buying experience was a good one thanks to him. More

Everyone was so helpful and we got a great deal on my daughter’s first car. We will definitely be back! daughter’s first car. We will definitely be back! More

They were very professional and friendly and we’re not too pushy. A great experience. too pushy. A great experience. More