Eau Claire Nissan - Service Center

Will make negotiations with you but not follow through. They told me my ac compressor was making the noise that I wanted checked out, they changed it, and stated that the noise couldn't be duplicated. Didn They told me my ac compressor was making the noise that I wanted checked out, they changed it, and stated that the noise couldn't be duplicated. Didn't get out of the Nissan lot and noise was present! I was pissed!!! After speaking with the manager he said a refund could be possible but we want to look at it again. They took about 24 hours and granted they were nice enough to give me a rental since it wasn't going to be done the same day and the manager himself dropped me off at work that morning since the shuttle wasn't available and needed to get to work...Next day came and they found the culprit which was my serpentine belt which was 100% paid for under a warranty since i have had it replaced within the last year... when I called to schedule my 1st appointment to have it looked at I asked for the serpentine belt to be looked at...I'm guessing the didn't the 1st time and was charged about $1600 dollars to replace the AC compressor that wasn't the source of my complaint. They also found during my second appointment that my wheel bearings needed to be replaced so asking for another $672! I asked about 3 months prior if they could have checked my wheel bearings and they supposedly looked at my wheel bearings then and was told that they were ok. I know conditions can change but I doubt it would change that much in about 3 months time. About 2 weeks after my second appointment the manager called me to see how my car was doing and if the sound was gone. I told Ed yes it is fixed but I asked Ed about my refund since I spent about $1600 dollars and it wasn't the problem I came in for. He still said that it could have been part of the problem since it came up on the chassey,might be incorrect spelling, and I said there is no way that was the problem since the sound was worse after pick up. I either want my money back or my wheel bearings changed for no additional cost. He said he would be willing to go with whatever I wanted. I then asked if it was one or more wheel bearings for the $672 that I was quoted. At the time of the call he wasn't sure and stated he would get back to me the following week as he was not going to be in the office the next day which was a Friday. That was about a month ago and I never heard back. I had Laura's direct phone number from previous calls and left a message after business hours asking her at what miles I'm due for an oil change, as they didn't even put a sticker in my car when I next due for an oil change, and which wheel bearings needed to be replaced as I will be taking my car elsewhere from now on, Laura was kind enough to call me the very next morning and updated me on the miles and which wheel bearings. More

They were on time they took the car and did an excellent job All very professional job All very professional More

The service was fast and the employees were excellent. I will definitely not hesitate to come back. I will definitely not hesitate to come back. More

Upon checking in with Nikki for the cabin air filter and filter cover replacement appointment, I requested the additional service of a side marker bulb replacement which I had not booked beforehand. This w filter cover replacement appointment, I requested the additional service of a side marker bulb replacement which I had not booked beforehand. This was no problem for Nikki to arrange. Professional tech ##5008 installed these items promptly. More

Staff is great. I would bring all of my vehicles there for service. Ed , Nikki and Laura are great I would bring all of my vehicles there for service. Ed , Nikki and Laura are great More

I brought in my car with two issues and they fixed one issue. Then 2 days after getting my car back, it started making the same noise that I took in to get fixed, so a nice $200 2-day band-aid. The muffle issue. Then 2 days after getting my car back, it started making the same noise that I took in to get fixed, so a nice $200 2-day band-aid. The muffler is secure but noisy and embarrassing to drive around. More

Laura was thorough, attentive and addressed all issues clearly. She kept me informed of vehicle’s service status and checked on a replacement part for my car. clearly. She kept me informed of vehicle’s service status and checked on a replacement part for my car. More

I have had nothing but very good service from this location. I would highly recommend. location. I would highly recommend. More

Great service department! Dealership is very modern and a nice place to wait while vehicle is being serviced. Dealership is very modern and a nice place to wait while vehicle is being serviced. More

The dealership is dependable. I have been a customer for many years. I appreciate the help. I have been a customer for many years. I appreciate the help. More