EchoPark Automotive Syracuse (Cicero)

The first time here was a great experience with Kylie. She was a huge help and very friendly. We were in and out in just a couple hours. We'll done! She was a huge help and very friendly. We were in and out in just a couple hours. We'll done! More

Jack was a great help. I went in to buy a car a couple weeks ago and he was very patient and understanding. I would definitely recommend looking for him for anyone that wants to go buy a car there. weeks ago and he was very patient and understanding. I would definitely recommend looking for him for anyone that wants to go buy a car there. More

Julien Woodson was great to work with!!! Honest and easy going. Was very patient as I drove several vehicles. I would buy another vehicle again with him going. Was very patient as I drove several vehicles. I would buy another vehicle again with him More

Patrick was very cordial and professional. Very happy with him and his trainee Frank as well as the entire transaction. with him and his trainee Frank as well as the entire transaction. More

Joe was awesome! He helped us all day as we were coming out from Rochester. By the time we got to the dealership everything was all set! Definitely recommend! out from Rochester. By the time we got to the dealership everything was all set! Definitely recommend! More

Jeremiah was very helpful. All staff very friendly I recommend see this team if interested in a vehicle. recommend see this team if interested in a vehicle. More

Amazing buying experience from the moment you walk in the door. I worked with Heather directly and could not have asked for a better person! Heather is very knowledgeable about the cars, upfront about the p door. I worked with Heather directly and could not have asked for a better person! Heather is very knowledgeable about the cars, upfront about the process, and willing to work hard to find me the best car and the best financing. It’s hard to believe that purchasing a great vehicle could be stress free! Thank you Mary and Heather for this positive experience!! More

Run from this dealership before you regret it... HORRIBLE AFTER THE SALE SUPPORT! I bought a car from the Cicero locating. Was a long day, asked for my payment with and without the warranty and when they AFTER THE SALE SUPPORT! I bought a car from the Cicero locating. Was a long day, asked for my payment with and without the warranty and when they came out the warranty was included, and financing was done. Was such a horrible day, it was late and all I wanted was to get out. So, I cancelled the warranty not long after and have now been getting a HUGE run around to get my nearly $3300 refund. A few months have passed, not the 4-6 weeks that I was told. Echo is telling me that the bank will be sending the refund, but the bank is saying that Echo should. I ended up hating and getting rid of the car because of all this, the loan was paid in full, Bank of America said that they have sent Echo proof of $0 balance weeks ago and still Echo is saying that they have no proof that the load is paid. BofA is sending out another 0-balance letter to me and Echo and I have asked Echo to reach out to the BofA representative on her direct number so she can get a fax number to send that let directly to them. See if that gets done. Then I get by Echo that even if they do receive the letter, B of A will need to return the check that Echo sent to them instead of me, and once the letter is in and they can process the check it would be another 6-8 weeks before I should see my check. In total, if that does fall into play it will be somewhere around 5-6 mo to get a 4–6-week refund. Echo sells extended warranties; they seem to sneak it into their deals as they are getting you financing only to leave you to find out after they get you financed and ready to leave. THIS DEALER is horrible, their customer support is horrible and if you need after sales help help good luck. Not sure what my next steps are, legal, BBB etc but will be looking into them.. More

Had a good experience Melissa is the bomb aaaa aaaaa aaaaaa aaaaaa aaaaaa aaaaaa aaaaaa aaaa aaaa aaaaa aaaa AAAA AAAAA AAAAA AAAAA AAAAA AAA aaaaaa aaaaaa aaaaaa aaaaaa aaaaaa aaaa aaaa aaaaa aaaa AAAA AAAAA AAAAA AAAAA AAAAA AAA More

It was a very pleasant experience with an extremely helpful and knowledgeable staff. I would shop here again. helpful and knowledgeable staff. I would shop here again. More